Portal Home > Knowledgebase > Articles Database > Hostgator problem - can't send emails to hotmail accounts - anyone had this before?
Hostgator problem - can't send emails to hotmail accounts - anyone had this before?
| Posted by purbeast, 03-17-2006, 04:58 PM |
| I cannot send from my hostgator account to hotmail or msn accounts. They were quick w/ticket responses when I thought it was just my email, but once I narrowed it down to the hotmail and msn domains, they are kinda slow to get back to me. They told me they think its a routing problem between bugatti and hotmail but I would like to have an update so I can know when I can get my site up.
I don't want to launch it knowing that some huge email domains don't work yet.
Anyone else had this problem?
EDIT:
also, I can RECEIVE emails just fine from hotmail and msn accounts, I just cannot send them TO those accounts.
|
| Posted by okihost, 03-17-2006, 05:20 PM |
| What is the error message? Possibly the server mail IP is blocked for spamming or some other type of abuse?
|
| Posted by purbeast, 03-17-2006, 06:04 PM |
| This is the error that I am receiving after like a few hours of no response from either end ....
-----------------------------
Date: 3/17/2006 04:23:16 -0600
From: Mail Delivery System
To: andrew at thebeltwayhost dot com
Subject: Mail delivery failed: returning message to sender All headers
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
purbeast0 at hotmail dot com
unrouteable mail domain "hotmail.com"
------ This is a copy of the message, including all the headers. ------
Return-path:
Received: from localhost ([127.0.0.1]:36994 helo={www dot thebeltwayhost dot com})
by bugatti.websitewelcome.com with smtp (Exim 4.52)
id 1FK2b8-0006yG-OU
for purbeast0@hotmail.com; Thu, 16 Mar 2006 18:13:42 -0600
Subject: [9] Your Hosting Order for beltwayhost.com is Active
From: Beltway Host
To: Michael Gossett
X-Sender:
Errors-To:
X-Mailer: PHP/4.4.1
X-mimeole: Produced By Microsoft MimeOLE V5.00.2615.200
X-Priority: 3
Date: Thu, 16 Mar 2006 18:13:42 -0600
X-MSMail-Priority: Normal
Content-Type: text/plain
Charset: en-iso-8859-1
Hello,
..................
And that is the error I get, but I cut out the rest of the actual email content.
|
| Posted by okihost, 03-17-2006, 06:16 PM |
| Sounds like a DNS issue on HG's end, I would open a ticket and wait for them to fix it should be a easy fix.
Have you checked your sites to make sure they are all loading and named is not down?
|
| Posted by purbeast, 03-17-2006, 06:22 PM |
| I have an open ticket with them, and the last response I got was at 12:30pm EST today. THey said it was a routing issue between bugatti and hotmail and they would let me know whats going on. I was hoping to get an update atleast after I responded to it telling them I want to know whats going on.
I just have 1 reseller site right now, and 1 test account I "sold" to myself. they are both working perfectly, however the account creation and DNS emails were never received on my end because i created with a hotmail account. That is what made me realize something was not working correctly w/the email.
I just want this fixed asap because my website is done %99 but I can't put it online w/this problem being known to me
|
| Posted by icurnet, 03-17-2006, 06:55 PM |
| Good thing you caught this before implementation. I had a reseller act w/HG and found them to be really helpful and knowledgeable. I never made an attempt to resell so I cancelled.
|
| Posted by purbeast, 03-17-2006, 06:58 PM |
| Yah well my whole site is actually already implemented and up and running, I Just haven't linked it to the domain just yet. But yes it's a good thing I caught this before I had it opened to the public, thats for sure
|
| Posted by Cirtex, 03-18-2006, 12:21 AM |
| I'd say go through few weeks of testing before opening to public or even hosting a friend or two for free to test things out and if you need help I'm sure giving them a call will solve things faster than contacting them via helpdesk, good luck.
|
| Posted by Prince Zordar, 04-23-2006, 02:28 PM |
| I've seen this happen before. I was told that it is due to going over a threshold of x number of messages per hour to the same domain, but it's happened on single messages so I don't think that's it. More likely they are tweaking Exim again and one of the config files got messed up.
|
| Posted by BrentOfHG, 04-23-2006, 04:06 PM |
| I was able to look up the ticket and see it was resolved days ago when he opened this thread. I believe it was from hotmail blocking the server or domain temporary.
|
Add to Favourites 
Print this Article
Also Read
