YDGH slow activation

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Posted by FayaMan, 04-17-2011, 08:42 AM
Hello all . I have been looking around for a cheap resellers hosting plan and found this site yourdomaingoeshere.com offering everything i needed so i decided to sign up. First i contacted the sales department to verify the plan i was about to purchase . I got a answer within minutes . Now that i purchase it i get stuck in "Pending" for allmost 2 days now . I contacted the support again with the question how long it takes to setup, now its been over 24 hours with no responce Its been 2 days and my account is still not activated Its been 1 days sinds i opend a support ticket and still no response Whats going on ? If there is something cant they just let me know ? Im going to wait till tomorrow than i do a charge back on Paypal .
Posted by Sampras99, 04-17-2011, 09:24 AM
Hello! I have the same problem, i have a reseller account for 8 month there, Their service was great for about 6 month ago, but now they are really slow. 1.I ordered a domain, wednesday 13.th April, still not got activated 2. I open up a ticket yesterday and today about the activation and the slow service but no answer Maybe they can read this forum and shape up themselves, as they were having good and fast sevice before. Dont understand what has happen with these guys
Posted by rds100, 04-17-2011, 09:27 AM
The two days that you waited are Saturday and Sunday, right? It is normal for companies to perform some operations only on busyness days (Monday - Friday). So i would say wait to see what happens on Monday.
Posted by Sampras99, 04-17-2011, 09:33 AM
Not for me as i ordered early at Wednesday 13:Th of April. I mean it should has been activated at Thursday or Friday or?
Posted by FayaMan, 04-17-2011, 09:43 AM
This is a very bad start for me . Right now i have a bad feeling about the whole thing sinds they dont respond to support tickets. And i see they have 24/7 chat so its its a must support is online. Why dont they reply to tickets ? I dont think i will continue with them . I paid for only 1 month so ya np just a lesson learned
Posted by aodat2, 04-17-2011, 11:26 AM
Not trying to be a bad person or etc, but having paid on Wednesday and today being Sunday, I don't care which company it is... if my stuff is still in PENDING, I will definitely make a HUGE fuzz about it. Even Dedicated Servers will be activated in less than 48 hours no matter if it is the 4th of July or even if it is Christmas.
Posted by FayaMan, 04-17-2011, 02:36 PM
Yes great ! My acount finaly got activated . Maybe i still stick with them for now i havent seen bad review of them yet so i let this one slide Last edited by FayaMan; 04-17-2011 at 02:43 PM.
Posted by humawebdesign, 04-17-2011, 02:47 PM
which plan you are having with them i also want to have a look
Posted by FayaMan, 04-17-2011, 03:00 PM
RES1 reseller 1. i might upgrade in the future have to try it all out first
Posted by FayaMan, 04-22-2011, 04:20 PM
Its offial the support is terrible slowwwwwwwwwwww slowww and agian slow
Posted by Faris Aziz, 04-22-2011, 08:07 PM
Have you tried calling them up?
Posted by HostXNow_Chris, 04-23-2011, 05:45 AM
Maybe due to holidays? Plenty of other providers to choose from that offer good support on holidays too.
Posted by GameDataInc, 04-25-2011, 05:12 PM
Yes our service response times have been a bit slow lately, however we have also not had any downtime issues except when we had a few servers crash about 4 months ago.. We spent thousands upgrading ALL of our servers from software raid to hardware raid, and everything has been smooth since. As for setups, everything we offer is on auto setup. So if you did not get login info it was most likely filtered into your spam folder. Domain name registration I definitely admit we are not fast or efficient at domain registrations. We offer them to satisfy members who want everything in one place... However I will tell you right now any domain registration issues are probably going to take a couple days or more for us to handle. I personally dont even buy my domains from YDGH, I buy my domains from Netfirms.com I apologize for your inconvenience, please feel free to stop by our Live Chat Support if you need help with anything. We are making many changes and expect to have our Live Support available most of the time again.
Posted by Preetam, 04-25-2011, 05:44 PM
Hah, very funny Is NetEarth One / LogicBoxes having issues? I remember they had WHMCS problems a while back... I'm not sure if it's fixed yet.
Posted by GameDataInc, 04-25-2011, 06:29 PM
I dont think so, I believe we just had to add more money to our netearth one acct, we sell a lot of domains, despite the fact we dont want to. lol

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