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OLM Sucks!

Posted by bdee1, 08-16-2005, 08:24 AM
OK so i am hosting a web site with olm using their e-partner1 plan (http://www.olm.net/partners/ensim/ ) and about 3 times in the past 2 months it has been down for no good reason - just all of the sudden i try and goto my site and it is inaccessible and so is my ftp and all access to the server. so then i call and talk to their tech support (usually after sitting on hold for a while), and when i tell them the server is down they usually put me on hold again and then come back and say that they will have a technician work on it. when i ask them why my server keeps going down they say "it is overloaded" or "all your memory is used up" but i just find that very hard to believe because although my site is large, it is entirely made up of 100% text based HTML files. so with that said - can anyone recommend a better, more reliable provider? basically all i need is a Linux box with CGI/PERL and SSI's pre-configured to work. ftp access and some kind of control panel. and as much disk space and memory as possible for around $50/month. is that feasible or am i asking too much for $50?

Posted by OLMNET, 08-16-2005, 09:33 AM
bdee1, please contact me with your account name and I will have a Senior Technician look into this and get right back to you. I know we can solve whatever problems you may be experiencing. I can be reached at chris@olm.net or 203-445-7751.

Posted by NS-Icon, 08-16-2005, 10:07 AM
Hi bdee1, Looks like olm.net are willing to provide you with the support you need, do let us know how things turn out and whether you are still looking for another hosting provider.

Posted by bdee1, 08-16-2005, 10:14 AM
i will contact them AGAIN but i have already pretty much had it with olm and no matter what the outcome i am still looking for another hosting provider so any suggestiosn woudl be helpful.

Posted by NS-Icon, 08-16-2005, 10:18 AM
I would suggest using HostQuote / HostVoice.com and also looking at the WHT offers section as you may be able to locate a reliable provider. Be sure to test the technical / customer support to ensure it meets your requirements. Keep us posted with how things go and who you eventually decide to host with

Posted by bdee1, 08-16-2005, 10:45 AM
yes they are always "willing to help" but when i talk to tech support, they get my site up only so it can crash again in another couple of weeks. they never resolve the REAL problem at hand - overselling the server

Posted by bdee1, 08-16-2005, 10:53 AM
ok i checked out hostvoice and i will submit a request for quotes but i am still wonderign if anyone else out there has had good luck with any specific provider for reseller hosting. any specific suggestions woudl be very helpful. anybody have experience (goor or bad) with valueweb.com?

Posted by NS-Icon, 08-16-2005, 10:56 AM
Hi bdee1, I would recommend HostNexus, they provide an excellent hosting service and I feel would meet your needs quite well.

Posted by OLMNET, 08-16-2005, 11:01 AM
We do not oversell. You can see our VPS and Reseller plans "Guaranteed Processor Resources", and "Guaranteed RAM Resources". bdee1 - Again, I have not heard from you yet, and would really like to help you, and get to the bottom of this.

Posted by demostorm, 08-16-2005, 02:04 PM
OLM has a long reputation of excellent service and support. Unless things haved changed substantially I would not jump to the conclusion they oversold. Might have been referring to an errant script. The one thing I don't understand is why by now they don't have more options at control panels. Did not like Ensim and ended up not considering them on that basis

Posted by OLMNET, 08-22-2005, 12:44 PM
bdee1 I have not heard from you so I assume this matter is handled to your satisfaction. If not, please let me know.

Posted by Criminal#58369, 08-23-2005, 02:12 PM
Wow wht must be popular to have someone from olm.net on the forums, this should be like a wht celeb

Posted by timware, 12-08-2005, 02:29 AM
I am a Web developer who tried out a number of hosts and settled on OLM.net about a year ago. They seem to have a good reputation overall (except regarding Miva shopping cart, according to Miva's listserve). I have found the uptime to be pretty close to 100% and have had good response from support. Overloaded servers have never been an issue. I just began a e-partner3 plan and so far, so good. Tim

Posted by bdee1, 12-08-2005, 08:59 AM
well then you are lucky and had a much better experience than i did - perhaps they are changing for the better.

Posted by timware, 12-08-2005, 11:21 AM
Did you ever contact Chris from OLM who was offering to help out? That was quite an opportunity for you. You never said anything about contacting him which made you appear to prefer complaining to taking action. Believe me, I've tried out a lot of hosts and, as you and everyone else probably know, it's a crapshoot. If you find a host that is working and, when it's not working, they're eager to help out, you're one step ahead. Whenever I had issues with OLM, we've gotten them sorted out. Sometimes it took several calls to support to get it done because, as you may also know, all support staff are not equal. Sometimes you just have to get the right person. Tim

Posted by bdee1, 12-08-2005, 11:30 AM
I never did contact Chris but not because i "prefer complaint to taking action" but more so because i had already made several calls to support and have just had ti with olm - i really do not wish to persue this any further as i have since moved to a differetn host who i am having MUCH better luck with. i guess this whoile post was just a way to vent more than anythign else. if you are using olm and havign good luck then thats cool - i wish you luck.

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