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Posted by cspgsl, 12-02-2005, 06:56 PM Anyone have an opinion on NetworkRedux.com? It looks too good to be true but they seem to have been around since 2004
Posted by Energizer Bunny, 12-02-2005, 06:59 PM Well someone posted that their support and problems start happening in a few weeks time after signup , so maybe look around a bit , no one actually taken their resellers here i assume.
Posted by webair-gene, 12-02-2005, 07:02 PM Then it is too good. What exactly triggered this though? Space. Bandwidth, or something else?
Posted by cspgsl, 12-02-2005, 07:09 PM They appear to have more features than many other companies along with more space and traffic for a lot less $$. Am I missing something here?
Posted by webair-gene, 12-02-2005, 07:11 PM They're probably overselling, though it's a common practice in hosting, it's not advised.. Usually the result of going with a company that does the above is a lack of support, poor reliability or worse, not having your site up for days as opposed to minutes or hours.
Posted by linuxredux, 12-03-2005, 01:08 AM Hello, Our organization operates our own network of Dell PowerEdge and PowerVault solutions, 100% owned and operated by our privately held firm. We do not oversell our products, and we offer a substantial feature set for resellers and web developers. If you have specific questions on our services, please feel free to query our client base on our support forums. Warm Regards,
Posted by Light Speed, 12-03-2005, 01:50 AM I have a reseller account at Network Redux. I don't use it as a reseller but use it to manage the multiple domains for my company and some for clients. I have been a customer there since the beginning of April 2005. Their service and price value has been excellent. Uptime has been very close to 100%. Two months ago there was about a week where one of the other resellers was having a spammer issue that was putting a high load on the server. Spammer is gone. No longer an issue. They keep their servers off the blacklists. They keep Apache, PHP and MySQL up to date and are now offering Postgres as well. They have been attentive and responsive when I have submitted a TT with a question or issue. The current offerings are a better deal than what I got in April so I am jealous of what new sign ups get for the same cash compared to me. I would recommend them. Cameron Smith
Posted by lavelle, 12-03-2005, 02:10 AM I've ordered a reseller plan from them before 2 months. After 4 days, my account didn't activated, they didn't reply to my e-mails. I've asked to refund my money and they did. This is my little experience with Network Redux.
Posted by cspgsl, 12-03-2005, 06:45 AM Dear Mr linuxredux: Thanks for your reply to my query. I understand that I will find both good and bad reports about any web hosting company. Unfortunately, people are quicker to condem than praise so it's somewhat hard to get a true picture. How would you respond to Lavelle's posting in this thread? While a refund policy provides some comfort, that's not why I would sign up for hosting with anyone. I'm not looking for the cheapest provider or the one with the most services (a number of which I wouldn't necessarily use anyway). I will sign on with a company because I have judged them to have reliable service, attentive and timely support and good value for money. This is how I can sell top quality service to my customers who are, in the end the only people on earth that matter. I look forward to the content and speed of your reply. Tom Thanks to Mr Lightspeed as well
Posted by cspgsl, 12-03-2005, 06:47 AM Lightspeed: Did you use the site builder aplication in their package? If so, could you send along your comments? Thanks.
Posted by catfished, 12-03-2005, 02:25 PM I had never heard of them until now but after perusing their forums, I'm impressed with their community-like atmosphere. If and when I decide to move from my present host, they will be at the top of my list.
Posted by linuxredux, 12-03-2005, 03:02 PM Hi there, I would say that you are on the correct path in searching for a provider. A web hosting organization can make a sales pitch, or throw up a list of feature rich services, but the true definition of service quality comes from those who use the services -- which is why I recommend speaking to our customer base regarding our features and reliability. It is fair to say that every web host deals with its share of problems or disruptions. We run a network of highly redundant and reliable Dell server and storage solutions, and it would be without tact for us to say we are immune to service interruptions. If you peruse our site and support options you will get a good view into how we handle and inform our customers of these issues. In regards to Mr. Lavelle's post, I cannot really comment on his experience in getting an order processed because the anonymous nature of a forum ID prevents us from seeing his actual identity.
Posted by cspgsl, 12-03-2005, 05:19 PM wWho do you have your hosting with now?
Posted by catfished, 12-03-2005, 05:38 PM I would have preferred not to say but since anyone can figure it out by tracing my website in my sig anyway, I'm with Site5. I'm not totally dissatisfied with them but I'm a bit concerned with some of the problems they've been having lately and how they are responding to them.
Posted by cspgsl, 12-03-2005, 05:54 PM Thanks for your reply
Posted by epixelated, 12-04-2005, 01:18 PM I hear ya. I'm having the exact same problems. It's so frustrating!
Posted by catfished, 12-05-2005, 12:12 AM Actually, I'm not having any problems with my reseller account with them. I had a lot of high server load problems a couple of months ago but since they moved me to another server it's been fine. It's all the posts like yours on their forums that has me worried.
Posted by linuxredux, 12-05-2005, 12:36 AM I take it you guys are speaking about another provider, and not our services?
Posted by catfished, 12-05-2005, 01:34 AM Sorry for the confusion Thomas, yes we're referring to Site5. I'm sorry if it appeared like we were referring to your company.
Posted by linuxredux, 12-05-2005, 01:49 AM Not a problem, thanks for the clarification.
Posted by ashworth102680, 12-05-2005, 02:00 AM I have been with Network Redux for cPanel hosting to my clients (aside from Plesk hosting, my specialty) since May, 16th 2005. I have probably been with a dozen different hosts over the past 5 years and none have compared to Network Redux. They host their OWN hardware, are happy to assist with domain migrations from another cPanel hosting provider, have excellent uptime and are exceptionally quick with support tickets at any time of the day (or night). In reference to the outage a couple months ago, I have noted that another shared user caused an issue repeatedly on one of the servers in certain, and Network Redux has done everything in their power to mitigate the issue before long term harm was done to any other user. In the midst of these issues, one must consider the fact that they are still hosting on a shared hosting server and that there is always a possibility of a particular single user blowing it for everyone. Sometimes there's no seeing bad things coming and they just happen (although, we all hate it, it is reality). 100% satisfied
Posted by epixelated, 12-05-2005, 03:19 AM That is just so amazing to me. I can't tell you how many times I requested to be moved to another server and was blown off. The support level at site5 has dropped so much - I keep receiving the same response over and over. The only person that doesn't seem to frustrate me there is Julian.
Posted by ashworth102680, 12-05-2005, 03:29 AM Yep I think they commit to you about 100 domains in a 24 hour period. That's incredibly reasonable. I have never seen this from another host....ever.
Posted by Brendan Diaz, 12-05-2005, 04:18 AM Dear epixelated, I have no desire to turn this “Network Redux” thread into a “Site5 complaint” or even “Site5 praises” thread – but it is hard for me to sit here and read your posts without contacting you and trying to offer my assistance . I have read a few of your recent posts about Site5 here on WHT and I understand that you are not happy with the fact that our system administrators are apparently refusing to move you to a new server. There could be a multitude of reasons they haven’t moved you, but I would be happy to look into this issue for you if you’d like me to. However, I genuinely do not want to turn this thread into a Site5 helpline or even review thread, so if you would like me to look into this for you – please please please PM me at your earliest convenience. I would really love to help you out and figure out why they are (apparently) so reluctant to move your account. If you could send me the ticket ID#’s to any tickets that you feel have bee either ignored or mishandled by a Site5 team member as well as any additional information about your issues with Site5 I would be more than happy to try and work everything out with you. I think I saw in another thread that you’re already in the process of moving away from Site5 – you have a new host and everything – and if that is the case, I am sorry that I wasn’t able to help you sooner! But if I’m not too late, feel free to shoot me a message and I’ll do what I can for you. Just let me know either way – I look forward to hearing back from you. cspgsl, I am sorry posting here; I’m not trying to shift the focus of the thread from NetworkRedux to Site5, I’m only trying to help out an existing Site5 customer! I hope your quest to gain more information on NetworkRedux goes well – good luck!
Posted by epixelated, 12-05-2005, 06:31 AM Brendan, I appreciate your response. Although after reading my posts on the forums, I'm not 100% sure why you never responded, until now. Maybe I'm jumping to conclusions due to severe annoyance. A few of the tickets you can look at that might help understand my frustration are as follows: #QUW-87728-312 Site Downtime #EHR-29044-453 Downtime #FUX-36610-501 Site Uptime/Downtime (Julian explained why there was downtime and forwarded the ticket to billing for a credit for the month of November. #BST-30680-861 Azure Server #CIY-76675-835 Support (Ticket was opened on 11/13 and still No Response!) #AHS-45744-225 Sites are down! #SFZ-76622-410 Downtime (This ticket was the most annoying!) #EIL-28181-653 @watch Weekly Report for 00021979 #BRW-34927-561 @watch CRITICAL Email Alert (This ticker really ticked me off toward the end of it) #HOZ-66618-701 HTTP Failures, Again. (Ticket opened on 11/30 and still NO response!) #FUX-36610-501 Site Uptime/Downtime (Leslie from Billing emailed me on 11/1/05 stating that she would credit my account for the month of November) Please note that my account was never credited and my credit card was charged for the month of November! -------------- #QUW-87728-312 - requested to be moved to another server. no response to the request. #AHS-45744-225 - brought up the request to move to another server again. again, no response to the request. --------------- These are just a handful, I can definitely send more to you if you need them, just tell me where to send them. I have not cancelled my account with site5 yet, as of right now I have decided to sign up with CWS Hosting and at least get my biggest clients' sites off of the Azure server. (Which is most of the sites I have hosted.) The biggest issue I seem to have is that one person will respond to a ticket and state that they have found the problem and fixed it, then a few hours later it's still not fixed and someone else responds saying there is nothing wrong. Then you have this one person that comes in in the middle of the conversation and you know they haven't read the ticket because their talking about a site that has nothing to with the site the ticket was opened for and then you have to re-explain everything all over again because they can't just read the ticket from start to finish before jumping in. I have to repeat myself constantly and even that doesn't guarantee a response. In the 6+ years I have been in business, I swear I have never had such a hard time with a hosting company. And the thing that peeves me the most is that you guys totally rocked when I first signed up. Response time was between 5-20 minutes and the staff was much friendlier. There were also far less issues than there are now. Every day it seems like there is a new problem. (I might be off, it really could be once a week, but it sure feels like once a day.) Sorry for the rant here on the WHT forums, I'm just still fuming from over a month ago and I know that opening another ticket will just be a waste of time. ------------ Cheryl Sousa epixelated@gmail.com
Posted by cspgsl, 12-05-2005, 08:53 AM No problem, I can see how things go off on a tangent. OK, back to Network Redux!!! Lets get linuxredux back for another comment, In their listing of features I notice that there is no mention of access to billing software. Is there such a module?
Posted by ashworth102680, 12-05-2005, 11:12 AM A litt;e birdie told me that they might possibly be offering Ubersmith with reseller accounts in the very near future, but this has not been confirmed yet. Ubersmith is very stable and fully supported on their servers.
Posted by ryanlath, 12-07-2005, 04:24 AM Although I've only been with them a few months, so far I've noticed no downtime with my site that I use mainly for a GPL multimedia program I wrote and a personal news page (run via crond) I access at least 12 times a day. I also use free remote monitoring service. They offer SSH, the latest stable MySQL and PHP, static IP, and SCSI Raid which I couldn't find elsewhere for similar cost. Although the server I'm on doesn't seem to have any problem customers (spam, high resource usage, etc.), I notice that they are very proactive on other servers in dealing with issues very quickly. Yes, they're fairly new. Will they experience the growing pains that so many other hosting providers seem to suffer? I'm hopeful they won't. -Ryan
Posted by imCoyote, 12-19-2005, 02:41 AM After a frustrating experiance with another provider I move to Redux. they took care of everything. They moved all of my Domains I host, just under 100, and worked with me to tweak about 6 little fixes that needed tweaking because of more current versions of hosting software. My customers didnt noticed the move was happening. I have been very happy with the qualtiy of service and the back ups they make weekly. I had need of that service once already. I would definitely do it again. I hope this helps.
Posted by cormyr, 12-27-2005, 07:21 AM Hmm. Well, let's start from the beginning. When I was first searching for a host, I stumbled upon Network Redux quite by accident, but checked them out. There wasn't really anything about them in service review sites and such, but I figured, "what the hay?" I started off with an inquisitive email to sales, asking for more detail about the services and features they offered. Surprised was I when a reply was received no more than two hours after I had sent the initial email, even though it was sent at around 1AM. After a bit of waffling on whether to go with them or not, I finally decided, "What the hay?" (No, I'm not terribly fond of hay, but nevermind that.) I signed up for their reseller services, also in the middle of the night, and within just a couple hours my services were active and functioning. All this was near the end of April, 2005. Since then, I've truly had no problems with their services or staff. Uptime is very nearly 100% (I'd estimate approximately 99.2%), and response to support tickets and emails is always timely (no more than a few hour wait; usually no more than half an hour or so). Recently, the server my clients and I are hosted on was having a few problems, but their staff was very prompt with investigating and remedying the issue, and kept us updated throughout the process as to the status of things and estimated times of completion. Overall, I am very pleased with the level and quality of service they provide. The costs they charge is just icing on the cake in my book. I would definitely recommend them to someone else searching for reseller or general hosting services. --Casey (cormyr)
Posted by flashpoet, 01-16-2006, 06:11 AM Hi, I'm a "reseller" customer of Network Redux (though I don't really resell except to webdev clients). I've tried 7 hosts over the last 8 years and I have a good feeling Network Redux is my last stop. I've been with them for over 6 months, and while a previous poster mentioned a few growing pains, they have responded quickly to problems and I certainly don't feel like they are over selling. Their customer service is great (at least it has been for me), and they even installed a couple of extra libraries for me in less than an hour with no questions asked. I love Network Redux, and that is a hard thing to say when youv'e been jipped by so many mirage like hosts in the past. Don't be fooled by their low costs. I was skeptical when I saw them 6 months ago, but decided to gamble (again). My gamble paid off big time and it feels great. I think they just operate on much thinner margins than most hosting companies by successfully deploying the high volume/low costs ideology that works for thousands of supremely successful companies (Walmart, godaddy.com, vonage.com etc). Also, you should remember that bandwidth costs AND hardware (especially hardware) have dropped significantly in the last several years. It's nice to know that a company like Network Redux actually passes those significant savings onto their customers.
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