| OK, I feel bad I lost it here, but I have had a tough year with EZPZ. Not at all what I expected.
It was a rough week with hosts altogether, and I completely lost it. It was the last straw so they say.
Not only did I have this nicer client wondering why he was charged by EZPZ when I told him I had moved him to a better Host less than a week ago, but I had other issues.
I am also dealing with someone asking for help because another host is holding a companies domain name hostage because they no longer want to have them host the site. Long story, and I can't say more now because of the legal battle that may involve lawyers, attorney generals and the FBI. May even make the news. But that's all I can say on that for now.
SO, the weight of that, plus the stress EZPZ has put me through over the last year finally did me in. I was getting chest pains, skipped heart beats.... I had to get away and go to bed.
I've taken my deep breath.....
I am sorry I did such a rant. This incident in certain came about because I did move the client. I did submit a ticket to close the account to billing. I did think that would be enough because I did not know about the cancellation request, which was not the easiest to find. I had never had to do it before. Now I know.
It was the clients account, and I was helping him get out of there. I actually did the Ticket, and when I looked at the ticked yesterday, there was a reply as to how to do a "Proper" cancellation. I still don't see why they couldn't have just done it themselves as well, but anyway. The client was getting the copies of the ticket replies in the emails. Every time he did, he would forward it to me.
Now, either he did not get the reply that told us how to "properly" cancel the service, or he did not forward it to me. Of course I jumped to the conclusion that EZPZ's mail servers just happened to miss sending that one out. That ticked me off because it brought back some anger I had at the MANY emails I missed getting that people had sent to me.
See, I had used MY domain name for my main emails for years, without issue. The week I moved to EZPZ I was getting bouncebacks saying my mail was not getting to my customers. I also ended up losing a customer over an argument about them not communicating with me. It turned out they, and others, were sending me mail that never got to me. I ended up having to set up a gmail account. I never thought that would be more reliable than one I was paying for. And, it looked less professional than my own domain name in it. OK, back to the issue of the thread.
Maybe he got the email to properly close the account, maybe he didn't. It was all I could take that day.
I have gone in and done the proper request. It was accepted. But the fact remains, I looked at for his CC info to be sure it was deleted. I also looked for any setting about recurring charges. There were none I could find to disable the ability. They HAD to have his credit card on file, and I DO NOT LIKE THAT.
The clients card was charged on the 30th, the renewal date was the 30th. I submitted and got an approved cancellation notice on the 30th. We'll see if they actually refund the money, or will it mean more work for me and my client to deal with the Credit Card company. The ticket requesting the cancellation was done well in advance to avoid these last minute problems.Way too much stress for me. What a headache....
I actually called MY Credit Card company and had to cancel my card to be sure it was not charged when my time comes around. I will also go through the proper cancellations, now that I know where to find it.
EZPZ has NOT made my life easy, that's for sure. I plan on being out of there as soon as Monday if all goes well. Then, the few clients, who trusted my decision to go with them, I have to go through the same cancellation process with them, and explain that EZPZ has thier CC infomation gawd knows where, and we need to try to block charges we do not approve, or actually they too will have to cancel their cards.
I feel like a jerk. Not for ragging on EZPZ. They have not made life easy. But for what I have put my few clients through, and will be putting them through as well as for ALL THE TIME I have wasted with this Company.
I spent more to go with EZPZ that I did before them. I thought I would get what I paid for. Plus, I thought I would benefit from their affiliate program. It was NOT WORTH IT!!!
I was one sale away from collecting on my affiliate $$$. It's not worth it.
I will be paying 3x as much where I move to, and this place has had stellar reviews for a long time. I can handle one catastrophe, if it happens, but it's been too many within a year at EZPZ. I am not well enough to deal with the stress they've added to my life.
Sorry I lost it here, but I had to let it out. I've seen many complaining about EZPZ, so it's not just me. I'm happy for the ones that it is working for.
Sorry again for my ranting. I feel stupid more than anything. I feel I let people who trusted my decisions down too. I hate that I lost their trust in me, so I am going to try to make up for it by moving them all to a better place, on my dime, even before their plans expire. I feel I owe them.
But when I looked at EZPZ, and did my DD over a year ago, things looked bright. Now, not so much....
Sorry again. I will try not to let loose in here anymore. I want to stop, forget it and move on now...
Last edited by ChicksHateMe; 05-31-2014 at 06:38 PM.
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