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Servage.net down again

Posted by Carloos, 11-08-2007, 02:30 PM
My entire account, about 30 GBytes of stored data, is unavailable again. Already for 3 hours now. Always strikes me as funny how 1) They are able to ADVERTISE on all of my domains now, for free, with some strange FAKE not found page. 2) They are able to keep servage.net and their admin pages online all the time, while my entire hosting space is down. Here's my solution: Host my account on the same server or cluster that is serving servage.net! So much for Clustered hosting. I'm out of there. This was the last time I'm tolerating their crap service. Anyone know a good replacement in the EU? I only need 30 GB storage space.

Posted by iHubNet-Matt, 11-08-2007, 02:34 PM
Sorry to hear about your bad experience. Your account might not be in the server where they are hosting their site. Normally all hosts will keep their site in a different server or even a different DC so that their customers will be able to contact them even if the server or DC goes down.

Posted by LaneHost, 11-08-2007, 02:36 PM
That is unfortunate, but as Matt said most hosts keep their main business site seperate from their customers. What is your budget and other requirements needed other then reliablity/uptime?

Posted by iHubNet-Matt, 11-08-2007, 02:43 PM
yeah, if things are not going fine for you, start looking for a new host. Do a good home work this time to avoid issues like this.

Posted by Carloos, 11-08-2007, 02:48 PM
Again, if they do keep their own site on a different server or in a different DC, I recommend them to also keep my account there, because its uptime is remarkably higher than that of customer accounts. I just hate the fact that they blatantly advertise on MY domains, on ALL of my domains and pages. I did not sign up for that. The LAST thing I would like to do is advertise for them. Just yesterday they moved my entire account from one home-location to another, and they did this without ANY warning beforehand. So at the end of the day I discover all my htaccess and scripts and several galleries and forums were broken because of it. Took me 45 minutes to fix them all. And then the idiots dare write: I have told them several times before that they should NEVER do these things without telling me (or asking) beforehand. They always reply with lies like: They never do. It's the 4th time they didn't keep their crap promise. Anyway, my budget is not that important. What is important is its location. It needs to be in the EU, preferably close to Brussels, or Amsterdam.

Posted by Carloos, 11-08-2007, 03:46 PM
OK, we're at 4 hours now. Almost 5. My guess is their 'hard work' will take at least 40 hours, like it did last time they were "currently experiencing some problems with the storage system" my account is hosted on. Seems they think my account can be used for testing purposes, 'cause it's always my account they're doing this with.

Posted by iHubNet-Matt, 11-08-2007, 03:54 PM
Thats really bad. I think you should have to notify you before they have moved you to another location. Do they have any sort of forum? May be you will be able to talk with other affected people over trhere. Any way as things are going like this, I guess it's time to think about moving.

Posted by Carloos, 11-08-2007, 04:08 PM
No, they don't have a forum. They can't handle the truth, that's why. And yes, I'm moving away now. Point is: They've also blocked access via ftp now, so I can't do anything with the data that is stored there. Have already moved 2 domains out to one of my VDSs, DNS is waiting to get updated.

Posted by iHubNet-Matt, 11-08-2007, 04:11 PM
You don't have an updated backup? If that is the case you would have to wait until the server is back. Any way, let this be a lesson to keep an updated backup with you always. You are having a reseller account with them?

Posted by Energizer Bunny, 11-08-2007, 04:13 PM
Sometimes small mistakes can make someone "Roflmao", so please be wary of what u type.... So 30 gig space, try hostgator maybe but its not in EU, they offer massive space for really low price which is unbelievable and unpractical, but so does servage but look what happened to u right. So try to go with a hosting thats offering something practical and not just look at the price only. But seriously whats ur budget cause for what you are seeking you will need atleast 50$ to 60$ for which you can just get VPS instead. cheers

Posted by iHubNet-Matt, 11-08-2007, 04:32 PM
Oops. Seems I cannot edit my post anymore. Probably you will have to go with a overselling host like HG or DH if your budget is low. But you may again lack reliability.Or as Bunny suggested you will have to look at VPS. So what is your budget?

Posted by Carloos, 11-08-2007, 04:46 PM
Where does it say anything about backups? I need access to ALL my hosting material there, this is only logical. It's my data, and I want to be able to reach it whenever I need it, like now. And I want the most recent data there is, which is from 16:00 today. And like I wrote before, I'm not interested in hosting overseas, because it adds at least 50 ms to the ping-pong, I just don't like that anymore. Also, I'm a bit in doubt about your entire economy right now, to be honest. Before you know it, all will be down and customers are the least of their worries. I'm partly moving out already, basically the php and html, which isn't the big data, to one of my VDSs. I just want the latest updated stats and such. Last edited by Carloos; 11-08-2007 at 04:54 PM.

Posted by Energizer Bunny, 11-08-2007, 05:02 PM
For that you need to contact your host not post at WHT. And Servage.net is online, so please do contact them. WHT is not associated with any hosts at all. Cheers

Posted by Carloos, 11-08-2007, 07:04 PM
Servage does not reply to questions. Either they don't understand them, or they let robots do the replying. Also, since when is WHT not about hosting? By the way, the following might be of interest to anyone considering hosting with servage: just 1 minute later: and then, not even 2 minutes later, they suddenly realize what idiots they are: Yes, that's right. This hoster not only does not know how to backup their data, it also does not know about linux filesystems and how they will always have backups on disk of the hosted data. Servage are THE BIGGEST AMATEURS I've ever seen.

Posted by Carloos, 11-08-2007, 08:46 PM
So Steffan, what are your excuses this time? Interesting how you never appear when you should. You don't reply to e-mail, or to PM on this forum. And you avoid this thread. Have you ever heard of restoring data from disk in a clustered FS? I have. It can be done quite well, in fact. But I guess you're too lazy. I think Servage is this cheap to uphold the "we don't have to REALLY care for customer's data" scheme they like and use so often. I would gladly have paid more for a package like the one they offer. If only they had qualified people working for them.. I'm now ashamed to have referred so many customers to servage. Last edited by Carloos; 11-08-2007 at 08:53 PM.

Posted by ldcdc, 11-08-2007, 08:47 PM
That series of emails has a humorous note to it. With a bit of luck, they'll find out that the data was there all along, and no moving took place. Sorry to hear about your suffering though. I hope you have your own, not terribly old, backup.

Posted by Energizer Bunny, 11-08-2007, 09:35 PM
Seriously you thought that for 30 gigs space a price of $8 - $10 per month is the right price ? Is your data worth that much only Time to move on dude you lost your data, or rather shall i say servage kicked you off their server cause you were actually using the space they allocated and their overselling was starting to bite them in the *** with you being their customers. But message to everyone, think before you go cheap with overselling hosts. Just a message issued by "smoky the bunny" "only you can prevent overselling hosting crushing legit hosting company" - Smoky the Bunny (aka me)

Posted by Carloos, 11-08-2007, 09:52 PM
That is a ridiculous notion. It means it is now allowed to lie in a signed agreement, a SLA and contract, which simply isn't allowed. I don't care, and don't *have* to care about them overselling or whatever; They sold me this product, I paid for this product, they need to deliver this product. Period. If they can't, they either HAVE to tell me, warn me (which they never did), or try and get me to pay for what I was 'overusing'. (I would have paid) In addition: I have arranged almost 7 years of referred customers on top of my own account, and given them several rather positive reviews despite their clumsy mistakes during my time with them. So whatever they would do, they have reason to be extra kind to me and allow me to use AT LEAST 30 GB of the Total Disk Space: 952221 MB that I own with servage, officially. See that? I have almost 1 terabyte storage space with servage. So, honestly, if I tend to use 30 GB of that, you think I should be sorry?! F*ck that. You *know* that ain't right. My main grief with all this is that they now claim to have 'erased' all my data stored there. While, how obvious, servage.net does not miss one bit of data, ever. Then, the day before yesterday I suddenly, out of the blue, get an email from them saying they moved my homedir. The third time they've done so for my account, by the way. And not once have they told me about it beforehand. Causing me to be angry at them, rightfully, since they promised to tell me the next time. They did not. And now, just this evening, once again, they decided to mess with my homedir, and probably let some idiot noob try something on it, and accidentally deleted all of it. Give me a freaking break! If I were them, I'd be darn sure I would save this customer's account. I have every reason to be pissed at them. All this has nothing to do with them being cheap or overselling. Extra 'funny' detail: They now tell me to re-upload my website - meaning 20 different websites, forums -installed by their installers-, galleries (idem), etc. etc. - but I can't even login using my FTP-account with them. They have totally messed up, and I don't care how they do it, they better restore my data from disk or I'll sue them. Oh, and another important issue: You tell me to have backups of the 30 GB I had stored there. Well, I have complained and complained, because I simply *couldn't* download the entire 30 GB without having to restart the download at least 200 times. I assure you, the downloads from them break, especially the large file ones. But also sometimes smaller files. They assured me they were working on that issue, they knew about it. I have the emails proving it. So no, I don't have it all backed up, and it isn't even my fault! Also, since they offer an online file manager with editor plus installers and what not, a LOT of editing was done online, on server. I had about 30 sym-links active. Try and back those up using ftp. You can't. Added to that I had several patched htaccess issues on their servers, to get all the sites to work the way they should. Most of them were edited online (by their advice, even), so they're all gone now. Or so they say. I simply don't buy this crap. Nobody ever really loses 30 GB of data in a linux clustered storage system. They're lying about that too. Last edited by Carloos; 11-08-2007 at 10:06 PM.

Posted by Energizer Bunny, 11-08-2007, 09:56 PM
Nope its not right to wipe 30 gigs of data just like that. Its not even possible unless hdd failure occurred. Unless they intended to free space on their limited storage server ( i doubt any server can hold more than 10 TB of data). Meaning only 10 customers per server, meaning like a cost of atleast 500$ alone for server, but 10 customers = 10$8 = 80 $ of income, so what you expect? And yes it has everything to do with "overselling" its plain simple.

Posted by Carloos, 11-08-2007, 10:24 PM
No it has NOTHING to do with that. Don't you read what I write? You should try. They would make the exact same stupid mistakes even if I had paid them millions for this. They would erase and move my account even if I had paid them more! Them being cheap is their way out of having to care, they don't want to be expensive, because then they suddenly can't treat their customers the way they do now. It's not the overselling that is the problem here, it isn't even oversold or overused (I've pretty much proof of that with my terabyte space there) considering my account data, I'm not using much bandwidth. I use around 20 GBytes daily, maximum. They offer 3600 GB transfer a month. My MySQL usage wasn't very high either. I use only 6 databases, and none of them are heavily used.

Posted by Energizer Bunny, 11-08-2007, 10:33 PM
[QUOTE=Carloos;4796691]No it has NOTHING to do with that. Don't you read what I write? You should try. They would make the exact same stupid mistakes even if I had paid them millions for this. They would erase and move my account even if I had paid them more!/QUOTE] Try to look at the big picture and trust me if you paid them 500$ a month for the account, i am sure they will never make such mistake, i can bet 1 million bucks on that Anyways i am out of this thread, you lost cause you choose overselling host, what more did you expect from $8 per month, you really thought you could continue using 30 gigs of space for $8 only ? Oh well, sad situation that few hosters put their clients/customers in.

Posted by Orien, 11-08-2007, 10:39 PM
You have seriously flawed logic here... because the majority of customers will never use up all their space/bandwidth or even come close to it, thus allowing the people who actually need it to use up their given resources. But of course, that varies from host to host, as some will allow you to up all your given resources while others do not. Yes, it's quite possible and I've done it. Last edited by Orien; 11-08-2007 at 10:43 PM.

Posted by Energizer Bunny, 11-08-2007, 10:46 PM
And exactly how do you know that carlos was the only guy hosting that much data and not others, imagine others also like him on the same server, what you expect when hdd space runs low ? There cannot be maintained a balance if you are overselling things are bound to break for one client or other, its just matter of your luck and you are seriously playing with your luck when you really really cheap. Not everyone will face the same situation however.

Posted by Orien, 11-08-2007, 10:48 PM
I don't; there are probably others like him, but I'm quite sure that there are plenty of customers who don't use their allocated resources that make up for any losses that are being incurred by customers like Carloos. Obviously, overselling has plenty of risks and I would never put an important website on an overselling host, but they do have their purposes and they serve them quite nicely.

Posted by Energizer Bunny, 11-08-2007, 11:01 PM
Yup they sure do help them fill their pockets, but i personally find it unethical not sure about others or yourself. Its just my personal viewpoint.

Posted by Carloos, 11-08-2007, 11:13 PM
Again, I'm barely using a fraction of what is entitled to me. Like I said before, I have referred A LOT of new customers their way. I lost count of how many, even. That makes my pay much higher than what it was at first. Hence making my usage way below what would be close to overselling.

Posted by boonchuan, 11-08-2007, 11:18 PM
I think this is more suitable in the Network Outage forum. Moved

Posted by eclouds, 11-09-2007, 12:35 AM
Very unfortunate. I do hope you get your data back. I can see you are very frustrated from it and I would be too. Best of luck to you.

Posted by ldcdc, 11-09-2007, 10:16 AM
That looks like a result of them repeatedly balancing out the storage, which is, like it or not, a side effect of their overselling practice. Now, that doesn't make overselling bad. These moves could have been planned ahead of time, notice be given, backups could have been made (even if only temporary, for internal use). That part has a lot less to do with overselling, and a lot more with proper management.

Posted by Carloos, 11-09-2007, 11:54 AM
Note that this never got resolved. I.e. there was no way for me to make backups. The idiots now let Patricia write me 'I have to reupload my content'. What a bunch of lunatics. They should never have moved my homedir in the first place, without asking me. I have loads of 'tickets' that never got resolved. Instead, what they do is: They can shove their 'kind regards'. They have ruined my life, for the coming months, no YEARS. Last edited by Carloos; 11-09-2007 at 12:02 PM.

Posted by Carloos, 11-09-2007, 02:07 PM
Another one of their strange tickets suddenly appeared about yet another proposed move I never asked for: I replied: their pretending to be idiots reply I hope people realize they should NEVER go with servage for hosting. I have never before experienced this kind of idiotic behavior online.

Posted by Carloos, 11-09-2007, 02:46 PM
https://secure.servage.net/img/menuback/custtest-1.jpg talk about lying! Uptime is about 80% at servage. And if you're lucky, it's 0% because THEY delete your data.

Posted by eclouds, 11-09-2007, 02:54 PM
I couldn't find a phone number on their site. Do they offer phone support for clients? (Maybe given in the client area).

Posted by Carloos, 11-09-2007, 05:31 PM
Well, apparently they found the time and courage to restore a backup! Hats off to servage for fixing their mistake. I don't know how old it is yet, but it doesn't seem that old, so I'm VERY glad they did, and happy about it now! The main reason for that being that it saves me a lot of time sorting out the material. I use the webspace as an organisational spot quite a lot. I have it backupped, most of it anyway, but it really takes months to adapt and perfectionize the stuff. I'm now updating my own backups of the material with what is stored there, because I don't know what happens tomorrow or next week.. If a mod is reading this, you may delete this entire thread. I don't like to be reminded of this episode, this dark cloud in IT experience.

Posted by Mr. Obvious, 11-09-2007, 05:48 PM
What you might do is ask them if they set set you up with an rsync backup to an entire other server Also, they won't delete the thread, it has useful information! They'll lock it if you ask them to though Just click the report button on one of your posts and say "Could you please lock this topic?" and they'll come in and post something clever like "Closed at the request of the OP"

Posted by unclebob, 01-18-2008, 03:46 AM
I've just registered to warn people to stay away from Servage. My experience with them has been as bad as it can be. They give me 'high load' warnings everyday because I actually use the bandwidth they so proudly advertise. As though that weren't enough, they suspend my account for 24 hours if I my site exceeds 400000 hits (which is easy to reach if your site receives somewhere about 5000 daily visits). The hits include each and every web page element that is accessed by site visitors e.g. images, favicon, database calls etc., So their claim about high bandwidth provision are all crap and lies. Not to mention they take down your site for many hours and display "404 Not Found" messages without informing you beforehand. And yeah, there are some kind of bots in their support team who give pre-made answers to your emails that don't make any sense. One word: Stay away from Setvage.

Posted by Carloos, 03-06-2008, 04:17 AM
Not just that, they advertise for themselves on that 404 page, which is ludicrous. Nobody pays for that. If they had told me that beforehand, I would never have picked servage!

Posted by lion21, 03-06-2008, 11:41 AM
**** my site is down to , servage looks to be net sever to me, i had only 5 days on servage and already suffring.

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