Free Account Transfers via WHM with ZoneServ

Portal Home > Knowledgebase > Articles Database > Free Account Transfers via WHM with ZoneServ

Posted by HostingFusion, 12-03-2004, 11:43 AM
I just signed up with ZoneServ's 'silverz' Reseller Plan, and was wondering if anyone knew if the offered FREE Account Transfer va WHM?
Posted by InSite, 12-03-2004, 11:51 AM
Why don't you ask them?
Posted by HostingFusion, 12-03-2004, 11:53 AM
Attempting to... In their forum, via support ticket & about to email.. Tried to PM him on here, but it wont allow me for some reason.. im new to WHT.. so im still trying to figure things out.. like why i cant PM etc..
Posted by dannybedor, 12-03-2004, 01:12 PM
This isn't the right place to put your support request. They have to support you in their site or mail. If they don't provide it for you in amount of time then maybe you can put your comments on them here.
Posted by NeoGen, 12-03-2004, 01:41 PM
I think you should have asked this question to ZoneServ before even purchasing account from them.
Posted by HostingFusion, 12-03-2004, 02:15 PM
yeah. i know. i blindly went ahead.. regretting it now. if i dont get a response within 4 hrs of my request/s, im cancelling my account, and getting a refund (within my 7 day period)
Posted by HostingFusion, 12-03-2004, 02:23 PM
Got a response. ----------------------------------------------------------------------------- We do not offer FREE account transfers, thought you can manually send $10 for 1 month of support to Paypal@ZoneServ.com add your domain in notes. And then we will be able to transfer your sites. Best regards, Gil. ----------------------------------------------------------- To Which I Replied: ----------------------------------------------------------- Nevermind then. I will be cancelling my account. (well within my 7 Days) Can you please refund my fees to: Paypal: xxx@xxxxx
Posted by NeoGen, 12-03-2004, 02:42 PM
Wait a minute, ZoneServ charges $10 month for providing Support. Now what does that mean
Posted by ZoneServ.com, 12-03-2004, 02:54 PM
That means that advanced support such as account transfer are not provided for free with the MiniZ ($5/pm) and the SilverZ($15/pm) packages. Thought with the GoldZ ($30/pm) and higher packages support is built in for free and the support is unlimited. BTW, HostingFusion please next time don't send 3 tickets + pm + forum message it is unnecessary. Best regards, Gil.
Posted by HostingFusion, 12-03-2004, 05:24 PM
I still havent received my refund. And I sent you an email as requested.
Posted by ZoneServ.com, 12-03-2004, 07:38 PM
The refund proccess may take a day or two, Stay patient. Best regards, Gil.
Posted by Canglan, 12-03-2004, 07:48 PM
ZoneServ.com is perfect for a start-up. Gil is a nice guy. However, if you require serious reseller package (good support, etc), or you host lots of heavy and/or dynamic accounts, do NOT go with them. You get what you paid for.
Posted by UnifiedNet, 12-04-2004, 05:41 AM
You sure its for advanced support? There is nothing in your TOS or on the web page to document "advanced". One might think that you don't provide any support the way it is written. Or in this case they could miss it all together by clicking Buy Now on your homepage! You may want to update this to avoid confusion! I guess you should have paid the $10.00 for support!?
Posted by ZoneServ.com, 12-04-2004, 06:03 AM
Dear WHT, Basic support comes built in with all of our packages, But we simply can not afford accounts transfer (or any sort of time/ resources consuming) for $5 accouns. Many companies may think it's odd, thought this is the path we have choosen - I do know it is the best solution as most clients simply send a 1 time payment for 1 month of support for the account transfer. When I say basic support I mean: DNS problems, email problems, account creation problems, and so on - All those are included for free. Advanced support is for account transfer, and time/ resource consuming requets - Also, we do answer faster to people who bought support with their package. We do not have any info about it in our TOS since the TOS is currently beeing rewritten more proffesionetly - When someone have a problem and he is serious about buying he simply email sales and ask for info. I hope things are straightened up now. Have a great week , Gil.
Posted by NeoGen, 12-04-2004, 07:04 AM
I am still not clear that what comes under Basic Support and what comes under Advanced Support. To be precise what is the definition for Basic and Advance.
Posted by ZoneServ.com, 12-04-2004, 07:18 AM
Dear NeoGen, Basic are simlpe requests like; removing a domain from httpd conf, changing name servers, changing main domain, making a full backup for a particular account, etc'. Advanced requets are like; transferring accounts, changing reseller main username, installation help, control panel explenation, etc'. Best regards, Gil.
Posted by HostingFusion, 12-05-2004, 04:18 AM
My account was actually a $15 not a $5 account. but either way, I did click the 'buy now' on the frontpage.. so, as previously suggested.. you should indicate specifically if you are going to have the 'buy now' links on tha main page instead of a redirect to full info. Also, I was under the impression that I had to 'subscribe' to the 'advanced support' as I seeminlgy did for my hosting. I was unaware that I was able to pay for 1 month only so that I might be able to 'transfer' from my former host. Oh well, too late now i Guess.
Posted by ZoneServ.com, 12-05-2004, 08:37 AM
Dear HostingFusion, Yes your account was $15 and you got a full refund of $15 to your paypal account, in 14~16 hours after the request. With all do respect Sir, before you order you should track what you are ordering(no matter if it's reseller hosting or a new computer). Another thing, I Emailed you myself about the possibility of 1 time charge for 1 month of support I have it recorded. Any how, Now we are all satesfied - I wish you best luck in the future. Best regards, Gil.
Posted by Dedicatedone, 12-05-2004, 11:26 AM
Suck you in with low pricing and slap on extra fees for everything else. I agree with Canglan, not to bash on Zoneserv or anything, but it's true. I haven't heard of anything about downtime in a while so I'm guessing that they improved so that's a step up.
Posted by HostingFusion, 12-05-2004, 11:35 AM
Yeah, well.. I wasnt fussed with paying extra for what was needed... So, ZoneServ misses out on $15 p/month for an oversold reseller acct, and ServInt.net gains $49 p/month for a Solid, Reliable VPS.
Posted by ZoneServ.com, 12-05-2004, 03:11 PM
No one slaps on extra fees, You can get the package with or without support - your choise. Gil.
Posted by BRMatt, 12-05-2004, 03:34 PM
Im not understanding something here. Zoneserve, I have nothing against you, but what im not understanding is this Advanced and Basic support you talk about. You say you ONLY give "basic" support to your low cost plan $5/month. Anyone needing anything outside of the "basic" support has to pay a fee of $10.00 one time charge for that month. Now, lets say you go to the store and you buy a shirt. When you get it home, you find a small rip in it so you decide to take it back to get your money back. Well, when you get there, the store manager tells you "since you bought our cheapest shirt, we can not replace it. We do not provide replacments on our cheap shirts". Does this make sence? Your doing the same thing. Everyone, no matter what you pay, should get equal amount of support as if someone was paying 10 times more. That isn't fair to customers who may only be able to afford that low cost package. just my 6 cents..
Posted by hobzip, 12-05-2004, 04:08 PM
I am not sure why this concept is tacking flack. It is simple. I would love to implement it myself. If you want to lower the cost for people who do not want or need support beyond the basic server why should you have to pay for it. Zoneserv will keep the server running (or that is the plan anyway). If you have a server issue you put in a request and they will look into it. If you want to send in support tickets for every thing under the sun like my script is broken and I am to lazy to try to fix it myself. Or how do I add an ftp account ? I know I could look around and find the answer but I will just ask you because I know you will answer because you have nothing better to do. I think these people should pay more. Why not. They are the ones that keep the support desk filled. I mean, if you keep your servers running properly there should be no support tickets. Plane and simple. So if you want your host to answer all the question you have because you do not have the time or the desired to find the answers for yourself then you should have to pay more than the people that will spend the time and look for the answers first before calling up the host. Just me ranting again.
Posted by Hostexpert, 12-05-2004, 04:12 PM
That is not fair to customers.
Posted by hobzip, 12-05-2004, 04:20 PM
If you charge everyone the same it is not fair to the people that do not need the service. This way you have the opportunity to select what services you want. This is actually more fair in my opinion. If you do not need support then why should you have to pay? Give the ones that dont want it a price break. Now if this was not stated when you signed up then there would be serious issue. But if this is explained during the sign up process and you selected which option you wanted then whats the problem?
Posted by ZoneServ.com, 12-05-2004, 05:44 PM
I think you are very wrong, There is a different between a $5 package and a $60 package. This packages do not come with the same equal amount of bandwidth and space, also do not come with the same support. If the $5 guy wants $60 value support/spec, he should buy a $60 package same as; if the $60 guy wants $5 value support/spec he should buy a $5 package. Not fair? this is business, we are not playing a game. Just my 2 cents, Gil.
Posted by seekhosting, 12-06-2004, 08:35 AM
Hi, I have a very cheap hosting plan ($0.65 per month). However the support is exactly the same as the expensive plans.
Posted by ZoneServ.com, 12-06-2004, 09:12 AM
Some companies do that, and some companies don't. Thats the way it is, Gil.
Posted by InSite, 12-06-2004, 10:17 AM
I think Gil is being given a hard time here. There is no rule stating that every hosting plan should offer the same features, and if limiting particular things like the level of support is how prices are kept down, then this is sensible planning. It sounds like the only thing that needs to be improved is how this information is communicated with the customer at the time of purchase - something Gil has already said will be done. However, it could also be argued that the customer should not assume what is included with a plan - if something you will rely on is not specifically listed, then ask before you buy. Not all providers offer account transfers - even some of the more expensive hosts don't offer this service, such as httpme and beachcomber (to my knowledge).
Posted by ThePrimeHost, 12-06-2004, 10:49 AM
The environment here at WHT is one where customers are used to getting the most for their money , but this leads people to have particular expectations to what they can or cannot buy for that amount. WHT is it's own microcosm and while we advertise here only a miniscule percentage of our customers come from here. Gil has, in my opinion, a solid business plan in regards to support. If it works for him, then more power to him. There is no standard business model. Anyone who tells you so has no innovation in them is happy to "bah" with the rest of the sheep. The innovators are the ones who set trends and standards in this or any industry. Gil may or may not be one of these people and If his plans aren't right for you, then move on as there are literally thousands of other hosts to choose from. Best Regards, Darrell Last edited by ThePrimeHost; 12-06-2004 at 10:54 AM.
Posted by ozwebfx, 12-06-2004, 10:56 AM
Good on ya Gil, all seems perfectly reasonable to me!
Posted by ldcdc, 12-06-2004, 02:41 PM
This "pay for support" issue's been discussed before. I agree that each host can sell the service as it sees fit. Atjeu limits the number of support tickets per month, Zoneserv adds a fee for advanced support. As long as the customer is told about this openly, everything is OK. It's the customer's responsability to read what he's buying.
Posted by Maxo, 12-06-2004, 03:48 PM
I do agree with ldcdc as well. As far as ZoneServ added additional fee for advanced support, there is nothing to be surprised of. The most important is that it is not some kind of hidden fee, the customer is not informed and just charged later on.

Add to Favourites Print this Article