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Posted by albaby, 11-07-2006, 04:35 PM Am I the only one experiencing * major downtime * weird DNS issues (sites redirecting to strange domains) * a goof names Zack on support who is clueless * Thomas Tremain vanishing? * no notice of sale of company * on and on
Posted by Swelly, 11-07-2006, 10:38 PM Can't seem to find any bad reviews on them, or recent rants. Has anyone else besides Zack given you any explanation regarding your issues?
Posted by albaby, 11-07-2006, 10:40 PM This is where I saw the posts that scared me into action http://www.hostsearch.com/review/livehostnet_review.asp
Posted by Swelly, 11-07-2006, 10:44 PM Hmmm, yeah that seems bad then. You can't get ahold of anyone else there I assume right? From a review on that link: Thomas moved out from Livehost.net and support and quality of service came down quickly. A responsive and knowledgeable support is essential to me and they are not that anymore. Unless they improve quickly I will move out. I suppose that is why you can not get ahold of him.
Posted by albaby, 11-08-2006, 12:22 AM Are you with them?
Posted by ldcdc, 11-08-2006, 01:02 AM He was just quoting a review from Hostsearch. It's sad to see a host changing for the worse. If it were just those reviews, it would have been one thing, but you're seing these changes yourself. I see you posted at Hostsearch as well. Any luck using that support at cshelpdesk.net address?
Posted by albaby, 11-08-2006, 03:35 AM The Zak guy finally responded, I told him a had sites down for hours at that point, that there were weird DNS issues happnening that were redirecting some of my URl's to some strage FISHING website, that I hadnt gotten a reply to ANY email in three weeks, why we were not informed of the new management, etc, etc, and he just kept asking what was wrong. I kept telling him sites down and werird DNS issues, he kept asking for more detail telling me he had needed info. I asked him how much more info he needed besides "Site's Down" or redirect Dns issues... the idiot kept asking me for more detail before he could help. I moved the sites to another resell host of mine. Still no word from Thomas. Still no notives from Livehost about mgt changes, Thomas leaving, nothing
Posted by Swelly, 11-08-2006, 10:39 AM hmmmm, so you have moved off correct? If so, wise choice!
Posted by albaby, 11-08-2006, 12:40 PM Not yet I have 20-30 with them, on 2 accts
Posted by Swelly, 11-08-2006, 12:40 PM Move them, it shouldn't be too hard. What control panel do you have?
Posted by albaby, 11-08-2006, 01:00 PM it is? I have cPanel
Posted by Swelly, 11-08-2006, 01:03 PM Well other hosts for the most part can transfer your files for you for free if you want another cpanel hosting platform.
Posted by neil@ukwebhosting, 11-11-2006, 03:35 PM Hi all, as with you lot it was a shock to find that Thomas had left the company (pity no forum, otherwise we could have discussed it) Besides a few problems after the first week with email (and a admin/account error, that was party my fault, but a bit draconian) it hasn't being too bad, I have encountered one other person besides zack on the support, as to the support, not too bad, always responded pretty quick, within a hour usually, but there is a few quirks with there ticket system so it is best to send email rather then log in to the ticket program. (doesn't seem to let you log in unless you use the link sent by a email query) On the admin/error fault, I did feel that the support was flapping a bit, I was a bit nervous due to not having full details on what was happening, besides, it is getting sorted, just got a few problems, but ok in a few minutes, which was then a hour later. But then it seemed to be passed to Zack and the problem was then getting visably sorted, so really can't say anytthing bad about the support so far. But, as a customer of Disoft, who went through all this before, I wasn't prepared to take any risks, so I have opened up another reseller account with another company. The problem is I now have a month to go with disoft, I have a livehost reseller and I have my new reseller account. Disoft is gone in a month so no worries there. As to the future, depending how livehost now goes, I will probs keep both accounts open, its never a good idea to have all your eggs in one basket, and in case of emegencys on either reseller, then I have a quick and easy back-up that can go on-line quickly but I have loads of spare space now, so if some one wants a bit of cheap hosting just call ;-) will have to start selling cheap!! as to Thomas, as I understood he was the owner of livehost, so a email to customers would have being nice, as I understood a week before, there was a move to a new server due to a virus, but I wonder if now that was a move for other purposes, eg the sale to cheapwebhost.us who seem to be the new owners On a thomas front thou, I did recieve this which I am unsure if everyone got. ---------- Your email has been forwarded to supportcshelpdesk.net You may also submit a support ticket by visiting support.LiveHost.net I am no longer with LiveHost.net, and have left for personal growth reasons. I wish the staff of LiveHost.net well, and for the record, I will not be competing with LiveHost.net and their offerings. Instead I plan to work on PHP programming, affiliate marketing, and further study in SEO, or Search Engine optimization. ----------------------------------------- hope being of help cheers
Posted by Nechochwen, 11-27-2006, 05:44 AM I'm sorry to hear things have not been going well for you, since I've been gone. From the HostSearch reviews there has been quite a bit of unsettling. The management change took place just after resolving (or I thought it was resolved) a server exploit on several servers. This caused the new owners a higher number than normal, support tickets, that they may not have been fully ready to take on. Right after the change, several of these servers were attacked again. I do not know the means of attack, but I know my own setup of these servers was insufficient in security to stop it. These started out, like the same attacks that affected 100,000 HostGator clients in October, but the same fixes on newly formatted boxes did not keep the intruders out. Zack and the new support group were able to setup new servers, that were able to withstand the attacks. At the same time, I understand that two servers had hardware troubles. I'd heard several negative reports over the last month, but now that things are settling, I am hearing a growing amount of positive feedback again. It's possible, that by the time LiveHost.net was transferrred to the new owners, the newly secured boxes, might have already been re-infected again. I believe most of the problems you encountered, were a result of bad timing. While I am currently spreading my sites around geographically, I too still ahve several sites with LiveHost.net.
Posted by Bolarius, 11-28-2006, 02:32 PM I have to add myself to the list. Thomas has been incredible and extremely helpful when we actually were using more than we should on a shared account. Best webhost I've ever been with. I was shocked when I found out that he left, and very soon things started to go haywire. I've tried several times to get help from the ticket system, but all has been put on hold and just "disappeared" (deleted). The server went down (including when it was exploited) and than they also just deleted and disregarded my messages. Now when I asked for a refund (I paid 6 months in advance, and I'm on the second month now), they finally replied and said: "Cancelation of service; Refund hello we dont give refunds , sorry for this, why did you want to leave? " Who is this host btw, and can they refuse to refund the money? I know its not Thomas fault, but it's a little annoying being a trustful customer for several years, and suddenly get "stabbed in the back" and pay about $50 a month for a service we can't use.
Posted by Nechochwen, 11-28-2006, 02:44 PM The TOS only allows for refunds within the first 30 days of service... PM me with your details. Again, I'm no longer a part of LH, but who knows...
Posted by noddauser, 11-28-2006, 05:43 PM I gave up on LiveHost.net's non-existent customer support [since Thomas left] and moved my business elsewhere. I made numerous attempts to contact them to request they cancel my account, but could never get a response. Hence, they recently billed me for services I no longer use, and now I have filed a dispute against them with my payment service. And btw... the telephone number provided to the payment service for LiveHost.net customer service has been disconnected. (I believe that was Thomas' number) I will likely lose the dispute because I didn't cancel the recurring payment with my payment service, after having not been able to get a response from LiveHost.net. What eats me is that they don't respond to anyone, for whatever reason, but seem to have no problem with the billing. I would never consider sending business their way again.
Posted by neil@ukwebhosting, 11-28-2006, 06:33 PM While I was upset at all the hassle, I must admit I havn't really had a problem with the new support, they have always responded very quickly. What method of support are you using? The quickest method seems to be by support @ cshelpdesk - net and the response is always very prompt
Posted by Jedito, 11-28-2006, 06:34 PM Sorry to make this message personal, but can I PM you Thomas? I have a customer having problems moving their domains away from the Livehost's Enom reseller account. May you be able to help him? or is this out of your scope at this point?
Posted by Nechochwen, 11-28-2006, 07:45 PM The only automated payment methods, are PayPal, and 2Checkout. If they are not responding to your cancellation request, be sure you cancel your PayPal subscription yourself. Do not wait for them to do something that is well within your own power.
Posted by Nechochwen, 11-28-2006, 08:11 PM It is out of my ability to help much (if any) in this aspect. I'd responded to a post here to let people know I am still alive, what I had not intended was for people to start hitting me with support issues here, for a company I am no longer part of. I no longer have access to any of the accounts (nor do I want to) but if you PM me your details, and I can verify your identity, I may be able to nudge the support staff of LH to supply those EPP keys for you.
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