All my sites down on Wired Tree this and last week

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Posted by NeonRider, 02-18-2008, 04:40 PM
All my sites and mail were down for 5 hours 3 days ago. I'm not complaining, just the fact how bad luck I have lately, and today it's been down for over 3 hours now and still not up. I know they've been working on the issue as soon as I notified them and I also know that unfortunately I can't afford to have so much downtime at this time. I hope WiredTree fixes their hardware so it does not cause these problems to me anymore as I really really need to be working right now and the downtime does a good bit of damage to my business.
Posted by @Matt, 02-18-2008, 05:41 PM
Neonrider i'm sorry to hear about your recent bad luck at wiredtree but i'm sure they'll be able to get you back up shortly.
Posted by VN-Ken, 02-18-2008, 06:44 PM
Perhaps your applications or sites require more resources than what you have purchased? You should ask them the root cause of why it is happening.
Posted by WebHosting Zac, 02-18-2008, 07:03 PM
Last week the server you are on had a power supply fail in it. We swapped out the power supply immediately and brought the server back online, but the server had to disk check and then the VPSs on the server had to quotacheck, which takes time. We have hundreds of these PSUs in use and that was the first failure we have had that I am aware of; they are generally very reliable. Today, the hardware node you are on kernel panicked with an error we had not seen before and will be sending SWSoft (Virtuozzo Developers), and had to disk check again. Previous to these incidents the server was at 267 days of uptime, so these aren't normal issues and it is unfortunate that two occurrences like this would happen close together. I apologize for any inconvenience this has caused and we of course are working on getting everything back online and stabilized ASAP. Last edited by WebHosting Zac; 02-18-2008 at 07:07 PM.
Posted by NeonRider, 02-18-2008, 08:11 PM
I'm still waiting for all my sites (and all e-mail as well) to go up that been down for 7 hours now. Hard to realize that it takes 7 or more hours just to bring sites up (from a kernel panic). What would you do if you were cut off your important work and had all this time on your hands in the middle of a busy day? Yes, check with your doctor...
Posted by Scott.Mc, 02-18-2008, 08:49 PM
What do you want them to do? They have informed you of the problem are addressing it. Getting on their back does NOT!!!! help and will NOT!!!! speed it up, be lucky they are actively responding and handling it.
Posted by IGobyTerry, 02-18-2008, 09:00 PM
For a shared server, you're right, it's probably not that hard. But you're on a VPS Host Node; they're much different. I'll say this much about Wired Tree. I've never had a host that has been as good as they're. I've used probably over 15 different hosts, some where I've paid over $400 a month for a server. I pay half that at Wired Tree, and the two don't even compare.
Posted by Orien, 02-18-2008, 11:36 PM
It really looks like you're experiencing a patch of bad luck. WiredTree is one of the more reliable and reputed VPS providers here and I'm sure they're doing their best in this situation.
Posted by NeonRider, 02-19-2008, 09:44 AM
Yes, it's a pure bad luck, of course it is. WiredTree are great. My sites were brought back to life after 9 PM last night, although they (my sites) were down again for over an hour right after midnight. I'm glad my sites are up for the last 7 hours and I hope it's gonna be one smooth up-ride from now on, no more bad luck. When you're out of luck you just out of luck. I think Bush W. said that. Thanks you all for your kind comments and suggestions.
Posted by WebHosting Zac, 02-21-2008, 01:53 AM
The reason for the nighttime downtime was that we brought all of the VPSs up as soon as the server came back up without quotas enabled so we could get everyone up as soon as possible. Then after everyone was up we restarted the VPSs one by one with quotas enabled because they each needed to quotacheck which takes some time.
Posted by EuroVPS/Director, 02-23-2008, 08:19 PM
Good work. This shows that WT has a significant amount of experience in this business, I am sure 9.5/10 of the new VPS 'providers' don't even know what he means by the above. Bad luck w/PSU - these things happen
Posted by NeonRider, 03-04-2008, 04:42 PM
I'm back here to receive condolences from you all again, hopefully some hostees (not hosts) will send me condolences, if any. My sites at WiredTree went down again. They were down for brief periods of time (up to 1 hour) almost every day, but today it seems to be more serious bad luck again. As the support friend wrote: "The main hardware node's hardware and software checks out however we keep having continued issues that cause the system to go down. Due to the number of issues that we have had with this hardware node we will be moving accounts off of it to other nodes" Great. I just wish they moved us the last time I had 2 working days of downtime. The uptime record for the last month is just 94% (downtime - 16 hours). Stinky luck. I just upgraded with more memory and my monthly bill is up and today right after my credit card got charged my sites went down briefly for about 1 hour, then short after they went down for good which seems now it will be a very long downtime probably for the rest of the afternoon and the night. What makes it stink even more is that all my email is down as well. I hope someone not from hosting company sends me condolences... :-) I have some very upset customers today who were unable to place orders and they probably need some stress eraser too :-) Pure bad luck, so often. I probably have a bad karma or did something bad in my past life. Hosts, please don't comment, I'm not complaining, just need some comforting. Last edited by NeonRider; 03-04-2008 at 04:45 PM.
Posted by NeonRider, 03-04-2008, 06:09 PM
UPDATE: my sites were down for over an hour then suddenly they went up for a few minutes and then went down again. I wonder what was that that brought them up and then down again. And now been down for an hour since then. No ETA (estimated time of arrival?), not sure what kind of plans to make for this afternoon/night. That really really sucks. The more my sites go down so often the less confident actually I feel about all this. Hosts, please no comments. Thank you.
Posted by WebHosting Zac, 03-04-2008, 06:23 PM
Like we told you, we tested the hardware, checked software configurations, etc. multiple times. and everything tests fine so we're not sure what the problem is. Rather than having the server cause issues again for the clients on this server, we're moving people off onto other servers. This is the first unscheduled downtime the hardware node has since your previous post, and the server has already been back up. If you suffered downtime in between, it was localized to your VPS, likely because of memory usage. If you wanted to know why your VPS went down and up again, check my previous post in this thread explaining why. Even if you missed what I posted above, why not contact us and ask? I understand you are upset, but I don't see what you are trying to get out of posting here. What benefit are you looking for? We are here to help you 24/7 and if you have any questions, just contact us. We're the only ones who are going to be able to give you an answer - random people on WHT are not. If you have a ticket open and you aren't happy with the response, then send me a PM with your ticket ID and I'll happily look into it. I know you don't want "host" comments, but if you're going to post, expect them. Last edited by WebHosting Zac; 03-04-2008 at 06:35 PM.
Posted by NeonRider, 03-04-2008, 06:55 PM
Zac, what are we gonna do about it if the problem is unknown? Joe wrote it was a node problem, you say it's my memory problem. I purchased more memory last week. I wanna know from the professionals what can be done to prevent my sites from being down so much? Who else will respond this? I want to know where is the limit, how much money I need to spend wisely without overpaying and without underhosting or overhosting. If you don't know what the problem is then who knows? What should I do to have my sites up and away from so much downtime? I'm not a hosting specialist, all I can see is my business being ruined by downtime no matter that there is no one to blame, but there must be something to be done about it. I never had so much downtime in the past ever. The servers are not very fast either. My sites are not monsters. I understand you are here to help and I'm here to listen and to pay although I've reached my limit and over $100 for a VPS with ~800 MB to host I think that is about the top and I'm not complaining just need to be up and if you don't know what's causing the downtime or if you're not sure why don't you find out somewhere. Joe said it's the faulty node (whatever node means), so why didn't you move me to another node the 2 weeks ago when I had 20 hours of downtime? And if it's my memory then I bought more of it 25% more last week. How else can I do being cornered like that with 4 hours of downtime today? Zac, a good question, what are public forums for? Anyone? Definitely not to put you down. Ask a psychologist. Hosts no comment, I meant, OTHER hosts no comment since there seems to be too many hosts and not so many consumers. If I was to just move I'd just move without posting. It's a way to relief, spend time while being down, I suppose, instead of moving on. P.S. Thanks for bringing them up faster than expected today. Last edited by NeonRider; 03-04-2008 at 07:07 PM.
Posted by WebHosting Zac, 03-04-2008, 07:15 PM
There are two problems, one problem is with the node you are on and the other is localized to your specific VPS. The problem with the hardware node you are on started after the PSU in it died. Details about that are already in this thread. Today, the server kernel paniced again. There is no reason we can see for the problems happening. We have tested the hardware, software configurations, etc. and everything checks out. so we're not sure why there is an issue, just that there is with this hardware node so we are moving people off of it to prevent further issues (none of our other servers have this problem). The other localized problem is that your VPS has been running out of memory often. This has been going on since before the hardware node problem as well as in parallel to it. The second issue was fixed, to the best of my knowledge, when you recently added memory to your VPS. We're working on fixing the hardware node issue now as fast as humanly possible.
Posted by martymart, 03-04-2008, 07:24 PM
Neon, I am a customer of WiredTree almost a year now, services and support have been always SUPERB. Downtime for no reason is none, there were times when my usages over poked the resources so my own fault. The only major issue was a power failure last year, correct if I am wrong. I am only speculating that mine and your accounts are probably on the same node, hence we both having difficulties to our sites. But I am not too worried, I am confident with WiredTree support team, they are always on top of everything, make it a 2 mins or 2 hours job - they are basically good at them. Having said that however there will be things beyond control of anyone. Again, the power failure is a perfect example. As for now, I am relaxing and getting ready to bed with little worries about my VPS account. Surely, Zac and his team is working on it. But again that's just me, no everyone is the same boat and could afford the same comfort. Marty
Posted by bithost(NET), 03-04-2008, 08:13 PM
This is one of the problems inherent to VPSs, something that VPS providers don't like to talk about .... Yes, VPSs are cheaper. Yes, VPSs are neat-o. Yes, this particular hostnode had 267 days of uptime previous to this problem. However, when it hits the fan, users are looking at hours of downtime to recover, not minutes. And 7 hours isn't that bad .... I've seen 18 hours +. Bailey
Posted by bithost(NET), 03-04-2008, 08:21 PM
Neon, why are you on a VPS? If your sites aren't monsters, then why aren't you on a *quality* (not grossly-oversold, and well-managed) shared host? It would be cheaper, and your sites would get more hardware resources than you're getting now -- and without the drawbacks/problems inherent to VPSs that you're experiencing now. When the solution doesn't seem to fit the problem, as would appear to be the case here, judging from the tone and content of your posts, then I figure it's time to do a full reassessment. At least, that's how I've always approached things in my own life... Hope this irons out for you soon. I know this is NO fun. Bailey
Posted by bithost(NET), 03-04-2008, 08:25 PM
He's human, he's upset, and he wants to vent. Makes perfect sense to me. Bailey
Posted by NeonRider, 03-04-2008, 09:46 PM
Yes, maybe I should. What do you have to offer? Not complaining, but I just had my sites down for another hour between 7 and 8 PM. Not trying to put my current host down, just trying to explain the situation perhaps there's a better solution for me and perhaps less expensive than a VPS.
Posted by smoore, 03-06-2008, 12:39 AM
I've used quite a few different VPS providers over the years, in my experience they ALL have outages here and there, and no need to post about it unless it's excessive or they aren't doing their best to fix it. This is why I maintain two VPS's with different companies with DNS failover, one with Wiredtree. The other company has had it's share of downtime too, you just have to accept it or invest in redundancy. Of all the VPS providers I've used, Wiredtree has impressed me the most so far.

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