Servage.net down? [merged x7]

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Posted by DVSoftware, 06-22-2006, 07:30 AM
My and their site has been down for 2 hours, and still down. Anyone knows what's happening?
Posted by CammyUK, 06-22-2006, 07:40 AM
Yes i believe it is down, all my websites, email accounts etc. are down as well. I am unsure how long then have been down but its very strange considering all the servers are clustered. Quick Test Result Status Traceroute Dallas, Texas, USAunknown host www.servage.net do tracerouteAtlanta, Georgia, USAunknown host www.servage.net do tracerouteIrvine, California, USAunknown host www.servage.net do tracerouteClifton, New Jersey, USAunknown host www.servage.net do tracerouteChicago, Illinois, USAunknown host www.servage.net do tracerouteAshburn, Virginia, USAunknown host www.servage.net do tracerouteLondon, UKunknown host www.servage.net do tracerouteAmsterdam, Netherlandsunknown host www.servage.net do tracerouteSingaporeunknown host www.servage.net do tracerouteBrisbane, Queensland, Australiaconnection timeout do tracerouteHamilton, Ontario, Canadaunknown host www.servage.net do tracerouteTest completed! I will try calling them shortly and let you know whats going on (if i can find out).
Posted by DVSoftware, 06-22-2006, 07:44 AM
thanks, i'm monitoring my site with siteuptime and i got this report 2 hours ago: This is an automated message from SiteUptime. Alert Type: Site Not Available Result: Failed Time: June 22, 2006 02:39:56 PST HostName/URL: doesn't matter Monitor Name: xxx Service: http
Posted by fxtrader777, 06-22-2006, 07:46 AM
What is going on? Can anyone explain what happened to servage.net? Are they bankrupt or what happened? I will lost what I have uploaded to their servers please inform me
Posted by websitedown, 06-22-2006, 07:47 AM
Hi I am currently hosting my website through servage but got up this morning to discover I cannot get into the website and my website is also down. This is inconvienient as I am unable to check email accounts and am unable to contact servage in any way. I had a lot of important business to attend to today and have checked my email account that isnt specifically connected to servage but servage do have this email address and I have had no correspondance with them whatsoever! Can anyone help with a contact number and also does anyone know if servage main server is down? Any information that anyone can provide me with would be greatly appreciated. Thanks Marie Last edited by websitedown; 06-22-2006 at 07:48 AM. Reason: spelling error
Posted by fxtrader777, 06-22-2006, 07:54 AM
Hello Marie I am using their service too I doubt there is something more serious than temporary downtime I have sent them an e-mail but have not got response yet I do not know what to do. If their server is dead I will lose money There is my forum and my clients will make me refund what's going on can anyone tell us thanks
Posted by phpgeek_dk, 06-22-2006, 07:57 AM
well - they have been down for at least 2½ hour now... i saw the first discussions about the down time for 2½ hour ago (in another forum).
Posted by fxtrader777, 06-22-2006, 07:59 AM
can you give us a link thanks
Posted by anon-e-mouse, 06-22-2006, 08:04 AM
Threads merged.
Posted by phpgeek_dk, 06-22-2006, 08:07 AM
its a danish forum - so im not sure you understand the discussion anyway
Posted by fxtrader777, 06-22-2006, 08:09 AM
What can we do now? It is very strange downtime Once when it happened I got an e-mail with apologies so it is strange today are they down forever? anyone can call them? Because e-mails are not replied
Posted by CammyUK, 06-22-2006, 08:16 AM
Just tried calling, there line seams to be dead :/
Posted by websitedown, 06-22-2006, 08:18 AM
Seems everyone is in the same boat then. If I here anything else I will post on here and make sure I let you all know. Thanks for the response and hopefully all our sites will be back up at some point soon. Thanks Marie
Posted by fxtrader777, 06-22-2006, 08:18 AM
can you give me a telephone number? I will try too thanks
Posted by oblong_eater, 06-22-2006, 08:20 AM
What happened to that thread about servage? I would also like to know what the hell is going on with them.
Posted by fxtrader777, 06-22-2006, 08:21 AM
By the way, Are they trusted company? Financially stable? How many times have you experienced such things with them?
Posted by DVSoftware, 06-22-2006, 08:29 AM
if i remember correctly they are in businees since 1998.
Posted by phpgeek_dk, 06-22-2006, 08:32 AM
Since 1998? Well thats wierd.. Domain Name: SERVAGE.NET Registrar: TUCOWS INC. Whois Server: whois.opensrs.net Referral URL: http://domainhelp.tucows.com Name Server: NS2.SERVAGE.NET Name Server: NS1.SERVAGE.NET Name Server: NS3.SERVAGE.NET Name Server: NS4.SERVAGE.NET Status: REGISTRAR-LOCK EPP Status: clientDeleteProhibited EPP Status: clientUpdateProhibited EPP Status: clientTransferProhibited Updated Date: 08-Jun-2006 Creation Date: 08-Jul-2001 Expiration Date: 08-Jul-2007
Posted by DVSoftware, 06-22-2006, 08:33 AM
they changed thair name and domain from google cache: Servage was formally founded in 1998 under a different name. However as our company developed we realized the need for a recognizable and meaningful corporate name. The name Servage resulted from the words: “Serve” and “Age”, that when combined (almost) spell our proud name. We believe that our name describes our company well as it is our goal to serve our customers while always keeping our systems up-to-date with the most modern hard- and software.
Posted by phpgeek_dk, 06-22-2006, 08:35 AM
oh okay i just wondered
Posted by CammyUK, 06-22-2006, 08:36 AM
Domain name: SERVAGE.NET Administrative Contact: Fallesen, Steffan ***@servage.com Im Grund 9 Flensburg, 24939 DE +39.(0461)16098358 Fax: +39.(0461)16098359
Posted by fxtrader777, 06-22-2006, 08:38 AM
anyone has got telephone number of servage?
Posted by DVSoftware, 06-22-2006, 08:38 AM
read one post before yours
Posted by Macpire, 06-22-2006, 08:45 AM
I don't know about which thread are you talking about, but Servage is down for the last 3 hours =(... I hope it's not an hoax! :-O have a nice day, Macpire
Posted by phpgeek_dk, 06-22-2006, 08:48 AM
One thing i dont like about it... why don't they tell the old name? I would find it very interesting to find out what the did then - and why they changed name Not that it matters in this case - just wonder why the dont tell what name "the different name" was?
Posted by phpgeek_dk, 06-22-2006, 08:53 AM
Take a look in the right forum: http://www.webhostingtalk.com/showthread.php?t=524730
Posted by cocaman, 06-22-2006, 08:59 AM
any news? I still can't access any service
Posted by Macpire, 06-22-2006, 09:05 AM
Same here.... can't wait anymore
Posted by stevend, 06-22-2006, 09:06 AM
Nope!! still it is down. Not able to ping at all... :-(
Posted by Boot321, 06-22-2006, 09:06 AM
Hi, Servage.net is now more as 4 hours down. All connects to them stopped by Versatel Germany. If somebody have more Information please write.#
Posted by fxtrader777, 06-22-2006, 09:09 AM
hmm, I am dissapointed I cound not contact is phone provided above correct? anyone did call them?
Posted by cocaman, 06-22-2006, 09:09 AM
hmm the phone number in their servage.net whois is wrong. They use an Italian pre-dial. and calling to Germany just gives me a "occupied" all the time...
Posted by oblong_eater, 06-22-2006, 09:10 AM
thanks. ............
Posted by DVSoftware, 06-22-2006, 09:11 AM
well... this is the first time i have problems with servage, and i am hosted for about a year with them...
Posted by DVSoftware, 06-22-2006, 09:16 AM
Administrative Contact: Fallesen, Steffan http://img.domaintools.com/email.pgi...5b79b46ef05a8f Oestergade 22 Vejen, 6600 DK +45 75367921 Fax: +45 75366924 this is different number than that posted before
Posted by CammyUK, 06-22-2006, 09:16 AM
Same with me, i have been with them for a long time, the only reason was because they offered a clustered solution in a zero downtime enviroment - well, its zero uptime now. I think its time to move on
Posted by cocaman, 06-22-2006, 09:16 AM
strange i let it rang around 50 times and nobody picked up...
Posted by marwa45, 06-22-2006, 09:20 AM
please help if you cant connect to servage.net als me
Posted by DVSoftware, 06-22-2006, 09:20 AM
this is not problem with cluster, but with network connection
Posted by fxtrader777, 06-22-2006, 09:25 AM
what do you think will be everything OK? I am worrying about losing data on the FTP it is very valuable for me So you think it is network problem? technical stuff?
Posted by JayNL, 06-22-2006, 09:26 AM
what are you saying? Servage always replied superfast on my tickets when I was a client there....?
Posted by bigmo, 06-22-2006, 09:26 AM
Hi People, I've just registered and unfortunately my first post has to be aout this issue. Servage has really let me down... I've only been with them for 3 days and now this. The annoying thing is that they have not tried posting on this forum to advise their customers. It seems they have no problem posting here to sign up people but to busy to post to update.
Posted by cocaman, 06-22-2006, 09:27 AM
I just sent an email to versatel, which seems to by Servage's hoster/datacenter owner. Maybe the know more... will report back here
Posted by DVSoftware, 06-22-2006, 09:30 AM
it's too early to say that everything is lost, i've never had problems like this. i hope it's temporary issue edit: Versatel is just one of their main bandwidth provider. afaik servage has it's own datacenter. maybe i'm wrong
Posted by Boot321, 06-22-2006, 09:32 AM
The Number in Denmark will not help.There is only some technical.The office is in Flensburg/Germany but no one phone number is registered in Germany. The connections fall down by Versatel (Test with Visual Route). What do you think can it be that Versatel have some Information.
Posted by fxtrader777, 06-22-2006, 09:32 AM
Thanks coca, Please provide us with results as soon as possible thanks
Posted by surrealer, 06-22-2006, 09:36 AM
Refer to this thread: http://www.webhostingtalk.com/showthread.php?t=524730
Posted by rorobobo, 06-22-2006, 09:36 AM
My account on servage is down since few hours. Servage is down since few hours... servage.net is down...
Posted by Boot321, 06-22-2006, 09:42 AM
Some Phone Numbers of Versatel. Versatel West-Deutschland GmbH 44143 Dortmund +49 231 3990 Versatel West-Deutschland GmbH 44577 Castrop-Rauxel +49 2305 971805 Versatel West-Deutschland GmbH 59889 Eslohe +49 2973 97050
Posted by sarkar1985, 06-22-2006, 09:42 AM
hi ppl.. anybody here on servage.net and got info of today's downtime. Kindly please reply..
Posted by yosmil, 06-22-2006, 09:43 AM
Well ... I've been with Servage for almost a year .... this is NOT the first time and especially in the Netherlands there have been too many problems .... Their sales strategy is very agressive, whereas the reliability of the Servage network is WAY too low! (94.8% uptime, 404 errors, slow connections etc.) Despite their decent support, I have my sincere doubts about Servage, and I will transfer my domains to a new host a.s.a.p. I'm sorry for all new Servage customers.
Posted by anon-e-mouse, 06-22-2006, 09:45 AM
Merged again. Is search broken?
Posted by Boot321, 06-22-2006, 09:46 AM
Here is another Number and I think this is the right one because Servage is loacted in Flensburg/North Germany. Versatel Nord-Deutschland GmbH 24937 Flensburg +49 461 909000 I´m stay at the moment in Ukraine so it is not so easy for me to connect Versatel. If somebody like to tray will be very great.
Posted by bigmo, 06-22-2006, 09:50 AM
It's all back up Servage.net and my wesites
Posted by chandro, 06-22-2006, 09:52 AM
my host has been down for over 4 hours!!! who else have this problem???
Posted by pekas, 06-22-2006, 09:52 AM
it`s up already p.s. been down ~4-5 hours
Posted by Boot321, 06-22-2006, 09:52 AM
Yes its right it work all.It will be very interesting what Servage have now to say about this
Posted by bigmo, 06-22-2006, 09:53 AM
"Our carrier is currently experiencing a fiber problem. A fiber has been cut. The fiber is redundant but for unknown reasons the second fiber did not take over. The carrier is working to resolve the issue. This is very serious issue affecting many customers." That's the announcement on their Control Panel. It would'v been better for them to send us thi info by email
Posted by cocaman, 06-22-2006, 09:53 AM
Carrier Fiber Problem Our carrier is currently experiencing a fiber problem. A fiber has been cut. The fiber is redundant but for unknown reasons the second fiber did not take over. The carrier is working to resolve the issue. This is very serious issue affecting many customers.
Posted by phpgeek_dk, 06-22-2006, 09:54 AM
please use the existing thread - or use the search function... the thread is located here: http://www.webhostingtalk.com/showthread.php?t=524730
Posted by rorobobo, 06-22-2006, 09:54 AM
By me too, i am happy ! I hope that the team Servage explain what was the problem !
Posted by fxtrader777, 06-22-2006, 09:54 AM
Congratulations problem is solved )))))))))))))))))))))))))
Posted by cocaman, 06-22-2006, 09:55 AM
Maybe the could not. But at least pick up the phone
Posted by phpgeek_dk, 06-22-2006, 09:55 AM
Servage is up again! at least here (from Denmark) fyi
Posted by Boot321, 06-22-2006, 10:00 AM
Hey, all together. I think the most here are clients of Servage like me. What do you think if we all make some pressure to them that they give all clients a working phone number that we have a chance to inform us.
Posted by DVSoftware, 06-22-2006, 10:04 AM
they were probably busy fixing the problems and not answering phone
Posted by Boot321, 06-22-2006, 10:08 AM
All Phone number what you find over Whois or other sources are not real work. Normal they must provide a working number or a e-mail which is not located on them servers.
Posted by premium20, 06-22-2006, 10:23 AM
It is up from here. But, what will happen to the 99.98% server uptime that they advertise on the site?
Posted by cocaman, 06-22-2006, 10:26 AM
has anybody ever calculated how much "99%" in a year is? almost 4 days. So 99% uptime means out of 360 days, the service is down for 4 days
Posted by teutatis, 06-22-2006, 11:34 AM
I'm with servage as well and at first I was very disappointed like all of you. Especially because I didn't know whats going on. No email nothing.. black If they have sent out an email saying we are down - sorry - we are working on it and it can take up to 8 hours everything would be fine. But if you have to deal with uncertainty thats the real bad here. My problem was, that I host CRM systems and my clients rang me ever 5 minutes as they needed the CRM to make money. So it's not only webpresentation down, callcenters stand still as they can't work. But we all know that this can happen. Not only for a 5bug service, We have experienced downdays with dedicated servers for 500bugs a month too. It's bad but not the end of the world. So lets be happy that we are back up. Let's use this downtime to make contact with all our existing clients, tell them a storry about a "transatlantic fiber" or something that sounds very technical and global and use the call to ask if else works well and if they need a shop, additional emails or something else. If somebody don't stop blaming listen him, tell him that you understand that he is disappointed and give him a free moth. Let us make pressure that servage know that downtime is bad for us all - I'm sure they know that but lets do it anyway - so that they do every thing possible that the server will be up in the future. just my 2 cents teutatis.
Posted by aussie_dude, 06-22-2006, 11:48 AM
looks like they are back online, curious to know what was going on though
Posted by DVSoftware, 06-22-2006, 12:26 PM
how they are supposed to send email to all clients without network connection?
Posted by servage-stef, 06-22-2006, 12:52 PM
Earlier today a cable containing 108 fibers (we do not use all yet!) between our datacenter and our main peers was cut on the half way. The cut was very bad and 3000ft/1000m had to be replaced which unfortunately took approximately 3.5 hours. The cable repair was started immediately after the problem was located. We are looking into why no backup fibers were used. We suspect our carrier to run the backup fibers too close the main ones but I have to emphasize that this has not been verified yet. Everything is back to normal and we are taking measures to prevent such issues from happening again. We feel very bad for our customers who suffered during this but we have done everything in our power correct this as fast as we could.
Posted by teutatis, 06-22-2006, 01:38 PM
Hi DVSoftware Ever heard of gmail, gmx or your local isp should also provide you with some mailboxes to send out some mails
Posted by sarkar1985, 06-22-2006, 10:50 PM
I have been with Servage for a year now. THe first downtime i faced. thanks a lot dude for informing us.. but servage shud start sending mails to their clients since its difficult for us to know about it..
Posted by rorobobo, 06-23-2006, 08:02 AM
Hello, Actually my website is down and servage too and you ??? Regards
Posted by fxtrader777, 06-23-2006, 08:05 AM
Yesssssssss they are mad, they are liers, I do not think it was only fiber problem They are not honest. I am moving from them. Fortunately i have downloaded forum and files from there ftp yesterday and have made back up of my forum. So I am moving to another webhoster It is too much.
Posted by Boot321, 06-23-2006, 08:06 AM
Yes they are down again. As allway without any warning or Information
Posted by kitten9999, 06-23-2006, 08:06 AM
yes, they are down again. I suppose they cut the other cable, too
Posted by Boot321, 06-23-2006, 08:12 AM
Over Visual route you get the same Information as yesterday.Stopped by Versatel.I ask me if they have any Problems with Versatel.
Posted by DVSoftware, 06-23-2006, 08:13 AM
you should try to manage just one server, not cluster, just ONE single server, then you'll maybe realise how hard can it be to do that. Actually they supplied everything i need, even more - i'm using 5% space and bandwidth, their support is fast, and they are cheap. If your business depends on it, go and buy a dedicated server - I host community board on servage and my life don't depend on it. @teutatis ever tried sending thousands emails from gmail?
Posted by DVSoftware, 06-23-2006, 08:18 AM
sorry for double post. PS. they absolutely don't have a reason to lie to you. they are losing customers when this happens. you have to understand that **** happens and could happen to any other webhost. and btw i'm not affiliated with servage in any way - just to make it clear that i don't defend them for that reason.
Posted by fxtrader777, 06-23-2006, 08:24 AM
I like that they are cheap But they should inform us when this is happening, I am losing customers and real money because of this. Where is a representative who posted yesterday?
Posted by DVSoftware, 06-23-2006, 08:27 AM
he is probably busy fixing the mess or you would like that he leave the things as they are and come to chit chat with us?
Posted by CammyUK, 06-23-2006, 08:29 AM
Is it just my bad luck or is Servage down for the second time in 2 days? servage.net Time (US/Eastern) Checked From Result KBytes Secs Kbps 06/23/2006 08:28:56Atlanta USAErrorN/A20.04N/A06/23/2006 08:28:56London UKErrorN/A20.04N/A06/23/2006 08:28:56Las Vegas USAErrorN/A20.04N/A06/23/2006 08:28:56Hong Kong CHINAErrorN/A20.04N/A06/23/2006 08:28:56Frankfurt GERMANYErrorN/A20.03N/A06/23/2006 08:28:56Orlando USAErrorN/A20.03N/A06/23/2006 08:28:55Oklahoma City USAErrorN/A20.04N/A This is driving me mad :-(
Posted by fxtrader777, 06-23-2006, 08:36 AM
I hope you will explain what happened this time.
Posted by fxtrader777, 06-23-2006, 08:42 AM
ok have anyone tried www.hostrocket.com ? They seem to be cheap too and as I was told by my friend he has been with them 6 years and had no any down times so what do you think? have you any experience with them? are thye reliable?
Posted by DavidHyde, 06-23-2006, 08:46 AM
I have just joined the forum to comment on the Servage problem. I have been with them a year and have always found then very helpful. I had a personal reply from them following an email I sent regarding yesterdays outage plus a second general email. Whatever has gone wrong today must be causing them more problems than it is us. True,I'm just building a stack of sites and have been building hits and this will affect me - and yes I am annoyed, but not with them. Its no use blaiming a server if the problems are outside their control. And dont forget the bonuses we have been getting, bandwidth increased to nearly double in the last 6 months. Let's all just wait and I'm sure it will all be up and running again shortly
Posted by yosmil, 06-23-2006, 08:51 AM
This is soooooo crappy. I do not care about any technical reason they've come up with. Like I said before, they are not reliable. After a year I conclude that Servage has failed from time to time ... and time is money, period. I pointed my domains to new nameservers yesterday after backing up all data from the Servage sever. Just have to wait for a couple of more hours, and everything should be taken care of ;-)) .... Good luck to all of you!
Posted by jason_spaceman, 06-23-2006, 08:56 AM
agreed. i'll be transferring all my domains also. i almost did it last night and now wish that i had. i've sent countless emails to them over the past few months and have not received a single response. this is not good enough.
Posted by DVSoftware, 06-23-2006, 09:02 AM
and why are you using their service then? go with some more expensive host if your work depends on it. that's why you should use support tickets and not emailing administrator that probably has full hands of work. I usually get response to my tickets within half hour.
Posted by kitten9999, 06-23-2006, 09:04 AM
The problem seems to be that that their data center is connected to a single carrier. If Versatel is down, Servage is down. Not that they are down more often than others -- we have seen downtimes with Level3 and other carriers, too. Generally, a provider with multiple connectivity (2 or more carriers) costs a lot more...
Posted by jason_spaceman, 06-23-2006, 09:05 AM
been there, done that i'm afraid.
Posted by DavidHyde, 06-23-2006, 09:07 AM
I can only recall one time in the year when Servage has been down for more than a few minutes - it may well have happened other times when i wasn't on one of my sites, but even much more major organisations get problems, my main isp to name one. Well, i wont name it because other people will tell a worse tale. Jumping around different servers doesn't help in my opinion. Today's problem is very likely to do with yesterday's outage and it will obviously be solved, but yesterday's scaremongering of bankrupcy and unjustified criticism doesn't help any one While i continue to get the kind of personal service that I always find from Servage i will remain a client. I have sung their praises for a long time and will continue to do so. I suppose I better say I have no affiliation with Servage, because if I did have I would be telling you what has gone wrong
Posted by DVSoftware, 06-23-2006, 09:08 AM
then there is something wrong with your tickets... I always describe my problems to details and i get it quickly resolved and answered.
Posted by DVSoftware, 06-23-2006, 09:13 AM
it's up now
Posted by rorobobo, 06-23-2006, 09:14 AM
Yes.... I hope that Servage explain the probleme...
Posted by DavidHyde, 06-23-2006, 09:18 AM
There, that wasnt so bad was it, only a short while and now we can all get back to work
Posted by fxtrader777, 06-23-2006, 09:21 AM
LOL it's back I am glad I have not lost clients. huh, i hope it happens never
Posted by yosmil, 06-23-2006, 09:24 AM
[quote=DVSoftware]and why are you using their service then? go with some more expensive host if your work depends on it. True, this is what I've learned and that's why I move
Posted by izza, 06-23-2006, 09:32 AM
Me too David, but different from you, I have just 2 days with them. After their first server is down yesterday, I directly cancel my membership. Because I want my money back (they have 5 days unconditional guarantee). They answer my ticket within minutes though (which is good), but, another problem arised. And, as I predicted, they asked what is the reason I am leaving. At first I said that they have slow connection, and, here comes the problems. They seem to focus on my problem of connection speed rather than processing my cancellation request. They even asked me to traceroute to their server and send the result to them. Well, I did what they asked, just to help them. Fyi, we have contacted through ticket support for about 4 times back and forth in the last 20 hours. But, I was unpleasant how they ignore my cancellation request and change the issue to the problem I am facing, which is connection speed. They should remains to what they said in their website --> "Unconditional 5 days money back guarantee".
Posted by cocaman, 06-23-2006, 09:37 AM
News Carrier Fiber Problem - Resolved Our backup fiber has just been cut. The main fiber link is now operational and we have shifted back to that one. It is extreamly bad luck to have two fibers cut in 24 hours - SORRY!
Posted by DavidHyde, 06-23-2006, 09:43 AM
Izza, I really would suggest you give them a chance. The last two days have been unfortunate, although we probably wouldnt have worried too much about today had yesterday not happened. All servers will have problems from time to time however much you pay, and you've just proved to the doubters that you do get a quick response from them. Mind you I'm glad I dont work at Servage with that knifeman about
Posted by DVSoftware, 06-23-2006, 09:49 AM
who is cutting these fibers god damnit? smells like sabotage
Posted by kitten9999, 06-23-2006, 10:41 AM
Yesterday we were told: Today we read on their web site: So they were running off the backup fiber? Hmm... I understood that the main fiber has beeen repaired yesterday (that's why it took 3.5 hours...) and ... Today we learn that the backup fiber was in use (and cut) and that the main fiber is operational again (but what did they do yesterday during the outage?). Hope we get a better explanation to make this story more credible...
Posted by izza, 06-23-2006, 10:46 AM
Thanks, but no thanks. I made up my mind. I've seen better host company.
Posted by sarkar1985, 06-23-2006, 11:27 AM
why do you think they are liars??? cant there be a fiber problem???
Posted by DVSoftware, 06-23-2006, 11:33 AM
i think you got it wrong, they said that backup fiber didn't take over automatically, but never mentioned that we are on on primary fiber again. and i think it's not easy task to replace 1km fiber, so it was impossible to use primary fiber. That's sensitive equipment and needs a lot of testing.
Posted by sarkar1985, 06-23-2006, 11:37 AM
nope servage is not down for me.. all my approx 7 sites are up.. no problems..
Posted by DVSoftware, 06-23-2006, 11:38 AM
it was, but it's ok now
Posted by DavidHyde, 06-23-2006, 11:55 AM
I just came back for one final look at the subject and people still are bothered about the whys and wherefores. Does it matter? Its back and thats all that counts, and for those who dont want to use Servage, its not obligatory
Posted by kitten9999, 06-23-2006, 12:18 PM
From the mail I (as a Servage customer) got yesterday after the outage: That says that it took 3.5 hours to replace 3000ft of cable. They wouldn't (hopefully) spend 3.5 hours to to re-connect the data center through the backup fiber?! Their forum posting and the email also say: As we have no other first hand information, we have to "suspect", too: Maybe _both_ fibers were cut yesterday (being too close), and just one of them could be repaired within 3.5 hours... Don't get me wrong, I personally appreciate the services Servage provides, and I can live with the 2 outages (despite their 99.98% uptime garantuee), but I can't really trust a company that gives me 2 more or less contradictory versions of what happened.
Posted by PixelManual, 06-23-2006, 03:58 PM
I love how people come complaining to WHT when they pay $10 a month for half a TB of transfer a month. -- In regards to the cut fiber, maybe e-mail them and ask whats up? Odds are they are simply too busy trying to make sure everything works the way it should to get it all sorted out at the moment. Like they said, nothing hasv been verified as of his last post.
Posted by DVSoftware, 06-23-2006, 04:48 PM
7.5$ actually, and 75GB/1.1TB and regardless of last two days, i'm planning to become their reseller
Posted by HunterHosting, 06-23-2006, 05:46 PM
Everyone should stop winging about it going down. If you submit a support ticket and ask if there is any compensation they will happily give you an extra month free. One little problem and everyone starts bagging them out. They have the best uptime I have ever seen.
Posted by servage-stef, 06-24-2006, 04:43 AM
Our backup fiber has just been cut. The main fiber that was cut yesterday link is now operational and we have shifted back to that one. It is very bad luck to have two fibers cut in 24 hours. We have already made arrangements to have additional fibers installed. A meeting with our carrier is scheduled. It is needles to say that we will use another carrier for the new fibers. We are sorry about the inconvenience casued!
Posted by rorobobo, 06-27-2006, 05:48 AM
My website is down.... and at you ?
Posted by cocaman, 06-27-2006, 05:58 AM
http service seems down, ftp, email and servage.net works, but none of my sites.
Posted by screwdriver, 06-27-2006, 06:05 AM
they are having DNS issues - and it looks like mail too now
Posted by screwdriver, 06-27-2006, 06:25 AM
well, mails back but still dns problems - getting annoying now
Posted by screwdriver, 06-27-2006, 06:53 AM
update: they are under a DOS attack
Posted by cocaman, 06-27-2006, 06:57 AM
what is your source?
Posted by cocaman, 06-27-2006, 07:22 AM
seems to work again
Posted by screwdriver, 06-27-2006, 08:29 AM
servage themselves, i just simply emailed them the main domain is down now, but ftp/sites work fine so all is well with the world
Posted by screwdriver, 06-27-2006, 07:28 PM
down again for me anyone else?
Posted by Ryan Smith, 06-27-2006, 07:56 PM
Servage.net loads fine for me.
Posted by Boot321, 07-04-2006, 05:49 AM
Servage is down again. I think it is a little bit much in the last time.
Posted by cocaman, 07-04-2006, 05:54 AM
works for me
Posted by Boot321, 07-04-2006, 05:55 AM
From my site not all sites are down and I can´t connect servage.net
Posted by cocaman, 07-04-2006, 05:57 AM
what does a traceroute say?
Posted by Boot321, 07-04-2006, 06:00 AM
It´s a little bit amazing because it work 1-2 minutes then again not.Tracer stop allways by versatel nord. The same as last time
Posted by servage-stef, 07-04-2006, 07:14 AM
There are no known connection issues. I would be glad if if would send the traceroute results to me in a email at ssf [at] servage.net. If there is a connection issue with Versatel we need them to look into it. So please forward the traceroute to me as it would help us resolve the issue.
Posted by Boot321, 07-04-2006, 07:29 AM
It work now all great. I dont now what for a problem it was. It was on a periode of 1 hour allways a delay from 4-5 minutes.
Posted by maxamed, 07-07-2006, 05:13 PM
Hi there! Greetings from Germany. I got a problem. My Website, which is hosted by servage is down at least the last 6 hours. Is someone else experiencing the same problem? Everything is unreachable. My Site, the FTP & Email accounts. By checking my domain at dnsstuff.com, following ansewer is given: "Server failure. There's a problem with the DNS server for MYDOMAIN." Regards, Maxamed.
Posted by servage-stef, 07-07-2006, 05:40 PM
[QUOTE=maxamed]Everything is unreachable. My Site, the FTP & Email accounts. By checking my domain at dnsstuff.com, following ansewer is given: "Server failure. There's a problem with the DNS server for MYDOMAIN."[QUOTE] That indicates a DNS problem with your domain name. Please contact our support team and they will help you resolve the issue.
Posted by maxamed, 07-07-2006, 05:57 PM
hi servage-stef! i already contacted the support team. They adviced me to wait for some time. I wanted to know if someone else is having the same problem. Could it be only my domain with the failure? Maxamed.
Posted by servage-stef, 07-07-2006, 06:09 PM
Sound like your domain has not propagated yet. Could you please let know your domain name and I will check if it points at our name servers. Thanks
Posted by maxamed, 07-07-2006, 06:26 PM
@servage-stef: thanks for taking time for me. maxamed.eu <> Can someone explain to me what these nameserves are about? Last edited by anon-e-mouse; 07-07-2006 at 07:57 PM.
Posted by servage-stef, 07-07-2006, 06:40 PM
There was a problem with the DNS settings. You had created a CNAME record: @.maxamed.eu -> www.maxamed.eu I have changed this to a A-Record (as you can not use CNAMEs for @ records): @.maxamed.eu -> 62.214.98.136 It seems to have resolved the problem. Please be care full when editing DNS records as it can be dangerous. Normally it should not be needed to edit these settings - anyway I have corrected it and it works
Posted by maxamed, 07-07-2006, 06:56 PM
@servage-stef: Thanks for helping. I tried to access my site but still didn't work. I think I have to wait a while till it's active. <> Last edited by anon-e-mouse; 07-07-2006 at 07:55 PM.
Posted by servage-stef, 07-07-2006, 06:58 PM
I have just checked and the DNS is updated. It may take a few hours before your ISP clears their cache though. It already works from here so I'm sure it will work for you very soon.
Posted by maxamed, 07-07-2006, 07:08 PM
@servage-stef: Thanks a lot. I will check then tomorrow. Have a nice weekend. <> Last edited by anon-e-mouse; 07-07-2006 at 07:55 PM.
Posted by rob2k4life, 07-26-2006, 02:53 AM
My sites are down along with the servage.net page man!!! I'm losing visitors!
Posted by teutatis, 07-26-2006, 02:57 AM
servage is down AGAIN lets see if they send out an email whats going on and how long I have to wait. Should i bring up the mirrors? I dont know as long I do not know whats going on. PLEASE SERVAGE INFORM ME AS YOU SAID LAST TIME!!!!
Posted by Yoggi, 07-26-2006, 03:01 AM
Not all the sites seem to be down. I can access a forum I visit every once in a while that is hosted by servage.
Posted by teutatis, 07-26-2006, 03:04 AM
now it's back - that was fast
Posted by servage-stef, 07-26-2006, 04:45 AM
Strange. There have been no known problems at all - did you make a traceroute? If so please send it to ssf [at] servage.net
Posted by ibbofez, 07-26-2006, 06:42 AM
i just checked the forums and read that you all have been having problems. i checked my backup site and it seems to be working fine for me.

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