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Hostgator - coming up to 3 month review...

Posted by bunder, 01-17-2005, 04:07 PM
After much research, I decided to host some personal sites of mine with Hostgator and signed up to a Aluminum reseller account at the end of October. At the end of the day my final choice was between Site5 and Hostgator. I went for Hostgator as the price you saw on the page was the price you paid. I didn't like the way Site5 showed they were cheaper, but you had to sign up for a year to get the monthly low price it advertised, even though you paid up front. I don't like paying up front for a year for web hosting. So, Hostgator won in terms of its pricing and package being offered. Signing up was easy and quick. For $24.95 a month, Hostgator offer great value for money and in terms of support it is not too bad either. But there was one major problem - back ups. Or in my case, one of my domains was not backing up. I needed a back up of a site and when I requested it, Hostgator did not have it backed up as there was some problem in the way my account was set up. I was told the back up had skipped this domain. Of course I was not happy with that, as they gave the impression everything is backed up weekly and if there are problems, it would be good for their back up system to confirm everything is backing up OK and have some way to detect if a back up has not happened. But for $24.95 I am not complaining too much. I won't cancel my account just based on that, as the overall package and service being offered is great value and the support when I have needed it has generally been helpful and resolved the issue I raised. For myself and my personal sites, Hostgator is a great service. I only wished they offered a VPS service to upgrade to as at the moment, the only upgrade path is really to a dedicated. I would also like them to introduce a web-based ticket system where you can inform them of issues/problems rather than just email: support@hostgator.com - I don't know what steps they take to verify the email address sent from is the genuine customer in case there are problems. A username/password ticket system would be much better. Maybe it is on their service, but I couldn't locate it. If you are looking for a decent and reliable hosting service then Hostgator should suit most needs. And it's important to remember that you get a great service at a great price but they are only human after all which means, there will be occasions when you feel they may have let you down (in my case it was with the back ups), but overall, Hostgator is a good place to host sites. Leslie

Posted by markjut, 01-17-2005, 04:12 PM
Glad to hear that hostgator are doing well

Posted by BrentOfHG, 01-17-2005, 05:36 PM
Our highest priority right now is getting disksync from theplanet up and running which will be the perfect backup solution. The problem is theplanet is delaying things with it for whatever reason and it's taking longer than expected. Thank you for your kind words.

Posted by bunder, 01-17-2005, 06:10 PM
Look forward to seeing how the new back up solution will work. I know it is important for the customer to make sure they do their own back ups and anything above that is a bonus. But will the new solution be a daily or weekly back up and also will there be a way to make sure that back ups are happening as opposed to what happened with me where the system skipped one of my domains and failed to back it up. Apart from that... keep up the good work! cheers Leslie

Posted by IHSL, 01-17-2005, 08:10 PM
TP had some issues over the weekend with the communication channel(s) to the vault(s). They have been corrected now - thankfully. Simon

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