resellerzoom down

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Posted by Hcompany, 03-02-2008, 11:12 AM
resellerzoom is down ... anyone noticed it ? how do i contact them ?
Posted by Sam Robertson, 03-02-2008, 11:45 AM
They are loading fine for me.
Posted by Arcdigital, 03-02-2008, 09:24 PM
Works fine for me too (Their site, and a site hosted on a reseller acct.) Maybe it's just the resellerzoom server you are on? I was doing some work for someone on a resellerzoom server when it almost died on me due to load. Maybe heavy load on your server is the issue?
Posted by DearmanTech, 03-03-2008, 12:19 PM
I have an advanced plan on clinton...are you by chance on clinton? I have had serious problems in the last week... 2 Days for raid re-sync? ... apache/mysql problems...I have placed many tickets ... now I get "Clinton is up and doing great"...and it is (finally)... however I have not been able to admin my sites for 4 days due to original problems, re-sync and now router/switch problems with their upstream provider... This is an example tracert I have been getting for over 24 hours... Anyone working for AtlantaNap or gnax.net want to check this out for me? I cant get RZ to do it.... later ... I am forced to do something drastic soon...
Posted by DearmanTech, 03-03-2008, 01:01 PM
Couldnt find an edit button to add: I have had very very few problems with ResellerZoom until the last couple of months...on/off apache probs, server loads high, tmp files crammed full etc... I really really like ResellerZoom and want them to help me resolve whatever issues I have so I can remain with them...but this has gotten very drawn out....I am not bashing them, but someone over there needs to step up! I cannot get any direct answers to the problem...only "Clinton is Up, looks like a router problem w/ gnax..." Step up quick RZ! Please
Posted by DearmanTech, 03-03-2008, 08:50 PM
GUESS WHAT... I got a REAL answer...and it took guts to give it to me...I appreciate honesty, esp after several days of NO way to get to my websites on an ADVANCED reseller plan.... From Tech Support at RZ: Wow... All I can say is wow....thats it. Even though I appreciate the honesty, I cannot understand: (1) the Duration that this problem existed (2) the simplicity of the problem (3) the reasons behind it (None stated) (4) Why support for an advanced reseller was so short,no more than "try a traceroute " and "Clinton is Up" ...we established those were NOT the issues long before today... I have enjoyed the last year + with Resellerzoom...however, I have decided that it is time to find another host(s)...I won't put all of my eggs in one basket again either. Whomever may read this that gives a dern about ResellerZoom ... I and many others have sent many a customer your way by word-of-mouth...do something to bring your support standards back to an acceptable level. I may not represent much of an income to your company, ...but I think I can speak for everyone when I say: Do something DRASTIC and do it now...whatever it takes...more employees, or employees that actually care (or understand) what your resellers are telling them. NO one was rude or short with me during this past 5 days...but no one even LOOKED further than "Clinton is Up"...., even after me literally PLEADING on this forum and emails... I am getting my files and dragging up. So long RZ...shape up and I may be back one day. ...Bye all at RZ... have fun ...life is too short to stay mad at anyone...gone to get a dedicated this time... Jay Thought I would post this over here as well...may help someone else.

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