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Posted by Haze, 05-11-2001, 09:41 PM
We signed up over 2 weeks ago now and have been recieving confermations etc, but our account still isnt active. How long does there set up take? Will we be waiting another 2 weeks or what?

Posted by dbarker, 05-12-2001, 01:42 AM
You have to goto one of the pages to activate the account. If you read the stuff they sent you in the emails it will explain. David

Posted by Haze, 05-12-2001, 05:18 AM
You see the problem is they havent as of yet given us a place to log into. They are telling us that they are setting it up, but realistically should this really take this long? We have already payed and been accepted. This waiting period just seems like a waiste of my time and money.

Posted by Craig, 05-12-2001, 08:30 AM
It took my friend a month to get signed up. (from signing up till it was totally ready) "2 weeks" my arse. Regards Craig

Posted by chaos, 05-13-2001, 03:34 PM
When I signed up with WorldPay we had many communication problems along the way throughout my setup progess. Although I had these problems I still think WorldPay will be good in the long run and just started off on the wrong foot. I've only heard good opinions of them in the past, but if you're having problems give them a call and get onto it ASAP. My account took at least 1 month to setup - closer to 2 months if anything.

Posted by Haze, 05-13-2001, 09:10 PM
We have already waisted hundreds of dollars signing up and going through the process. We have called WorldPay, and the closest office to here is in Singapore. Im not going to waist our money calling there again because they are completly clueless. I mean completly clueless.

Posted by chaos, 05-14-2001, 04:05 AM
I called the Singapore office too, had a huge language barrier problem. Call the UK office.

Posted by Haze, 05-15-2001, 09:28 PM
I seemed to have cleared things up. A few phone calls later that is. They finally sent us our account information after saying they forgot to. How do these people stay in business if they handle there customers like this? Half of my email questions never even get answered. If there is one thing i have learned from WorldPay, it is to not model my company after them. I hope they work out.

Posted by chaos, 05-16-2001, 01:03 AM
Atm they're undergoing a heap of updates to make it better for their customers. Making a more user-friendly interface etc. Because of this and the fact that they seem to be getting bigger plays a big role in their suppot atm. Not to say that's any excuse.

Posted by toma1708, 05-23-2001, 11:50 AM
I have a bad experience with worldpay. I bought a very cheap hosting plan through them and received no answer from the hosting company (i.e. ucvhost.com). Searching the net I found this company (SACHIN WEBGRAPHS , be aware of them) is located in India (?!) and their phone numbers are wrong and... in fact this seems to be a scam. My mistake: I haven't checked before paying the owner of the domain and the owner of the nameserver (the same address and name and phone numbers). I question myself how worldpay accepted them ? Have they checked the company and requested all the information as in their online forms ? I understand they are new but if you accept clients like ucvhost.com only because they can pay you the package, this is going to kill your business. To be sincere I had 2 payments through them and my relation with the second hosting company is excellent since now.

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