ODISHAHOSTING 1 month review.

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Posted by VigneshRS, 01-19-2010, 02:24 AM
Hi All, I've been with Odisha for the past one month. Let summarize the review. I have brought the server only for testing purpose and not hosting purpose. Server Uptime is very good. But, sometimes I realized slowness & ping response to be minimal. I didn't opened a ticket and just postponed my job. I am not concerned about it as I don't even have a single domain on it. I am a tech savy and didn't had much need to contact support team. But, I am not at all impressed with the support. Their response time is good. But not the response value. Totally I opened 2 tickets in this month. 1) I asked them to install GD. Just to check, their quality of support. It has finished fine. But, I just received a reply from technical team without any name. I specifically asked them to add their name while replying so I won't feel like speaking with robot. 2) I asked them to install Java on my machine. I received a crap response asking, "do you have any control panel installed on your VPS" Doesn't a technical person would be able to figure out whether the server has plesk or cPanel? I got tensed after this. Most disappointed thing is that again they missed to add their name. Am I a robot sitting here? As I am using this server for testing purpose, I canceled it now and searching for new provider. Will update you with the review asap. Thanks Vignesh
Posted by Dustin B Cisneros, 01-19-2010, 02:35 AM
What's the best way you can provide us with that you have/had a vps with them? I understand you dont have any domains set up on it but please provide some type of evidence so no one else thinks your just bashing a host :-)
Posted by InfiniteTech, 01-19-2010, 05:51 AM
What if you had Webmin, DirectAdmin, zPanel or some other panel? Do you want the technician to keep trying every port, every panel runs on? Even if you licensed a panel through this Company, would you expect the technician to contact administration and ask them if you have a panel installed? I don't think this has any negative point to it. Fair question if the technician is not aware of the workings of your server, yet. . . . You can send a copy of the Invoice or Server Welcome email to the WHT help desk if you want your review to be validated - contact them before your thread gets trashed.
Posted by VigneshRS, 01-19-2010, 06:18 AM
Server IP is 199.187.120.2 which is canceled now. How can I upload the snapshot to show the mail transaction between their sales team and me? No need to check each and every port. You can check whether its cPanel or Plesk or DA inside /usr/local Plesk : /usr/local/psa cPanel : /usr/local/cpanel DA : /usr/local/directadmin Can't a level3 tech check this?
Posted by Srv24x7, 01-19-2010, 12:06 PM
I don't understand the logic for asking control panel to install java. But yes they could have checked with control is installed on the server with the above paths.
Posted by VigneshRS, 01-20-2010, 04:43 AM
Exactly, what I meant earlier. AS I am a new member, these guys want to verify myself. Moderators, please review the IP and kindly guide me how to upload snapshots please. I will attach the transactions.
Posted by Vinayak_Sharma, 01-20-2010, 04:34 PM
Vignesh nothing wrong of them asking about installed CP. It's something like "Hey my server is down" without providing server details like IP etc. And complaining they could have looked for the IP from my account with them. When you want proper support you should provide proper details. Also if I am good enough to manage my server I would not like someone to do things for me. You bought the server only for testing purpose, you are tech savy and don't have much need to contact support team, but you want them to do things for you, they did it well, but you are still unhappy. You wasted their time on something you didn't needed, they served you well but you are trying to bring bad name to them. See how a person in his/her senses would interpret your review: "Good company, quality fast support", and also take a note how they will see you: "Bad customer".
Posted by Spunkyasp, 01-20-2010, 06:45 PM
Tech support is usually level 1 and then forwarded to level 3 if it is a more complicated issue. I don't think a simple question is that bad, maybe its a busy day and they just don't have the time to check.
Posted by VigneshRS, 01-21-2010, 08:02 AM
haha funny... I don't know, how long will it take to cd to a directory. Yes, I am tech savy and can install myself. But, how can I judge the quality of them so that I can ask anything in future? No one in the world knows everything. May be in future, I may need something from them. How can you tell, that I wasted their time? I am paying them, don't I have rights asking to install something? Where I got good support? Asking which control panel with out even checking a directory is a good support?
Posted by VigneshRS, 01-21-2010, 08:05 AM
Lets keep the tech who worked on that day was level1 tech. As per your idea, a Level1 tech should have atleast 3 months of experience, correct? Doesn't a person with 3 months of exp, can't check a directory?
Posted by Vinayak_Sharma, 01-21-2010, 08:53 AM
Sure you know, but why in the first place you have not informed them of the environment you have on the server. Is it not like playing puzzle games? Techs are there to help you, but not to solve riddles you are creating. Sure, but even multi-million IT companies when employing some one, take interview and judge the employee, they don't ask them to fix/install something to judge the quality or their skill level. In your own words you took this server for testing purpose not for something serious. I am not sure if this was a managed service or un-managed, you asked them to do something and they did it well and quickly (you mentioned that), but you are saying they are bad. Yes you have the rights to contact them for support, but to get proper support, you need to provide proper and complete information. You are not an old grandma not knowing anything about computers and internet, being knowledgeable it's your duty to provide proper and complete information to the support people, so that their time is saved and you get your solution in minimal time. So do your duty first, before crying for your rights. You got good support when you asked them to install GD, which they did and did fast. Not providing employee names in support tickets could be a company policy. Did you did your homework well before going with a provider? Did you asked them before ordering, whether each support reply includes the name of the employee who attended to it? Did you confirmed with them whether they are ready to play puzzles with you? And this is one side of the story, I would be really interested in knowing the other side. Are you confident enough to invite them here and reply to your understanding of them?
Posted by Vinayak_Sharma, 01-21-2010, 09:06 AM
Most of the places, Level 1 techs do not have root access, but that also depends on company policy. There are not just two or three control panels out there. There are many more, who knows if you are using IspConfig or Ensim or Zervex or Cubepanel or Zimbra or Vishwakarma or any of the hundreds of other. Are you sure a tech person knows each and every kind of setup that this world have, and are you sure they have enough time to ascertain before starting a installation that whether you are using a CP or any other xyz setup that this world knows of. Who knows if you are not using a CP but using some non conventional setup, that may be having specific requirements or compatibility.
Posted by VigneshRS, 01-21-2010, 09:42 AM
Does cd to a directory is a puzzle? Do you know, how to find control panel in Linux? Give me 30 secs, I will find it out. I won't ask the crap to you. So according to you, they will provide good response only if its live hosting? That's a great reply. I wonder, whether you are managing their servers as they have a DC in INDIA. Adding name is their company policy means, why should Alby add his name in the next reply on my GD ticket. Again some missed adding name. What are you speaking? I've fully manged support and have rights to install which support covers. Installing GD doesn't show one person knowledge. I wasn't sure whether both the tickets are handled by same tech and hence can't assure that all are good. What home work should I do? No one in the world asks this funny question while signing up. I never told this as order and it was request. I told in the ticket, I under stand if its your company policy. They said, they don't have any policy. Do you mean I need to interview them before signing up? Any sense here? Remember, MNC can interview person as they are in front. I can judge my support team only if they resolve ticket properly. Imagine, I need 10 servers to be ordered and hence I tested their support. What the hell wrong on it?
Posted by VigneshRS, 01-21-2010, 09:46 AM
There may be 1000 but they provide only 3(cPanel,DA,Plesk). Can't a cd could be done? All these 3 control panels have a directory in /usr/local. Even Odisha is scared to defend themselves. Why should they hide, if they are not wrong? Can't they come speak?
Posted by VigneshRS, 01-21-2010, 09:51 AM
Has Odisha hired you from this thread? http://www.webhostingtalk.com/showthread.php?t=875656 You are defending them a lot?
Posted by under_gravity, 01-21-2010, 10:05 AM
Hmm.. a bit harsh review.. doesnt look like a lot was done wrong by the company but could have been more helpful. Anyway good luck with future provider.
Posted by VigneshRS, 01-21-2010, 10:24 AM
My motive is not to have a harsh. People here made me to do so. I am sorry for that.. but its true...
Posted by Vinayak_Sharma, 01-21-2010, 11:30 AM
Yes you can do that in 30 seconds when you are 100% confirm that there could only be two or three of them. I think you are not reading my response correctly, you very conveniently twisted my response. No I do not have any relations with them. Now you are contradicting yourself. You may like to make sure what is covered in that fully managed. If above is true, why did you used GD installation to test their skills. Also what/which test shows the knowledge of each and every tech there. If they have 100 techs, would you be testing each and every person. Invest some quality time here @ WHT to know more about pre-sales queries. No one, but You demanded that funny condition. Did each any every tech signed that. Yes you could and should have interviewed them. It makes all the sense. Remember, MNCs do take remote interviews most of the time. Nothing to imagine there, things are quite clear. That does not implies that you are restricted to have only one of them on your server. Have you informed them of this thread? I think I have already answered that one. Now... As per your review, you had quality support and quick turnaround, no good words for that. They tried saving their time by asking you a simple harmless question, that is bad. You informed one of the tech to tell you his/her name, he/she did, nothing about it. Some other tech from some other shift didn't informed you of his/her name, that is bad. Had you contacted the management to instruct their entire tech team to include their name when replying to your tickets? You joined here just to bash one of an established service provider with your baseless and useless assumptions and you think no one will question that. I think you were warned by others members too. Also did you got your review validated by the mods. You declared yourself to be tech savvy, when someone told to get your review validated you asked "How can I upload the snapshot to show the mail transaction between their sales team and me?" Why didn't you spent your 30 seconds to find out how to use the helpdesk here @ WHT, why do you want someone else to waste his/her time to explain you how to use a helpdesk. And because you asked that funny question, should other members here assume you are bad, because as per you you should have not asked that question, instead spent some time finding out your self. Still I will guide you, in your opening post (on every post too) you have a report button on top right, use that.
Posted by david510, 01-21-2010, 12:05 PM
Here only thing somewhat bad is that, the techs asked for the control panel when the customer asked to install java. Sometimes they might have instructed not to install java on any particular kind of control panel (May Be). Techs should have thought of some-what friendly kind of question and should not have thought the customer will become so much rude. Also they should be getting friendly replies from other customers and they should have already got correct replies (ie what control panel does a server have) for the SAME QUESTION from other customers in past. With all these reasons they might have have asked Vignesh the same.
Posted by VigneshRS, 01-22-2010, 01:10 AM
I am repeating again. They offer only 3. I don't know whether Alby is the management or what. he said, they don't have any policy to hide their name and will add it in future. Remember, Greg the sales manager also told me the same. He himself came to this and I didn't told anything to him. You are totally Mad. Does all techs working in same company will have different policies. If one persons tell, there is no policy and then its common for all. Yes, I did. More over, you are their direct agent right? so I am speaking with an representative from Odisha. Where did you see they provided me good support? They didn't installed me properly and also asked crap response asking control panel I am using. Greg is the management person and he personally informed that all add their name. Are you established provider? Only you should tell that!!!!! After seeing their tech team, I understand their establishment. Who warned me? In this thread, only are speaking like this. Still now, I think you are an representative from ODISHA. They are scared to come out directly and getting support indirectly. I am tech savy in cpanel,plesk & DA and not in webhostingtalk.com. Answer me this, do you know how to upload a snapshot in forum.parallels.com? If any one doesn't know means, is he not a savy? Remember, I don't want to send snapshot personally for moderators. I want upload the snapshot in my reply here so all can see. I don't care abt you. Odisha technical team is damn waste!!!!!!!
Posted by Vinayak_Sharma, 01-22-2010, 01:46 AM
And that does not mean that you are restricted to use only those three, neither it means you may not be using any other. And he added his. Now you are saying you didn't told him any thing. Do you think someone sitting across the world can read your mind and do the needful. That does not mean that including name is mandatory. When there is no such policy then it means nothing is common. You had my answer regarding this, now if you are smart enough not to read properly or understand properly it a different case then. You approached them to install GD and they did it properly and quickly. Was it not a crap instruction from you without informing them your server details. All you were doing is testdriving their skill levels, it's good but then you should have been considerate enough not to waste someone's time, you should have provided the details too. It's the general public that tells whether a company is established or not, not the company itself. That shows you are not reading properly. Repeating the same thing does not make it true. That should be "expert in cPanel, Plesk & DA" and that does not make you tech savvy. Webhostingtalk.com is a domain running vBulletin, I am sure you must have used vBulletin, it's a very common forum software. So how do you call yourself tech savvy. Remember here at WHT it's a rule that you should get your review validated. That is just your opinion, which has not grounds. And do note that not every one care about you.
Posted by david510, 01-22-2010, 01:51 AM
Hey, Please don't be SO RUDE in public forums. People will only think bad about you with this behavior.
Posted by VigneshRS, 01-22-2010, 01:56 AM
I am a tech savy in cPanel,DA and plesk. But I never used vbulletin. Am I not a technically sound person? Don't vbulletin with these 3. If you are dare, test my skill. I've given the IP already. If I use report button, it would be known only to moderators. I want to show all that I am customer of them. See, they installed GD properly and crapped with Java. They didn't finish it properly. Check reply from Srv24x7 David, sorry for so. But, they are speaking indirectly here with their own representative. if they have guts, they should come and speak directly. The earlier explanation which you gave was perfect one and I respect that. But, check the first reply from Vinayak. He started like he owns the company.
Posted by Vinayak_Sharma, 01-22-2010, 03:56 AM
Vignesh when you join and post only for the purpose of bashing some one, you should be ready to get trashed. If you think I am their representative or own that company, you are grossly mistaken, which many members here at WHT can confirm. Your post here clearly indicate that your sole purpose to join and post is to trash some one's reputation. Your experience with them may not be good, your demands may be valid or may not be valid, they may be good or they may be bad, but then a company can not keep every one happy all the time, there are people that can not be satisfied whatever you do. If you are unsatisfied, there may be 100s of happy customers with them. You must have used various companies if you think you are tech savvy with cPanel, Plesk or DA, atleast one of them must have been good for you, did you ever tried to spare some time and write a good review of a company that was good for you. You are making such a big issue of "not including their name" whereas what is important is did they provide you proper support quickly or not. You asked something to be done (just to test them out), they did and did properly. You then again tried to test them out and then you freaked out because they just asked a simple question, you never detailed here whether finally java was installed properly or whether that installation was messed out. You said you never used vBulletin, you were able to join, you were able to post, you were able to use search function, you mentioned forum.parallels.com, if you are tech savvy in cPanel, Plesk or DA, you must have used their forums, and you are unable to attach files, which is one of the most common feature in mostly used similar and other application, don't you know how to attach files when sending email? BTW there is nothing like tech savvy in this but not in that. You can be expert in one thing but noob in something else. Whereas if you are tech savvy that means you are tech savvy. I am not going to waste any of my time further with you, because I can see that if some one agree with you it's fine, and if some one does not agree with you you become rude to them and start insulting them. As of now my only suggestion for you is, grow up and learn how to behave in public.
Posted by VigneshRS, 01-22-2010, 06:53 AM
I have told many times, they messed up Java installation, have you read it? Scroll up and see.... I got them only from here and if I see them wrong where should I post? Should I post in any other forum? I am not doing a hosting business to calculate whether I have a good review or not. Your absolutely right, they may have 100000 customers satisfied. But, I am unsatisfied. Have I ever told that they are messing up all their customers. I am the unlucky person. It doesn't mean that everyone should listen for those have more than 2000 posts and never mind new joinees... OMY!!! Thanks, please get out of this thread and stop supporting your own company.
Posted by Biju, 01-22-2010, 11:29 AM
Vignesh... actually they hired me man... so here i am defending this thread. [ Just Kidding as mod's don't mistake me too... ] This place is not war of world forum, people here are professionals and business man so make sure your tongue does not slip. Take it as an advice, as everyone does mistake and only learn. I read the entire posts of yours and others, i still don't construe why you became so angry when the company has done their job. Come on man, no one is perfect, sometimes you cannot get 100 percent perfect reply to your response. How is our Govt of India, do you fight like this? If its really a big issue, i would agree... but i dont know why you get so angry and more over defending your post you are also bashing some one. Hope you would find some other good company and be cool.
Posted by Odisha-Hosting, 01-28-2010, 02:23 PM
Vignesh, I was monitoring your thread with the support regarding the Java installation. First of all there is nothing wrong if somebody from support asks you which control panel you are using . You replied rudely for which you apologized on the same thread when we said without your cooperation and mutual respect we can not provide you best support. And accordingly I asked our support team to include their name ( even if the group work on multiple shifts ) on their signature. The Jave was installed and configured as per your request. So how come you can under-estimate the support team ? Lastly after you finish your first month service, you didn't pay the next invoice nor did you cancel the service on time. Your invoice was overdue and we sent you constant reminders. And at last you forced us to cancel the invoice ( after few hours we also received the cancellation request from you as well ) , because you promised twice to pay after few days ( after the due date ) because you were out of station but then failed to do so. At the same time, let me also remind you, you were communicating with us on different name as Richard where as your invoice has a different name for which we requested you to communicate from the same email id and name which your invoice reflects. Bashing here for absolute no reason doesn't make any sense. What I failed to understand is, when you apologized yourself to my reply for your rude behaviour, how come you are bashing here and doing exactly opposite. I think we tried our best to provide you best service even after your invoice was overdue . If you want I can publish here all our communication. At the same time you are welcome back if you liked our service and we guarantee you will be happier. Last edited by Odisha-Hosting; 01-28-2010 at 02:34 PM.
Posted by Odisha-Hosting, 01-28-2010, 02:44 PM
Response from thread about Tomcat installed properly and running fine ================================================== Support : Hello, Tomcat support is now enabled for the server. Please check. Vignesh's response : JDK also? May I know who installed Tomcat on the server so that I won't feel like speaking with a robot. Response from Support : Hello Vighnesh, Following packages are installed on the server :- -------------------------------------------------------------- tomcat5-servlet-2.4-api-javadoc-5.5.23-0jpp.7.el5_3.2 java-1.6.0-openjdk-devel-1.6.0.0-1.7.b09.el5 java-1.6.0-openjdk-demo-1.6.0.0-1.7.b09.el5 tomcat5-jsp-2.0-api-javadoc-5.5.23-0jpp.7.el5_3.2 tomcat5-jasper-javadoc-5.5.23-0jpp.7.el5_3.2 java-1.6.0-openjdk-1.6.0.0-1.7.b09.el5 java-1.4.2-gcj-compat-1.4.2.0-40jpp.115 java-1.6.0-openjdk-javadoc-1.6.0.0-1.7.b09.el5 java-1.6.0-openjdk-src-1.6.0.0-1.7.b09.el5 -------------------------------------------------------------- Hope this helps. Thank you, Regards, Roshan. ====================== Technical Support Team Odisha Hosting ( 1 hour guaranteed response ) http://www.odishahosting.com http://www.odishahosting.in Vignesh's Response on his rudeness on 15th Jan 10 : Greg I am sorry as I was bit tensed yesterday. My motive wasn't to be rude, but it made so Suport's Response : Hi Richard, It is okay. We understand your feelings. Please feel free to get back to us if you come across any issues with the server. Regards, Roshan. ====================== Technical Support Team Odisha Hosting ( 1 hour guaranteed response ) http://www.odishahosting.com http://www.odishahosting.in
Posted by david510, 01-29-2010, 02:19 AM
This is something to be noted. If OP had apologized for his behavior then he should have bashed here for some other reason. From the replies Odisha has pasted, OP has no reason in saying bad things and blame support.
Posted by calamine, 01-29-2010, 02:32 AM
this thread is a non-starter..looks like the only intention of the OP was to bad-mouth the Host. he claims that he is tech savvy and yet he raises only silly points in this..this thread do not deserve a space in a forum like WHT.
Posted by gooomba, 01-29-2010, 04:13 AM
Seems like OP is new to web hosting world. When you ask for a support, you should provide full info of your server to get fast response.

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