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Softlayer Dallas Down? [Merged]




Posted by roccol, 03-05-2008, 05:02 PM
I know my servers are down and I can not get to them or any sites I know are on their Dallas network.

Posted by Robert vd Boorn, 03-05-2008, 05:07 PM
Reply from 74.86.*.*: bytes=32 time=139ms TTL=113 Reply from 74.86.*.*: bytes=32 time=138ms TTL=113 Reply from 74.86.*.*: bytes=32 time=139ms TTL=113 Mine are up.

Posted by roccol, 03-05-2008, 05:12 PM
I am tracing from many places. Seems to be problems. 1 | host191-1 (207.151.191.1) ( 0.269/ 0.400/ 0.528) 3/3 100.0% 2 | 1wil-7206 (206.124.224.26) ( 0.737/ 0.824/ 0.938) 3/3 100.0% 3 | linkline.com.any2ix. (206.223.143.28) ( 0.868/ 1.182/ 1.561) 3/3 100.0% 4 | GigabitEthernet3-42. (208.48.236.93) ( 406.950/ 406.950/ 406.950) 1/3 33.3% 5 | ge3-3-0-10GE.scr1.LA (67.17.109.85) ( 1.239/ 1.376/ 1.513) 2/3 66.7% 6 | as1-20g.scr1.HOU1.gb (67.17.95.113) ( 33.092/ 33.490/ 34.004) 3/3 100.0% 7 | pos0-0-0-10G.cr1.DAL (67.17.95.49) ( 37.233/ 37.272/ 37.317) 3/3 100.0% 8 | TE1-1-10G.ar3.DAL2.g (67.17.67.250) ( 51.814/ 114.814/ 213.202) 3/3 100.0% 9 | te7-2.cer02.dal01.da (64.215.81.2) ( 37.966/ 39.493/ 41.369) 3/3 100.0% 10 | po3.dar02.dal01.dall (66.228.118.211) ( 40.124/ 40.993/ 42.020) 3/3 100.0% 11 | po49.slr01.dal01.sof (66.228.118.142) ( 41.419/ 42.694/ 43.688) 3/3 100.0% 12 | * * ( -1.000/ -1.000/ -1.000) 0/3 0.0% 13 | * * ( -1.000/ -1.000/ -1.000) 0/3 0.0% 14 | * * ( -1.000/ ________________________________________________________________ traceroute to 69.137.29.45 (69.137.29.45), 30 hops max, 40 byte packets 3 rtr-border1-p2p-core1.slac.stanford.edu (134.79.252.133) 0.648 ms 4 192.68.191.245 (192.68.191.245) 0.480 ms 5 sunnsdn2-slacmr1.es.net (134.55.217.2) 0.669 ms 6 sunncr1-sunnsdn1.es.net (134.55.209.98) 0.921 ms 7 denvcr1-sunncr1.es.net (134.55.220.49) 51.605 ms 8 chiccr1-denvcr1.es.net (134.55.209.46) 51.348 ms 9 aofacr1-chicsdn1.es.net (134.55.218.94) 78.395 ms 10 washcr1-aofacr1.es.net (134.55.218.77) 83.421 ms 11 eqxashrt1-ge-washcr1.es.net (134.55.209.106) 84.189 ms 12 192.205.34.89 (192.205.34.89) 84.162 ms 13 12.123.8.174 (12.123.8.174) 90.414 ms 14 12.122.16.125 (12.122.16.125) 90.218 ms 15 12.122.3.37 (12.122.3.37) 90.171 ms 16 12.122.16.198 (12.122.16.198) 91.219 ms 17 12.123.3.13 (12.123.3.13) 90.069 ms 18 be-80-crs01.plainfield.nj.panjde.comcast.net (68.86.208.5) 87.409 ms 19 po-80-ar01.verona.nj.panjde.comcast.net (68.86.208.6) 91.381 ms 20 te-1-1-ur01.verona.nj.panjde.comcast.net (68.86.209.178) 87.990 ms 21 * 22 * 23 * 24 * 25 * ________________________________________________________ traceroute to softlayer.com (66.228.118.53), 30 hops max, 40 byte packets 1 216-19-223-119.getnet.net (216.19.223.119) 0.062 ms 0.009 ms 0.008 ms 2 phnx-gsr0.getnet.net (216.19.201.241) 0.988 ms 0.968 ms 0.953 ms 3 phnxaz1wce2-se2-1.wcg.net (65.77.92.41) 121.608 ms 121.593 ms 121.702 ms 4 anhmca1wcx2-pos14-2.wcg.net (64.200.240.21) 131.306 ms 131.414 ms 131.399 ms 5 anhmca1wcx3-pos6-0-oc192.wcg.net (64.200.140.158) 131.260 ms 131.369 ms 131.478 ms 6 64.200.249.122 (64.200.249.122) 277.242 ms 276.248 ms 276.231 ms 7 64.200.249.142 (64.200.249.142) 139.306 ms 140.739 ms 140.717 ms 8 te-3-3-71.car4.SanJose1.Level3.net (4.68.110.29) 140.703 ms 159.353 ms 159.336 ms 9 vlan69.csw1.SanJose1.Level3.net (4.68.18.62) 166.170 ms 174.347 ms 174.330 ms 10 ae-63-63.ebr3.SanJose1.Level3.net (4.69.134.225) 165.221 ms 165.079 ms 165.191 ms 11 ae-2.ebr3.LosAngeles1.Level3.net (4.69.132.10) 174.670 ms 188.221 ms 185.711 ms 12 ae-73-73.csw2.LosAngeles1.Level3.net (4.69.137.38) 178.823 ms ae-83-83.csw3.LosAngeles1.Level3.net (4.69.137.42) 185.671 ms ae-93-93.csw4.LosAngeles1.Level3.net (4.69.137.46) 179.216 ms 13 ae-62-62.ebr2.LosAngeles1.Level3.net (4.69.137.17) 179.574 ms ae-72-72.ebr2.LosAngeles1.Level3.net (4.69.137.21) 179.593 ms ae-82-82.ebr2.LosAngeles1.Level3.net (4.69.137.25) 179.586 ms 14 * * * 15 ae-63-63.csw1.Dallas1.Level3.net (4.69.136.154) 193.442 ms * ae-73-73.csw2.Dallas1.Level3.net (4.69.136.158) 196.786 ms 16 ae-1-69.edge3.Dallas1.Level3.net (4.68.19.8) 192.900 ms ae-4-99.edge3.Dallas1.Level3.net (4.68.19.200) 257.344 ms ae-2-79.edge3.Dallas1.Level3.net (4.68.19.72) 192.873 ms 17 te7-2.cer01.dal01.dallas-border.com (4.71.198.18) 192.982 ms 192.845 ms 192.832 ms 18 po1.dar01.dal01.dallas-datacenter.com (66.228.118.201) 249.155 ms 249.266 ms 247.299 ms 19 po48.slr01.dal01.softlayer.com (66.228.118.134) 192.942 ms 200.945 ms 200.926 ms 20 * * *

Posted by epic1231, 03-05-2008, 05:18 PM
ya I'm down also - Servers are located in Dallas Datacenter

Posted by sirius, 03-05-2008, 05:25 PM
* Moved to Outages.... Sirius

Posted by HD Fanatic, 03-05-2008, 05:25 PM
Everything fine here.

Posted by roccol, 03-05-2008, 05:28 PM
C:\Users\Admin>tracert softlayer.com Tracing route to softlayer.com [66.228.118.53] over a maximum of 30 hops: 1 <1 ms 1 ms <1 ms 192.168.10.1 2 * * * Request timed out. 3 9 ms 10 ms 10 ms ge-2-5-ur01.verona.nj.panjde.comcast.net [68.86.157.81] 4 8 ms 8 ms 10 ms te-2-1-ar01.verona.nj.panjde.comcast.net [68.86.209.177] 5 10 ms 11 ms 12 ms pos-0-6-0-0-crs01.plainfield.nj.panjde.comcast.net [68.86.90.30] 6 13 ms 13 ms 13 ms COMCAST-IP.edge1.NewYork2.Level3.net [4.71.186.6] 7 14 ms 10 ms 9 ms xe-11-3-0.edge1.NewYork2.Level3.net [4.71.186.5] 8 10 ms 14 ms 17 ms vlan79.csw2.NewYork1.Level3.net [4.68.16.126] 9 14 ms 13 ms 21 ms ae-74-74.ebr4.NewYork1.Level3.net [4.69.134.117] 10 20 ms 21 ms 19 ms ae-3.ebr4.Washington1.Level3.net [4.69.132.93] 11 17 ms 19 ms 18 ms ae-94-94.csw4.Washington1.Level3.net [4.69.134.190] 12 21 ms 18 ms 21 ms ae-91-91.ebr1.Washington1.Level3.net [4.69.134.141] 13 * * * Request timed out. 14 * * * Request timed out. 15 58 ms 53 ms * ae-93-93.csw4.Dallas1.Level3.net [4.69.136.166] 16 55 ms 51 ms 63 ms ae-4-99.edge3.Dallas1.Level3.net [4.68.19.200] 17 52 ms 51 ms 52 ms te7-2.cer01.dal01.dallas-border.com [4.71.198.18] 18 56 ms 57 ms 56 ms po1.dar02.dal01.dallas-datacenter.com [66.228.118.203] 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

Posted by HD Fanatic, 03-05-2008, 05:36 PM
Seems like a problem with your server.

Posted by roccol, 03-05-2008, 05:39 PM
How exactly is that? I'm not tracing my server. I'm tracing softlayer. Have you looked at the traces I posted?

Posted by Sam Robertson, 03-05-2008, 05:40 PM
Loads fine for me..

Posted by roccol, 03-05-2008, 05:47 PM
Have any of you who have access actually tested from other regions? From Cogent: trace softlayer.com Translating "softlayer.com"...domain server (66.28.0.45) [OK] Type escape sequence to abort. Tracing the route to softlayer.com (66.228.118.53) 1 fa0-8.na01.b005944-0.dca01.atlas.cogentco.com (66.250.56.189) 4 msec 4 msec 0 msec 2 gi6-0.3807.core02.dca01.atlas.cogentco.com (66.28.6.189) 64 msec 4 msec 204 msec 3 te3-1.mpd01.dca01.atlas.cogentco.com (154.54.5.50) 4 msec 0 msec 4 msec 4 te8-3.mpd01.dca02.atlas.cogentco.com (154.54.6.198) 4 msec 4 msec te8-1.mpd01.dca02.atlas.cogentco.com (154.54.1.70) 4 msec 5 vl3497.mpd01.iad01.atlas.cogentco.com (154.54.5.66) 4 msec vl3496.mpd01.iad01.atlas.cogentco.com (154.54.5.46) 4 msec 4 msec 6 ber1-ge-8-6.virginiaequinix.savvis.net (208.173.10.181) 4 msec ber1-ge-8-10.virginiaequinix.savvis.net (208.173.52.105) 4 msec ber1-ge-8-6.virginiaequinix.savvis.net (208.173.10.181) 0 msec 7 cr1-tengig0-7-2-0.washington.savvis.net (204.70.197.242) 4 msec 8 msec 8 msec 8 cr1-tengig0-7-5-0.Dallas.savvis.net (204.70.200.170) 388 msec 196 msec 40 msec 9 pr2-ge-4-0-0.DallasEquinix.savvis.net (204.70.200.169) 36 msec 36 msec 36 msec 10 te1-1.cer02.dal01.dallas-datacenter.com (208.175.175.10) 36 msec 36 msec 36 msec 11 po2.dar02.dal01.dallas-datacenter.com (66.228.118.207) 36 msec 36 msec 36 msec 12 po49.slr01.dal01.softlayer.com (66.228.118.142) 36 msec 36 msec 40 msec 13 * * * 14 * * * 15 _______________________________________________________ trace softlayer.com Translating "softlayer.com"...domain server (66.28.0.45) [OK] Type escape sequence to abort. Tracing the route to softlayer.com (66.228.118.53) 1 vl3.mpd01.ams03.atlas.cogentco.com (130.117.16.125) 16 msec 4 msec 200 msec 2 verio.ams03.atlas.cogentco.com (130.117.14.26) 4 msec 4 msec verio.ams03.atlas.cogentco.com (130.117.14.22) 0 msec 3 as-0.r20.asbnva01.us.bb.gin.ntt.net (129.250.5.46) 104 msec 108 msec 104 msec 4 p64-1-0-0.r20.atlnga04.us.bb.gin.ntt.net (129.250.3.19) 108 msec 128 msec 108 msec 5 p64-1-3-0.r21.dllstx09.us.bb.gin.ntt.net (129.250.5.26) 128 msec 132 msec 128 msec 6 po-3.r03.dllstx09.us.bb.gin.ntt.net (129.250.4.182) 176 msec 284 msec 216 msec 7 te1-1.cer01.dal01.dallas-datacenter.com (157.238.228.10) 132 msec 132 msec 132 msec 8 po1.dar02.dal01.dallas-datacenter.com (66.228.118.203) 132 msec 132 msec 132 msec 9 po49.slr01.dal01.softlayer.com (66.228.118.142) 132 msec 132 msec 132 msec 10 * * *

Posted by roccol, 03-05-2008, 05:55 PM
I finally got through. Routing is still bad in areas I'm testing but going through.

Posted by HD Fanatic, 03-05-2008, 05:55 PM
Sorry, missed the domain part of your traceroute. Well, only Seattle seems to have a problem according to Hyperspin. http://www.hyperspin.com/quicktest.p...=100362&r=5927

Posted by roccol, 03-05-2008, 06:03 PM
I have Hyperspin too Not reporting errors. SL was not aware of any problems when I called.

Posted by realvaluehosting, 03-06-2008, 12:15 AM
Can anybody access http://manage.softlayer.com ? Our dedicated servers are down at SoftLayer and I cannot even access their server management portal i.e. http://manage.softlayer.com

Posted by Rageki-John, 03-06-2008, 12:19 AM
When I try to access that link I get the following An error was experienced when attempting to process your request, please try again. Maybe they are having some maintenance?

Posted by Alex, 03-06-2008, 12:19 AM
* Moved to Outages and merged. The portal seems to be having problems, but both my boxes in Dallas are up. Alex

Posted by hermetek, 03-06-2008, 12:20 AM
Same error here.



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