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Posted by RHostingMX, 01-19-2010, 02:58 AM Well sadly for us, we are going to start this post hoping not to bother Jixhost.com or Jose N., if so we really apologize, but we need to know if this process is normal or not. For all those ones who read this post and doesn't have any idea of what we are talking about, well we have a situation here with our actual hosting provider (Jixhost.com), the provider is in the middle of a migration process, but it takes almost seven days and counting, since the last friday (January, 8 2010) when the problems began untill today (January, 18 2010) when we are waiting for DNS propagation, as you imagine, we have email issues and other intermittent problems. For all those who want more information about this and other related issues, please read this posts or search for Jixhost.com at WHT: So based on the facts, we like to ask a few questions to all the WHT experts: 1. Is it normal to have a migration in this period of time? 2. What is the possible cause to take so long time to this migration? 3. As a serious hosting company, how can you prevent or deal with this kind of issues? 4. As a professional of hosting and according to the uptime/downtime of Jisxhost.com, what is your opinion? 5. About the server load, which is an optimal number? 6. How can you respond to your clients as a hosting prodiver, when your company fails and the clients totally depends on you? 7. Can you express an honest and real opinion about that? * Here we have to noted and please not take offense, but sometimes there is some kind of protection between the companies and the reality here is, there are so many affected customers. We were seriously considering to move out of Jixhost a long time ago after big discussion of the owner with Rodrigo Castillo about a long downtime and other issues too, but we took our chances with this company because the price, but the result was not good, like somebody here said: you get what you pay, we though that is not applicable to all, but today and on this case, totally apply. So today as soon as we could start to backup/recover our files and then after find a new hosting provider, we start to move our domains, with the hope to not to pass through similar situation again. We like to finish this month with this hosting provider, mostly because we need to recover the email data (account massages inbox/sent) and we want to do this smooth and quietly, there is no rush, we are already in a big garbage can, so we only have the option of clean up our self and move on, and finally we can speak free without fear to kick out our butt out of Jixhost just to expose any kind of irregular situation, also the very bad attitude the long silence and the poor support: not live support, not updated blog, not functional knowledgebase, slow Ticket response. Considering that we really need a few days to prepare this change with a new hosting provider, we are thinking in our real needs, specially what we really need is to give to our clients a few days of working peace with their sites and their email service, they are killing us gradually money speaking, as long as we stay at Jixhost.com. So we hope not to bother anyone here with this thoughts, but we need to express our self about this huge problem and how do we feel about that. We really appreciate all your information, support, advice and recomendation. Have a great day! Good luck! Rodrigo Castillo ROC@S Miguel Gonzalez RHostingMX
Posted by MyLabuan, 01-19-2010, 06:18 AM Sorry to hear that, I think this the first time I hear the server migration takes 7 days.. Normally server migration will takes the most within 24 Hours but sometimes domain propagation will takes upto 48 hours.
Posted by CrazyTech, 01-19-2010, 10:47 AM To be perfectly honest here, actual migration should really take no more than a few hours if properly managed. Domain propagation is going to be the limiting factor, but there are things that can be done to minimize the impact in a carefully planned migration. The main thing about server migrations is that they are carefully conducted and not just performed willy-nilly. Obviously there are emergency situations, but that's what planning is for. Only the host can answer that for you. We could speculate on any number of things, but I'd at least say that you have a situation where plans probably weren't the best if they even existed at all. 7 days is a very, very long time for a server migration, period. What's that old quote: "Those that fail to plan, plan to fail." As I've already run into the ground at this point, a serious company has plans in place and contingencies for when other issues arise. I've been part of many migrations and even conducted my own; it's not that hard. Most companies are competent and will ensure minimal downtime. I'll refrain from commenting on them; my general expectation is in the mid to high 99% range for uptime for any host. Totally depends on the variables. Obviously big numbers all the time aren't such a good thing. However, the proper hardware can handle more than cheap hardware can handle. A simple indicator for too high of a load is a server that consistently moves very slowly in terms of control panel usage and site load times, etc. Well that's the part that sucks - forgive the language - when this happens. As a provider, you have a responsibility to your customers just like your provider has to you. That's why it's important to select a stable provider and when something like this occurs, it may lead to you making your own migration. The thing is, just like you, your customers want uptime and stable service. I've been in your position before - though it has been quite a while. There is a point where you're forced into acting. I don't think it so much mutual protection - let's face it, hosts want your business. Assuming what you've said and what I read is true, 7 days is far too long to have migration issues. I mentioned timelines earlier, and it sounds like there is a real issue. Honestly it sounds like it's time to look for another provider. There are too many stable fish in the sea to keep waiting on things to get better. You make that call, ultimately.
Posted by EGC-Carlos, 01-19-2010, 11:29 AM As the two posts above have mentioned a server migration should not take that long, there must be something else going on. In reference to your clients just be honest with them about your current issues. I have learn that clients want to know the truth instead of given them some crazy excuse. Good Luck on your search.
Posted by JixHost, 01-19-2010, 12:08 PM rhostingmx.com was a complete disaster to follow simple directions from the very beginning, day 1 and now a server change. I have exausted myself from assisting this individual to the point where I have requested he find another host months back publically on this forum. Finally he is moving on to his 4th hosting provider. In the years I have worked with clients I have never dealt with someone so difficult, so defiant to cooperate to make things work. Thank God.. he has finally moving on after repeated suggestions to do so from us.
Posted by njoker555, 01-20-2010, 03:34 PM Average would be 3 months...no one likes to move but I've actually been in a situation years back where I switched through maybe 5 hosts in one year because they all gave me problems, either with downtimes, no support, or some other issues. I can name about 3 of them. My 5th provider was great, I was with them for 2+ years. My point is that you have to look at the bigger picture - I'm not siding with anyone, just providing a different perspective. Also as a fellow hoster, I would advise against posting emails from your clients (current or ex) on the internet for "entertainment" - would look pretty unprofessional on your end. Thought I'd get that in before you ended up doing it. With that said, hopefully OP has better luck with his new host and hopefully Jixhost moves on and looks forward to gaining more clients in the future.
Posted by RHostingMX, 01-20-2010, 04:40 PM Hello to all and specially to Jose N. and Jixhost.com My name is Rodrigo Castillo I'm from Mexico City and I'm taking the place of Miguel Gonzalez to run RHostingMX as a main contact. Well we don't really feel like we have to continue this argument with Jose N. because we made our point clear here and Jose N. just coming up here to attack and not to clear the air. So to Jose, it seems like everybody is agains him or Jixhost.com and he is the only one who is in the right to be right, so only becasue that isn't true, here we go again. Jose, if you can trace my domain history, why don't you trace any other user who complains about your service, you can do that and please forget about all those complain users are the same people or maybe me. Jose, please before attack me or anyone else who's complain about your service, think moron! (sorry about the language): Ask your self: "Is RHostingMX, my only upset customer? No, of course not!" And answer your self: "I have some other customers!, and mmmaaayyybbbeee, maybe they can be a little lliitttllee llliiittttttllleee upset about this downtime" About yourself publishing something about me, Miguel or RHostingMX, well you already cancel and delete my account and I could not get a copy of all the tickets I sent, so I don't have any evidence to refuse you if you attack me, but just remember, you could not continue with your arguments in this post when I post the true after you insult me and call me a liar: Anyway, your main roll here is to be a "SERIOUS AND PROFESSIONAL HOSTING PROVIDER", who takes care about his customers no matter who they are, if you have a service you have to deal with that, no matter if you have Dumb and Dumber as your customers, you should be there for them, that's why you call your self a 'Professional'. Unfortunately, you are not such kind of person, you are the kind of person who acts like a brawling selling woman and not as a professional. If you have customer complains, ask your self why and please dont take it personal, be a professional and always look for a solution, but please dont be or turn into part of the problem, thats your job and if you cant accept that, maybe you should consider change your business to something less stressful where you dont have to deal with people like me, an unsatisfied customer. Just remember, anything you post here as you do and in the way that you do, just confirm that, maybe should be better if you can be more careful and take care of your customers,just improving your hosting service your attitude and your self, just be a better person and do good business. And as Spok said: Live long and prosper". Have a great day to all! Rodrigo Castillo ROC@S MEXICO
Posted by JixHost, 01-20-2010, 05:11 PM Hello, I'm not attacking you or RhostingMX and I'm sorry if you feel that way. A forum is to expose everything, not only one side. Wouldn't you agree? You should not take this defensively but as an opportunity to improve on ones self. Can you please post the email your partner sent to us apologizing on your behalf and begging us to allow Rhostingmx to stay, or would you prefer I post it? Your customers are your responsability and if you do not know how to help them perhaps you may want to conder getting someone who does to assist you. Things like setting up email clients for your clients is something you should be able to handle. Although we were trying to assist you its imperitave that you follow directions from the publisher we had provided for you. Your solution is to blame your upline for your own short comings and thats not how it works. We don't blame Softlayer if a customer does not know how to set up his script. Rodrigo, I think it's time for you to grow up or wake up and be serious about your business.
Posted by RHostingMX, 01-20-2010, 08:10 PM Hello Jose, how are you? I'm Miguel Gonzalez I dont really understand the point of talk about that, but talking about that email sent from me to you, apologizing for the attitude of Rodrigo, well, what can I said? I think that was the right move to preserve our business up and running, mostly because I was afraid to lose our business and I have no regrets, there is no shame on that, so please post it if you want. But to be honest, at that time I thought Rodrigo was on a bad move and I thought he was overreacting about the downtime, even he dared to write and chat with the Softwalyer Support Department to verify the downtime at Softlayer, in that moment I thought: "What are you doing?! How far you can go?!" and he said "everything is wrong, why we believe in him if Softlayer told us there is no downtime" and I just thought "You're crazy man! You're going to send us down!", that was the real reason why I apologize to you. But now, after a week of problems, I definitely stand side by side with Rodrigo in all matters relating to the downtimes and the DNS propagation issues. We are in a learning process and maybe one day we are going to be smart and experienced as you or anyone here. I have to say, we are moving to a new hosting provider similar to you (Jixhost) and since the first day meaning yesterday, the downtime was minimal between the switch of services and I'm talking about the change/upgrade of the IPs to the nameservers, the same process did it with Jixhost the first time, fortunately we have total control over the domains and that give us good chance to move all the information really fast, even with the premature notice of the account termination, we had the chance to create and move all the backups from server to server via CPanel with Remote FTP Tranfer. Please don't misunderstand this information, but today I really can see the value and the lost of one long downtime, maybe any downtime, the DNS propagation, the DNS/NS stuff and I can understand what Rodrigo explains to me about the DNS propagation and the IP/NS/DNS issues. With the new hosting provider this process took just a few hours, maybe 2 or 3, wich is GREAT!, after that the domains start to point and access to the new hosting service, please dont misunderstand here, the domains are already working but just as an address becuase we dont restore the backups yet (html files, email/ftp accounts storage mail), but that was really amazing, how fast the new service goes up and run, the same happened when we were to UCWebhost who has his servers at ThePlanet like our new hosting provider. Anyway, all those things are already gone and all the related to Jixhost and RHosntingMX is now finished, so now we are really happy and we hope you too. So if you dont have any other inconvenient, I like to close this thoughts and this posts, hoping you want to do the same too. You or anyone else can write to me to: contacto@rhostingmx.com Thank you very much. Miguel Gonzalez RHostingMX
Posted by JixHost, 01-20-2010, 08:33 PM Hi, The time it takes for a domain to propegate is not determined by a datacenters server, Ie: Softlayer or the Planet as you are implying. I believe you had pointed your domains correctly this time, the first time around. I wish you and the new host the best of luck and will rest this case in a positive light. Thank you.
Posted by RHostingMX, 01-20-2010, 08:56 PM Thank you Jose I understand what do you say about the datacenters and just to finish, this is the second time where the settings for NSs quickly propagate, we experienced that at UCWebhost at the first attempt. Have a great day! Thank you all! Miguel Gonzalez RHostingMX
Posted by europe_boy, 01-23-2010, 08:53 AM 3 days no replay to our tickets and e-mails! WHM Host is dead! The server will be turn off on 31/January! Jose is missing...
Posted by JixHost, 01-23-2010, 09:20 AM The old server that was replaced by 2 new servers is going to be turned off the end of this month and I (Jose) certainly am not missing.
Posted by irockwebhosting, 01-23-2010, 11:06 AM Well JixHost should inform ahead of time about these issues not just terminating server w/o further notifications, please be reminded to JixHost (in my own opinion) that you are not only the person who's using the server.
Posted by JixHost, 01-23-2010, 11:10 AM Emails have been sent all month and cpanel notices were written. There is not much more we can do to communicate this.
Posted by europe_boy, 01-25-2010, 09:39 PM Jose, are you sure that your ticket system and e-mails work fine? We're waiting six days for help - please check these ticket IDs: #236970 - cpanel version #313866 - wibhost manager doesn't work #335780 - question Thanks!
Posted by JixHost, 01-26-2010, 01:11 AM It would be great if you could post those tickets here. Ticketing and emails seem to be working for everybody else. I'm curious about the large spread in ticket numbers you have. Also when I search those numbers, WHMCS comes with: Support Tickets Ticket ID Not Found. Please try again. Are you a client of ours? If so, who are you.
Posted by borgdrone7, 01-26-2010, 08:32 AM Ideal server load is 1 or less.
Posted by TheSimpleHost-Nathan, 01-26-2010, 08:56 AM Not at all. Server load depends on lots of things, including the number of cores per server. A small example: If I've got an 8 core server, a load of 8 would mean that each core is at 100%, so as long as it doesn't go over a load of 8 - there will be no processes left waiting.
Posted by borgdrone7, 01-26-2010, 09:06 AM I meant 1 or lower for one CPU. All other things load depends on are calculated into it, including I/O. So ideal load is 1 or less per 1 CPU, since if it is higher than that it means that processes wait in queue. You can read more about it here: http://en.wikipedia.org/wiki/Load_%28computing%29 Also, if you have 8 cores and your load is 8 it does not mean that each of your cores is at 100%, they could be at 10% each and waiting for I/O. As a matter of fact, often high load is due to I/O and not CPU. Last edited by borgdrone7; 01-26-2010 at 09:15 AM.
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