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Any feedback on Webkore?

Posted by sprouter, 01-15-2006, 06:50 AM
Any feedback on Webkore? They have been around for a while (so they say) & I can't find anything bad about them, I am interested in their reseller budget plan. See here

Posted by ScottJ, 01-15-2006, 11:34 AM
Dont ask me how they can offer all that for under $10. Free End-User support really makes that a good deal.

Posted by sprouter, 01-15-2006, 11:39 AM
Yeah but they go on & on & on about thier "30 minute response guarantee" to all support questions, I emailed their support about 5 hours ago & still no response alas some things ARE too good to be true

Posted by nax9, 01-15-2006, 12:26 PM
You emailed support concerning a sales issue

Posted by nax9, 01-15-2006, 12:28 PM
Not to make this a public business plan, but the Budget plan is meant as an introduction to reselling. Not as a be-all/end-all reselling plan.

Posted by LE-Sarah, 01-15-2006, 04:21 PM
sprouter: i don't know about bad repsonse times, I have recently switched to them from another host, and every question or minor concern I've ever had was addressed within 5 min... and majority of the time it's well with the middle of the night. Again, I am a new client of theirs, but they have already gone out of their way to ensure that I was completely satisfied with everything thus far. Sarah

Posted by sprouter, 01-15-2006, 07:44 PM
How could it possibly be flagged as a sales contact? I used the "technical support" email address which is the only tech support contact info I could find support@webkore.net. The reason I did this was to test the response speed. The response speed was infact 5hrs + 32Mins. Is there some other tech support contact? Not according to this page. Sorry I am not tryig to bash you I just want to know if your claims are correct, it is all good and nice that you responded to sarah in your predicted time but why did I wait 5+ hours?

Posted by nax9, 01-15-2006, 07:52 PM
Sales go in a completely different queue than support. The support guys don't get paid to answer sales questions. They're there for client support issues. The person who was on duty put the ticket in the sales queue and it was answered when someone saw it. Sales questions are not crucial to a website being online. As such, sales isn't staffed 24/7. Again, if you want to "test" support speed, and are in fact not happy with it, you can exercise your right to a refund within 14 days.

Posted by Shaw Networks, 01-15-2006, 08:00 PM
Even with that you would think that a reply at least stating "You have contacted the incorrect department, please forward your inquiry along to _____" would be prudent or a notice that the 30 minute response time does not apply to accounting/sales.

Posted by nax9, 01-15-2006, 08:14 PM
I agree, but that's a personal choice up to the tech on duty at the time. There's an address specifcally there for sales and questions. All I know is, clients are happy with the service provided. If someone is not happy with a response time from a sales issue directed at the wrong email address, then so be it. Have a good one

Posted by ldcdc, 01-15-2006, 09:07 PM
Hehehe... there's always room for improving communication with customers. A bit of communication can make the difference between a satisfied and an unsatisfied customer/potential. Fair enough, it's your business. Personally, I wonder if it's not more eficient and profitable to have the support techs add a preset message letting the customer know that his ticket is being processed by another department, as some hosts think a hosting customer is worth $100 in advertising prices alone.

Posted by sprouter, 01-15-2006, 09:09 PM
OK understand now sorry

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