go4hosting.com is shutting down? went away?

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Posted by Anky_B, 11-26-2016, 03:23 AM
Hi i am having few servers from go4hosting.com since morning 5:30am (IST) all server went down. www.go4hosting.com is down. their client portal whmcs http://ws.go4hosting.com is down. all phone numbers saying service un available. no update on their facebook https://www.facebook.com/go4hostingofficial/ twitter : https://twitter.com/go4hosting no one replying support@go4hosting.com email its now 7+ hours. my all clients started calling. i really dont know what to reply them. i have more then 400+ websites are hosting in g04hosting servers. is this how datacenter work?
Posted by Ashish9410, 11-26-2016, 03:26 AM
Did you created your offsite backups of the websites?
Posted by Anky_B, 11-26-2016, 03:28 AM
Yes... thank god i have remote ftp backup on adrive. thanks for asking.
Posted by Ashish9410, 11-26-2016, 04:41 AM
Now that's a wise decision you made! This is the time you will thank yourself and realize the value of backups. Good Luck!
Posted by net, 11-26-2016, 04:49 AM
Good thing you have one. Now, time to move because it seems it is not coming back as it is down until now....
Posted by CentexHosting, 11-26-2016, 04:55 AM
I have not seen any other post about them shutting down or others having issues. Good thing you have a backup. Just locate another great host here on WHT and get back up and running. Great lesson here Make your own backups
Posted by nethider-FE, 11-26-2016, 04:56 AM
Their customer portal seems to be working fine from my end, so probably they have some technical issues.
Posted by Prajyot, 11-26-2016, 04:58 AM
For me their whmcs is working but main site is down
Posted by Anky_B, 11-26-2016, 05:03 AM
Finally after 7-8 hours my Servers are UP & Running fine. also their WHMCS is working now. but still no single reply or update from go4hosting about what was wrong. their website is still down.
Posted by Ashish9410, 11-26-2016, 05:06 AM
Are you paying them on month to month basis or do you have already paid for an year or more?
Posted by Anky_B, 11-26-2016, 05:08 AM
Monthly... but i think i will move to other datacenter. bcoz this guys not replying if anything goes wrong from their side.
Posted by Ashish9410, 11-26-2016, 05:12 AM
Yes, Right decision! Just find a host with Positive reviews here and give it a try! Good Luck!
Posted by ishan, 11-26-2016, 05:46 AM
Were you able to get in touch with them regarding this outage and the reason behind it ? I met some of their staff at HostingCon last week and seems to be a good company.
Posted by Anky_B, 11-26-2016, 05:48 AM
They still not replied any of my Emails. just waiting for their reply.
Posted by Clouvider-Dom, 11-26-2016, 06:23 AM
Have you called them ?
Posted by Anky_B, 11-26-2016, 06:30 AM
yes i called on all their number, i got only one message. Service unavailable to this number aftre 2-3 ring. now servers are up so they will pick up the fone. point is when servers and all sites wer down they should update us in twitter / facebook.
Posted by ishan, 11-26-2016, 07:41 AM
From my sources I got to know that it was/is a DDoS attack.
Posted by ntjedge, 11-26-2016, 08:15 AM
Yes it was. I have a reseller service from another service provider who's on Cyfuture DC (go4hosting's parent) and from what I have been told it was a DDoS attack (23+ Gbps). Services were down for close to 48 hrs and currently they are back to normal. Luckily for me, my provider had a backup at an another location due to which our sites were restored with just a nameserver IP change. Pretty sure it was the same that affected go4hosting customers too
Posted by adcdata, 11-27-2016, 01:30 PM
its always a good choice for having a provider with DDoS protection at least, it makes it harder for your services going offline, but.... for a 23+ Gbps, its really..... a kick ass attack
Posted by ntjedge, 11-28-2016, 12:16 AM
True, but i don't think there are any decent Indian providers who offer DDoS protection... Atleast I haven't come across any. Sent from my XT1068 using Tapatalk
Posted by MilesWeb, 12-01-2016, 10:20 AM
Did you receive any explanation from them for the outage?
Posted by Anky_B, 12-01-2016, 10:25 AM
Nope... i just checked, my ticket is still open... no reply... also i shifted my server...
Posted by MilesWeb, 12-01-2016, 10:37 AM
Hope you have a good experience with the new provider. Do update this thread whenever you receive an update from them.
Posted by ntjedge, 12-01-2016, 01:47 PM
Well this is weird, no update for such a long time?
Posted by SenseiSteve, 12-01-2016, 02:42 PM
From the 26th to today and still no response? even after you migrated elsewhere? That won't help their response time stats Seriously, good luck with your new provider.

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