UNIXY issues [split]

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Posted by mvaessen, 02-19-2016, 04:12 AM
Hi All, I purchased the Varnish plugin from unixy. And boy did i regret. First of all its more like an Alpha version. It works instable and 30% of the stuff is broken. Before i knew all of this, i purchased the quarterly subscription for the plugin. But when i decided to go for the 'buy the thing' plan, i asked them to cancel the quarterly subscription, which they did (i thought). So a few months later, i noticed i still got charged quarterly for that plugin, even though it got cancelled. So i asked they what was up and if they could refund it. I've waited for 2 months, no response. I've send more then 10 e-mails asking them to respond and even reached out to them on Twitter. Without any result. Then i decided to setup an automated mailing system, which sends the reminders to them FOR me. Within a couple of hours (timezones) they replied to me if i could stop sending the emails, or they had to block my account. Ofcourse MY money is still in their pockets. I am never ever going to do business with unixy again. They are just a bunch of scammers.
Posted by WPCYCLE, 02-19-2016, 07:12 AM
This thread is 3 years old, but to your issue; - they have been slowly going downhill - plugins with cPanel and a real hit or miss - payment........ ...when it comes to payments...they have a boderline scam way of taking payments. You need to call Paypal or your payment processor and point out the issue. What Unixy does is re-create subscriptions. So say you had a subscription and cancelled it. Cancelled any subscriptions on their end and cancelled any subscription in your paypal......6 months later another payment would magically come out and the subscription would auto-activate itself?!?!?!?! Cancel it and 6 months after that, another payment would come out from a cancelled subscription. Don't communicate with them. Just go for a refund/dispute/chargeback and leave them alone. Then not responding is pushing the limit that you can dispute an issue. Again, call your payment processor now..it will be worth it and you will (hopefully) get your money back.
Posted by mvaessen, 02-19-2016, 07:42 AM
Hi 48-14, Thanks for your support! I really appreciate your advice . I did contact PayPal today (the Dutch support, the english support send me off with the message: fix it yourself) and they are going to investigate the issue. I hope they invalidate the payment processing for Unixy. So now, after leaving these reviews, Unixy is able to respond all of the sudden and are offering me my money back (but i need to take my reviews down). I'm not going to take down my reviews, to prevent others from not getting to see the real unixy face. Cheers!
Posted by HRR--, 02-19-2016, 09:05 AM
I think that's illegal. Report this to the WHT mods and have a chat with them, maybe they can prevent them from listing in WHT and scamming more people (if this is all true). A refund is a refund and nobody can tell you "hey drop the reviews and ill refund", specially if is something that was auto charged. Free of speech is a right that you have and has nothing to do with a refund. Check their TOS if it was a purchase, check if you are under their refund period, if not then there is nothing you can do EXCEPT if it was an auto charged subscription, and the product was already cancelled. If so, then you definitely have the right to get that refund. Fight for it until the end. Open a dispute in Paypal if it was an auto charge for a cancelled subscription. Make sure you have the cancellation confirmation email.
Posted by WPCYCLE, 02-19-2016, 09:24 AM
You would be surprised how many hosts and "hosts" have done this through WHT. One would expect this from a small to medium host that typically gets 50/50 or even 30/70 reviews, but I've had even a globally well known host send me such a message offering 6 months of free service for staying quiet. This was about 5 years ago when the owner of the host was still a member on here....before his company and EIG were ever in the same sentence.....but either way, not cool.
Posted by bear, 02-19-2016, 09:25 AM
Split from the thread from 2011.
Posted by mvaessen, 02-19-2016, 10:51 AM
I don't want them to be removed. I want everybody to know how they do their business. Its no longer about the money, its about justice now. I have opent a dispute at Paypal, but they could only make a claim on the one that is not older then 180 days. So they payed some out of their own pocket (im a customer at Paypal for a long time and i use it very frequently). Im very pleased with the Dutch Paypal support (not because they gave me money, but they DID something instead of pointing me towards unixy) I will keep fighting and make sure everybody CAN read the real story. I will try (if i don't forget) to update this threat with some evidence once the paypal claim is done. So other can use it in the future too. Sorry bear, thanks for keeping it all clean Thanks for all your support guys, i really appreciate it!
Posted by WPCYCLE, 02-19-2016, 02:11 PM
You're welcome, and I find with PayPal...contacting them through email or tickets...the reply is almost like what you said..."deal with it". After you file a dispute, call them with the dispute number. I have run into an phone agent that would not helpful, but that's one from the 4 or 5 times I've ever had to call them over the years.
Posted by JSHosts, 02-20-2016, 05:54 PM
Sorry to hear you've had problems with Unixy, however it's impossible for Unixy to reactivate a cancelled subscription. Are you sure you cancelled it within PayPal yourself? If you didn't, then the way PayPal subscriptions work is by sending the payment automatically on the specified billing cycle (monthly, quarterly etc). Login to your PayPal account and check the subscription is showing as cancelled. If not, then cancel it or the payment will be sent automatically again. Last edited by JSHosts; 02-20-2016 at 05:59 PM.
Posted by WPCYCLE, 02-20-2016, 10:03 PM
In most cases...actually in 99% of any paypal subscription scenarios....what you said above is exactly how it all works. Any time there is such an issue, it's usually due to someone forgetting to cancel a subscription....but not in this case. In 10 years of doing online work, this company is the only one that has somehow been able to pull payments after a subscription was cancelled. All other companies.....cancel the subscription...no payments pulled/sent. When I spoke to PayPal, the lady on the phone could see the cancellations from my end, and them pulling another payment from the cancel led subscription. Here's how you validate the person(s) is pulling a scam....they don't respond to the dispute since they know they're wrong. Anyone else...they will respond or even respond stating whether it's valid or not from their TOS.
Posted by JSHosts, 02-21-2016, 07:56 AM
That is quite strange and a bit worrying that PayPal would allow this to happen. I haven't seen this ever happen from a cancelled subscription and if it was possible, it would have been beneficial for some customers if we could have reactivated a cancelled subscription. Some subscriptions are cancelled by mistake but it's impossible to reactivate without setting up a new one. Hopefully PayPal will resolve this security issue and if there's a PayPal rep on WHT, I hope they can update us on this.
Posted by WPCYCLE, 02-21-2016, 09:50 AM
That's almost exactly what I said to the lady on the phone...and I also asked her that if they were able to do this twice (which I was refunded), what's to stop them from doing it again at the next 6 month interval. She had no answer. I rarely have issues with PayPal since it does the job 99% of the time. It's that 1% that raises eyebrows...but then we can't point fingers at PayPal when physical banks that have been doing the same job for 200+ years can also have a ?!?!? moment. They are the only company I've ever seen pull this off, and fortunatly for that and other reasons, I no longer deal with them. Hopefully this thread can help out anyone in the future whose interested in their service. In terms of a PayPal rep...I think they would be limited in terms of what they could say on such incidents without breaking their privacy policy.
Posted by Matt, 02-24-2016, 12:43 AM
I almost think this is a bug within paypal's system as I just had it happen two times with a host. I cancelled the subscription on my side, verified it said cancelled on my paypal and had the host verify it was cancelled on their side. The next month it took the subscription payment again. The odd part is that it does not register within the hosts system when it is made, but they can login to paypal and see the payment there. We just went through it again so need to get paypal involved to figure out what the heck is going on. In this instance I know it is not the host maliciously doing this, but curious if this is how Unixy is getting them back (knowing the flaw within paypals system and exploiting it).

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