VerseHost: poor choice

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Posted by mrtorrent, 06-29-2002, 10:44 PM
edit]I now realize I was mistaken in an aspect of my post and have edited that part out. I still feel the following holds true, however.[/edit] Part of a note I sent to VerseHost: I have experienced various grievances so far in the short time I've been with VerseHost, which include: poor communication, blatant failure to respond to the communication problem, poor customer support, heavy downtime, and lack of preparedness (i.e. back-ups) to deal with problems that may (and did) arise. It's a shame - David seemed so professional and responsive at first, and once I was a customer I found that I was no longer treated with the same respect. Essentially, VerseHost is a shaky operation that is not down-to-earth with the needs of its customers. I haven't even started really using my hosting with you, but I realize this isn't the kind of business relationship I'd like to have. Don't wait 10 days, cancel my account right now. Michael Rodriguez-Torrent Last edited by mrtorrent; 06-29-2002 at 11:08 PM.
Posted by dside443, 06-29-2002, 11:03 PM
Michael, If you had taken the time to contact me first, this would have been resolved. Instead, you chose to go to every web hosting resource you could find and post a negative comment about us. You and I have had e-mail correspondence before and I know that you are a professional, responsible person. I understand that you may have been upset by something you read but you could've contacted me first to clarify it. You know that I always respond to your e-mails and do my best to resolve any problems you have. Also, on HostingAssured, you asked that we give you the free month of hosting; while in the e-mail you sent to us, you explicitly asked to cancel. We have not been charging users for June/July and the information in that statement is incorrect. No users were charged. If you had checked the site recently, the statement was revised. My business is not a scam as you suggest. I know that you were an active participant on the original VerseHost forums (pre-June). As you know, we were asking customers to point out anything they did not like or liked about VerseHost. We had a complaints thread where issues were resolved as brought up. You know we have no intention of not being down-to-earth; we never denied any faults, but only corrected them. Regards, David
Posted by mrtorrent, 06-29-2002, 11:24 PM
I *did* e-mail you first - however, my misreading of a portion of the notice (or perhaps reading it before it was revised?) led me to feel betrayed and unhappy, and I wished to let others know. Nevertheless, as I have edited my initial post to reflect, I still feel that VerseHost is not the solution for me at this time. As you see, one of the grievances I have stated is poor communication, which was and is true. After I became a customer with you, I found that you did not answer all my questions or did not answer them completely, and this can be seen in your responses (or lack thereof) in your customer forums. The question was "Ideally, What You Would Like The Outcome To Be ?" and so, I posted the ideal outcome - not the outcome I was expecting, hence my request to cancel. How was I to know to check back for a revised statement? There's that communication thing I've mentioned.. I do not suggest you are a scam, only that I see many ways in which you could improve and do not feel that my business will receive the proper attention from yours. My message may seem (and be) harsh but, as I understood it, I was being asked to pay MORE in order to receive the compensation that I was promised as the result of your failing. It is true that you posted a thread asking for feedback, but I recall that not all issues were answered, and this is the sort of thing that I am referring to. Michael
Posted by dside443, 06-29-2002, 11:43 PM
Our customer forums are intended as a community for our users to communicate with each other. This is why we added the forums. If it were intended for users to ask questions directly intended for VerseHost staff, it would make our helpdesk system and e-mail obsolete. If someone wanted a direct response from a VerseHost staff member, it should be sent via the Sales contact form or the helpdesk. The community forums is not ranked as very high priority for us because of the higher importance of direct e-mails and helpdesk tickets. If anybody wishes to contact me directly for more information, my AIM screen name is the same as my WHT username. You can also e-mail me at david_at_versehost.com, replaced _at_ with @. I may or may not respond if you make a post in this thread.

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