Reseller gone slow.. Load average high?

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Posted by oasis786, 03-22-2013, 08:08 AM
I have been with my current reseller from here, for about 3 to 4 years now. Speed was good at first but recently, people are unable to even get on my sites (Mainly small Wordpress sites and 1 Magento site, which I understand Magento can be a bit of resource hog) but I'm losing visitors, sales and SEO ranking. Losing just 1 sale is worth moving host in my opinion, and I've been losing quite a few, and my webdesign customers who I host are losing visitors. Compared to my friends reseller package with the same company, his is in the low 2's but he is on a different server. Been told an upgrade is due in the next few weeks, but not told exactly what and why. How else can I check it is just down to the host and not my sites? In WHM Load Averages are: 3.38 3.82 3.95 Is this high? Thanks Last edited by oasis786; 03-22-2013 at 08:23 AM.
Posted by DWS2006, 03-22-2013, 08:30 AM
You'd need to provide more details in order for the load measurement to have value. For example how many CPUs on the box? Is the CPU hyper-threaded or not? Even with this information, it's hard to say specifically if the system is overloaded without getting a look at the IO numbers.
Posted by Server Management, 03-22-2013, 08:32 AM
Load average is never a true reading of load on a server. What your seeing is merely the number of processes awaiting to be processed, etc
Posted by oasis786, 03-22-2013, 08:39 AM
Hi, how would I get this info? Server Load 5.10 (16 cpus) Memory Used 38.5 % Swap Used 0.02 % Disk /dev/mapper/VolGroup00-LogVol00 (/) 92 % Disk /usr/tmpDSK (/tmp) 5 % Disk /dev/sda1 (/boot) 31 % Disk /dev/sda3 (/home2) 30 % Disk /tmp (/var/tmp) 5 % CLOUDLINUX 5.9 x86_64 standard – srv9 WHM 11.34.1 (build 12) Load Averages: 5.82 5.75 5.22 (Now gone up) Total processors: 16 Processor #1 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #2 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #3 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #4 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #5 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #6 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #7 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #8 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #9 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #10 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #11 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #12 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #13 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #14 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #15 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Processor #16 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5620 @ 2.40GHz Speed 2400.149 MHz Cache 12288 KB Filesystem Size Used Avail Use% Mounted on /dev/mapper/VolGroup00-LogVol00 449G 393G 34G 93% / /dev/sda1 99M 30M 65M 32% /boot tmpfs 12G 64K 12G 1% /dev/shm /dev/sda3 1.4T 396G 910G 31% /home2 /usr/tmpDSK 485M 22M 438M 5% /tmp Just a side note, I won't name the company on here as I have been happy with the support they provide. I know the owner is on here and his support has been first class. I'm just concerned about the happiness of my hosting customers and the success of my own sites. Every time a site slows down or is inaccessible, I am very quick to get a phone call as I only provide hosting for my local design customers, and I can't really say much to them apart from I'm experiencing the same! Last edited by oasis786; 03-22-2013 at 08:46 AM.
Posted by CrocWeb, 03-22-2013, 08:47 AM
Load appears to be fine as it's a 16-core CPU. However, IO could be an issue. Did you test a fresh installation of Wordpress to ensure it's not an issue with your scripts only?
Posted by ExonHost, 03-22-2013, 08:52 AM
Did you contact with host? What they are saying?
Posted by TravisT-[SSS], 03-22-2013, 09:07 AM
Is your site being limited? I see CL listed there.
Posted by Server Management, 03-22-2013, 10:36 AM
I also see 5.9 which it pretty old now for CentOS
Posted by StarWebHosting, 03-22-2013, 03:09 PM
I would ask for your account to be moved to a newer server. I don't think this will be to much of an issue for them and should resolve your issues.
Posted by geekboy, 03-22-2013, 11:38 PM
Random much? CentOS 5.9 was released in January 2013. http://lists.centos.org/pipermail/ce...ry/019205.html
Posted by Server Management, 03-23-2013, 03:53 AM
We're now on what 6.4?
Posted by CrocWeb, 03-23-2013, 08:14 AM
CentOS 5.x will be supported till Mar 31, 2017: http://wiki.centos.org/FAQ/General#h...91e1dde5b75e6d
Posted by Server Management, 03-23-2013, 08:33 AM
Correct it will

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