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remarkablehosting?




Posted by aris, 03-14-2002, 03:28 PM
Hello. Has anyone heard about this company? www.remarkablehosting.com They seem to offer an excellent reseller deal with the webppliance 1 program, but I would really appreciate it if someone that has dealt with them before could give me some feedback. Thanks!

Posted by wmac, 03-15-2002, 05:27 PM
I was searching about the company a bit ago. It seems their service is good enogh for high quality service. They use Webappliance 3.0 which is very stable for large and medium web sites. Also everyone has its own virtual server. Mac

Posted by KLL, 03-15-2002, 08:58 PM
This is the key. it is your own server. not shared with any one else so that u can set up your own accounts, install any software you want to and also it is still manged so that you are not left high and dry. This seems like the best method before you get a dedi. if businiess will be that good for you...

Posted by goacom, 03-16-2002, 09:11 PM
I have been testing out their virtual dedicated servers for the last week or so. Their customer service has been very good. Assuming our technical needs can be satisfied with what they offer (as opposed to us getting a dedi server), we plan to move our stuff to them. Their plans offer a good stepping stone towards a dedi server. I would recommend them.

Posted by KLL, 03-16-2002, 09:58 PM
post back here after a week and let us know how things are going. I am really interested in the set up but would like to hear more comments on the service, support, uptime, speed, as well as Ensim as A CP..... Do not need a dedicated yet but still want to have my own little box to play with....

Posted by Aussie Bob, 03-17-2002, 08:37 AM
Do they provide REAL 24*7 support?? I'm with mchost right now and POP3 email has been down on my server for about 2hrs+ and not a word from mchost. I have a dozen or so accounts ready to jump ship and I don't blame them 1 bit. Noone is there at mchost. They are all asleep. It took them more than 6hrs to respond to the Chicago server hack. This is business and I need a supplier that has a 24*7 real humans on deck support. Looking hard at Dialtone at the moment.

Posted by goacom, 03-18-2002, 11:58 PM
I think they are in the process of getting real 24X7 support based on information on their site. I would say that it is near 24h support at the moment. Needless to say, their support and response time has been superb so far. More importantly, they know what they are doing, so their reponses are very accurate.

Posted by wmac, 03-19-2002, 04:05 AM
Hello There are small negative points whith the type of service they offer (please note, Type of service not their own service): 1- DNS records for new hosting accounts is not automatically created. You will need to either email them to add the zone for you or you can obtain DNS Pro service and add records yourself manually. 2- There is no support for subdomain creation from inside the domain. 3- Physical path of websites is different from ftp path. And physical path is one meter long Mac

Posted by BeDifferentSolutions, 03-19-2002, 12:44 PM
One mans dislikes, can be another's luxury. 1 - It is actually more secure to run DNS this way. You will not have BIND running on your server. Also, by the time you add a name to bind on a server, you lose no real time just by sending an e-mail to RH and having them add it to their *multiple*, *geographically* (maybe?) distributed name servers. Also, once your server numbers grow, you will get sick of adding ns34.yourdomain.com for example. Instead, all your zones are in one simple location and movement of sites is easier. 2 - There is no support if all you can do is rely on a GUI. However, you can create a simple script to create subdomains to run on Ensim. People on the Ensim form have these. 3 - The physical path for ftp and your html files ARE the same. It is /var/www/html. I think some are confusing either the symlink created called "mainwebsite_html" when you first ftp in, or the path anonymous ftp uses, but that is different on every system I have seen. The path maybe a few directories longer then lets say a Cobalt, but this is hardly something to base your decision on. If you want cheap reseller plans with no fault tolerance or isolation, then MChost/Splash Host/etc.. are fine. If you want a little more advanced reseller plans that will isolate your sites from others stupid mistakes, then RH is the way to go. Also, if you quickly grow, scalability is a breeze.

Posted by wmac, 03-19-2002, 01:09 PM
UmBillyCord, Thank you for your reply. In fact I agree with you that Ensim is a more professional hosting solution. But the price is more effort both when you want to setup a site and when you want to maintain it. It's security is very higher and its stability is not comparable with WHM and even Plesk. Specially its new backup/resore to ftp is excellent. I'm currently studing it to see if I can chhose it as my prefered panel. At the time being my biggest problem is that my customers like cpanel very much and if I offer something less than that they may have problem accepting it. Mac

Posted by BeDifferentSolutions, 03-19-2002, 01:16 PM
Agreed. However I know first hand that they are addressing this issue. The new version of the Windows product will be an example. So I do not doubt they will simplify things on the Linux side shortly. Ensim does do a great job with this. Almost too good as it is a pain working with scripts sometimes. Are you saying stability is better or worse with Ensim? This I wouldn't know since we never put Plesk throught the ringer like we do with Ensim.

Posted by wmac, 03-19-2002, 01:29 PM
Sure. Ensim is more stable. Other hosting solutions are shared so when someone crashes the server others are effected too. WHM itself sometimes crashes the server. I installed Plesk on my personal computer at home and I think it consumes a lot of CPU process. (In fact I have used it remotely too but I did not realized this until I installed it on my local computer) By the way what kind of problems do you have working with scripts? Do we use physical paths as : /home/virtual/site7/fst/var/www/html/ Or just /var/www/html Thank you, Mac

Posted by BeDifferentSolutions, 03-19-2002, 01:37 PM
Not us, our customers. You will find more support issues with Ensim relating to CGI scripts and permssions, then you will with Plesk or Cobalt. Look at the Ensim forums. It seems like this is the #1 issue. We have customers use "domain.com" rather then site #.

Posted by KLL, 03-19-2002, 02:28 PM
I have been watching this thread b/c I m stuck on my decision. My plan is to go with RH but it seems as though it may be a problem for my customers with using the Ensim CP. Most of them want to see their site on the web and that's it and do not know how to do much else. WHM from what i gather is a lot easier for customers to work with. I like the security of the VPS solutions. I do not have a problem with support but it seems as though the CP is always a big factor in any decision... I really do not think that it can be that bad so I think I will give it a go. Thanks for ths info....

Posted by remarkable, 03-19-2002, 03:13 PM
I don't often get to come and read the posts here anymore.. I've been too busy managing the growth of my company.. Thank you all for your feedback. There are many good reasons for the paths and settings. Once you begin to use it then it will not be a big deal. Ensim designed their software to be secure and as easy to use as possible. The long path once you get past it has a purpose. Simply educate your customer as to what the paths are and why they are like that to enhance security and features. Thanks again!

Posted by Website Rob, 03-25-2002, 05:48 AM
I have also been having a serious look at "remarkablehosting.com" and one thing that impresses me very much is their Uptime; remarkablehosting.net and remarkablehosting.com as per Netcraft -- excellent 3rd party, unbiased tool BTW, for getting an "idea" of a site's uptime. Another Hoster (mchost.com) that was on the short dropped the ball -- badly. When I posted a question on their Forum regarding poor Uptime -- also with reference to their Uptime stats as per Netcraft -- I got no answer to my question; which is 3 days old at this time. Couple of others Hosters with the same plans and upline connection (Network Operations Center Inc.) as "mchost.com" also seem to have regular trouble with their Uptime. This led me to believe, the Uptime connection problem was with the "source" and not the individual VARs. No excuse though, for sluffing off on a simple, direct question. So with the short-list getting even shorter, and as excited as I am about the Uptime, pricing, and features, offered by "remarkablehosting", I too, have concerns about the Ensim CP. Using Cpanel has somewhat, spoiled my clients. Does anyone have personal experience regarding the Ensim CP they'd like to share?

Posted by NelsonT, 03-25-2002, 11:06 AM
www.remarkablehosting.com" is hosted in RackSpace. I guess they host ONLY their main site there. All customers are hosted in Eli.net as they said in their pages. Maybe this is why they keep good uptime for their main site, and Rackspace has 99.999% uptime guarantee too. I can not find any records to show such uptime applied to their customers. If you want to know the uptime for their customers, You should ask remarkablehosting directly. As my previous post about RH, I think remarkablehosting is worth of a try. I have 2 sites hosted with hostmatters.com. Hostmatters.com keep very good uptime records to their managed server. The longest one is 226 days as I check the network status page. All of their servers are located in NAC.net. Uptime records are very important to increase customers confidence.

Posted by Pinocchi, 03-25-2002, 11:23 AM
Hi, I think the control panel shouldn't be the issue. I'm with remarkablehosting now for some two to three weeks and the control panel itself seems to be fine. Besides, you can add additional scripts yourself towards the users control panel. I think, but am not sure, that you can change the compleet look and feel of the control panel and therefor should be able to create at least some kind of similar look of the control panel as your clients are useing it now. The only thing left for myself is the 24/7 support, but as addressed before they are working on that at the moment. So in a couple of days/ weeks I suspect to be support 24 hours a day next to the userforums ofcourse where clients can help eachother out as well (very helpfull). I would say, just give it a try, you will probably not be looking further any more afterwards. Regards, Erik

Posted by wmac, 03-26-2002, 07:01 AM
Remarkable hosting seems to have a good service. Yet there are some points that stop me from going with them 1- The most important is the price. You must pay something about $98 for reseller account (I think 128M RAM is guaranteed) with DNS Pro service. 2- DNS records are not generated automatically when you create an account. You must either send an email to support team to create needed records for you or you may obtain a DNS Pro service. A third option seems to be running bind on your Appliance. Which they do not suggest as a good solution (WHY?) 3- Working with CGI was painful (As I remember from my last experience on a website. It took me 2 days to install a script on it while I installed it on a WHM/CPanel in an hour) 4- Long paths. I think CPanel/WHM has the best directory structure. Logical and simple (I am too lazy? ) Regards, Mac

Posted by remarkable, 03-29-2002, 11:25 AM
I personally think that is a great deal for the amount of service you get. But don't take my word for it. There is a sacrifice of ease of use for speed and security when you use the DNSPro package. We are working on automating this though. It will come in time. runnig bind on your appliance where all your websites are can cause a security consern, considering that Bind has not been the most secure service out there. [quote] 3- Working with CGI was painful (As I remember from my last experience on a website. It took me 2 days to install a script on it while I installed it on a WHM/CPanel in an hour) Although the paths are long, there is a reason. WEBppliance has the best site to site security than anyother CP out there. (your being lazy )

Posted by AceInTheHole, 04-06-2002, 09:22 PM
Hi, I'm a remarkable customer (since Jan. 2002). As a newbie to dedicated hosting, I decided to go with "Remarkable Hosting" cuz I heard the service was excellent. I can tell you that the service is Great! I'm very happy with the quick response and expertise (and I've had a lot of calls with dumb newbie questions). When I was making a buying decision, it was Remarkable or a Raq at rackshack. I think I made the right decision. It's hard to find great service with people that are experts. For that reason, I'm very happy and feel that I really get my $ worth. Good people are hard to find. If you're new and would like to have an expert at your service, RH is a good way to go. IMHO

Posted by DaHOST, 04-08-2002, 05:57 PM
I'm a remarkable hosting customer and the service has always been above and beyond. I was looking at all the different control panels out there and settled with remarkable hosting after hereing lots of good things about them. It's been almost 4 months now and I am still impressed with they're professionalism and knowledge to all my questions.

Posted by etreus, 04-08-2002, 07:18 PM
It is the second time I read as NelsonT is mentioning here. I had also checked RH's uptime. Is it a fact that they use different servers for their own website? Could anyone please post an URL of their hosted accounts on Remarkablehosting, so we can give it a check? Thanks.

Posted by hoster, 04-10-2002, 05:37 PM
Another one that is offering Ensim and the Billing Suite software package and 450 gigs of transfer on there servers. http://webreseller.net

Posted by NelsonT, 04-11-2002, 12:49 AM
You may check http://yeswebmasterforums.com/ . In its frontpage, you will see the button "Power by RH". I read several posts by the owner of yeswebmaster, and I'm very sure they do host with RH.

Posted by virtualdennis, 04-24-2002, 02:12 AM
Nice to see good comments about the service.. If you want to measure uptime, you could try my private server I got before I came part of RH.. URL: http://www.palmtreesupport.com If anyone has any questions, please let us know. Thanks, Dennis Laube

Posted by wmac, 04-24-2002, 05:37 AM
Hello Finally I decided to go with remarkable! I am tired of cheap reseller accounts with so much bugs, hugged servers, down times do to hundreds of sites (even more than 1000) hosted on a single server. After a 28 hours down time with my current host (which I prefer not to mention its name as it has highest reputation here) I am going to move my important sites to new account. Mac

Posted by DesElms, 04-24-2002, 12:18 PM
You're not doing anyone here any favors by keeping secret the name of a large web hosting company that caused you 28 hours of downtime. If it's true, then that's definitely something we'd all like to hear about. Wait until you've got your sites transferred in case there's a backlash against you. But then when you're finally off those servers, please tell.

Posted by wmac, 04-24-2002, 01:16 PM
Reason of down time has been a Dos and Virus attack on Burst.net, defective hard drive, Slow action of burst.net , installing a small hard drive instead of original bigger hard drive by burst.net and finally problems caused by small hard drive which caused another installation on a new server. These have been completely out of hands of the host while hosting company staff have been working all the night and day for about 2 days. In fact I have decided to be as far away as I can from burst.net as it seems they sense no respponsibility about their customers. As an example it took about 5-6 hours for them to just install a hard drive while more than 500 websites were down. Mac

Posted by virtualdennis, 04-24-2002, 02:55 PM
Its nice to have you aboard Mac.. Whatever questions you may have, just let us know. Take care, Dennis Laube



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