Platinum Server Management are fantastic!

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Posted by Dan321, 11-30-2009, 11:06 AM
Hello all. Just like to say I'm in my first month of using PSM, however I have used them before. They were recommended to me by a friend. I think they are awesome! Super fast ticket replys, very knowledgeable techs, and the price is awesome! What do you guys think of Platinum Server Management? Thanks
Posted by JixHost, 12-02-2009, 12:17 AM
Their costs are outstanding and I like that they are in the US, but I had sent a few emails (pre-sales) to them and never got a response.
Posted by ServerManagement, 12-02-2009, 12:47 AM
Thanks for your feedback and compliments! All emails are answered within 24 hours. I just checked our sales folder and there are no unanswered emails in the queue. If you did not get a response (especially if you sent a few of them), then either we didn't get your emails, or you did not get our replies.
Posted by JixHost, 12-02-2009, 12:53 AM
Thats fast!...This was the question I had sent. Hello, I have servers at Softlayer and provide shared/reseller hosting. I am interested in your service but I have a question at what point is your service limited at since Softlayer is an unmanaged provider. If a server goes down and will not reboot, what would you do in this case? Thank you,
Posted by ServerManagement, 12-02-2009, 12:56 AM
Please contact our sales department and they will be more than glad to assist you. Obviously there is some communication problem with the email address you are using, so please try from a different address, and whitelist our address, and check any spam folders/filters you have.
Posted by Royal West, 12-03-2009, 07:08 PM
True Server Management Company. There are so many providers advertising trying to compete with PSM but none of them have been as sucessful as PSM
Posted by TimothyH, 12-03-2009, 09:42 PM
Based off my personal experience with PSM, they will contact Softlayer directly and request a reboot. I had a server with LimeStone at one stage which stopped responding one day and PSM dropped a manual reboot ticket into LimeStone and all was well....
Posted by KrisFromLimestone, 12-04-2009, 12:53 AM
Here at Limestone, I've seen in a few cases where it looks like PSM utilizes our Rockware API to automatically create tickets for servers that go offline. Either that or they use the same exact template each time.
Posted by myhostpro, 12-10-2009, 04:53 AM
i got several account with them, the tech reply are fast, but for the sales bit slower
Posted by Dan321, 12-10-2009, 09:36 PM
Yeah tech support is 24/7, whereas sales are open monday to friday 9-5 (I think).
Posted by fancypocket, 12-10-2009, 10:19 PM
They are value of money. On average, my response time is around 2-2.5 hours.
Posted by JixHost, 12-11-2009, 01:30 AM
I think I made a good choice joining them. Fast, effective and seem to really want to help. I'll be bringing in more servers under their management soon.
Posted by myhostpro, 12-13-2009, 09:23 AM
from the reviews, thinking to use them but they only support for cpanel server only
Posted by mynehost, 12-13-2009, 04:51 PM
They are great management company with an affordable solutions.. We have been using them since 2008. very recommended to others...
Posted by hostultimo, 12-13-2009, 11:48 PM
I checked out their site and they are really cheap! Great review by the way.
Posted by hostultimo, 12-14-2009, 12:58 AM
I am unable to edit my post and therefore im posting this right here I saw on the website that What does this mean exactly? Does it mean that I have to manually submit tickets on my client's behalf or can this process be integrated to your billing system? Like what bobcares does http://bobcares.com/per-server-plan.html/ Please pm me or reply for me to know. Thanks in advance
Posted by ServerManagement, 12-14-2009, 10:34 AM
Thanks for the replies and compliments! cpoalmighty, please email our sales department and they will be more than glad to discuss your questions with you. Thank you.
Posted by hostultimo, 12-14-2009, 11:10 AM
I emailed them and awaiting a reply
Posted by EGC-Carlos, 12-15-2009, 02:13 PM
Per their page they are available for sale questions either by IM, MSN or calling the toll free number. Well I try all of those and no one was home and this was around 11:30am Eastern Time. Oh well.
Posted by ServerManagement, 12-15-2009, 03:02 PM
Phone/IM is sales only. You have only contacted our Sales department, not our support staff. The sales department is not fully staffed during the holiday season, that is why there was no answer when you contacted our Sales team. Support is handled by a full completely separate staff, and is available realtime 24x7x365 through our helpdesk, regardless of the time or season.
Posted by EGC-Carlos, 12-15-2009, 03:22 PM
I was trying to contact Sales, oh well I will try another time.
Posted by Kusai, 12-20-2009, 06:20 PM
PSM rocks, excellent service.
Posted by Lethanialist, 12-20-2009, 09:15 PM
I will say that the experiences posted in thsi thread regarding PSM's sales staff do not at all represent their support team. I had what I thought were disappointments with PSM at times, and ended up switching to a similarly priced service hoping for "better" results. Boy, was I surprised to realize how great PSM actually was! They were not always the fastest to reply, but they always got the job done correctly, they were available 24x7x365 as advertised, and resolutions were always made within the SLA. Emergency tickets were generally responded to quickly and solved soon after. Of course, if you want mission critical support that replies within 5 minutes, you'll have to look elsewhere. You'll also have to pay a LOT more than $29.99. For the price offered by PSM, nothing at all can compare. Great service and support, and I'd recommend them to anyone looking for an affordable solution.
Posted by tjohnson3757, 12-21-2009, 06:45 PM
PSM rocks indeed! Thanks to them, and their fast actions on my tickets.
Posted by M Bacon, 12-21-2009, 10:09 PM
My friend said that these guys rock! They install ffmpeg and will answer every ticket in a timely manner!
Posted by pendyala, 12-24-2009, 06:16 AM
I have sent them atleast 3 mails in last 2.5 months no reply frm sales , i tied both frm yahoo and gmail may be thr inbox has some problem might be too many filters. thr IM says simple send a mail and no more response in IM. I just wanted to know if u can configure JBOSS server for me.Can you support JBOSS. pls mail at nag_pen at yahoo dot com.
Posted by ServerManagement, 12-24-2009, 08:41 AM
I have checked all of our emails for the past 3 months and only see 1 email from you which was only received yesterday morning which has already been answered yesterday evening. Yahoo/gmail sometimes blocks mail, so these are not reliable methods. I suggest resending it from a server email address, not a free mail provider. I also checked our IM and you already had a full chat with our rep, I can paste it here if you'd like.
Posted by pendyala, 12-24-2009, 08:52 AM
I have not received any mail in my inbox. I asked abt if jboss supported in your service and IM asked to send mail. I asked for suggestion if i should take cloud or dedicated server he asked to send mail. same thing i have commented. I too have the mail copies with me that i have send last 3 months.we actualy deviate if we start posting all of them. many people saying the same problem that no replies to thr mails. Better you provide an alternative to this problem. I do not provide any of service you provide y would i spoil your name... I just shared my concern.Mind you I am big fan of you still...
Posted by ServerManagement, 12-24-2009, 09:01 AM
The IM is for general questions about our service, not support related questions about software or suggestions on hardware, that is why you were advised to email us so a tech can better assist you. I completely believe that you sent the emails and that you did not get our response, but as well, you should believe that we did not get any of them except the one from yesterday. As advised, resend it from a server email address and put ATTN Ethan in the Subject and I will personally re-send it for you. We always advise on our site not to use free email addresses for this exact reason.
Posted by pendyala, 12-24-2009, 09:23 AM
i have send thr my official id , let us see if we get any problem now...
Posted by perholmes, 12-26-2009, 03:36 PM
Hi, I talked with PSM sales, and tried to understand the level of management. They say they support anything that's cPanel related, and don't support anything that's not. Now, I'm not looking for cheap management, I'm looking for high quality management that's not grotesquely expensive, and I'm not sure we can use PSM. As an example, I asked the sales rep whether they would support upgrading for example PhpList, which is 100% not cPanel-related. She kept wanting me to get over to a tech for en evaluation of that install, and I kept telling her that it's not about PhpList, I don't want PhpList, I don't have PhpList, this is not about PhpList, this is about understanding PSM's overall philosophy, so an evaluation of an install doesn't make sense. We went back and forth like this for 5 minutes and don't think she understood the difference. But it seems that I did get out of her that the delineater is whether it's cPanel related or not. That would be too dangerous for us, since we run a dedicated server with Miva Merchant, and while I'm perfectly capable of maintaining that install, and we maintain a Wiki with very exact notes on how the entire server works, I'm very wary of an emergency situation, whether that are things that PSM will touch and won't touch, because that unwillingness to make the whole thing work with our help, could cause drastic downtime. It seems that the price os about $30 has to do with the limited scope. Because there's only so much you can do that's cPanel related. To the PSM admins here, are you guys considering a "whole box" option in the future? I'd happily limit the support time and pay overtime on a more expensive plan. I'm not looking for cheap support, I'm looking for quality support -- it'll almost never be used, but when there's an emergency, they have to be stand-up guys. So I'm not so sure about this PSM. Per
Posted by ServerManagement, 12-26-2009, 03:50 PM
As indicated on our site, we support cpanel and ALL the standard software with it (apache, mysql, exim, ftp, whm, etc....). We do not support end user's own scripts, such as scripts inside a user's individual account. If it is a server error they are having, then yes we will fix it, but we do not work with user's own personal scripts (ie, fixing programming or upgrading someone's personal script). Our phone reps are not technicians, and if you ask anything specifically about 3rd party software, they are not permitted to answer it. They are trained in sales, not support. We do not permit sales reps to dispense nor answer any technical information at all. The rep advised you to simply email us with a list of what you have and what you need, and a tech will be more than glad to answer any and all questions you have completely free of charge. You are more than welcome to do so if you are still interested in using our service.
Posted by perholmes, 12-26-2009, 03:54 PM
I never expect a server management company to manage our applications, but I can't have that kind of hard boundary. "Inside user folder? Then I can't touch it". What if Miva Merchant breaks because a backup has been restored and a folder has wrong permissions, and it's clear what needs to be done. Touch or no touch? I can't give you examples of applications, because there are none, all examples are theoretical. Per
Posted by pendyala, 12-26-2009, 10:34 PM
yeah ..PMS have great service but limited to particular areas , they don't support 3rd party s/w.even my request to maintain jboss failed.We can not blame them they have thr own policy better look for alternatives.let all know if u find one.
Posted by myhostpro, 12-27-2009, 07:39 AM
here is my story with PSM, perviously i have overall around 7-8 servers with them, but recently they told me do not support 3rd party end script anymore which is not related to cPanel, this is really very sad news. i like they are support because they help me install lots of 3rd party software which is i dont know how to install it. I bought 2 servres because i thought they will do it for me, but in the end not. im really super disappointing with they are NEW RULES, maybe it is not NEW. but last time the service is good I hope they can think about back the service, maybe 1 month only allowed customer to request install 2-3 3rd party software and i will be very happy already im not talking bad about PSM just disappointing they are recently service only. Hope they can change this NEW RULES which will counterpointed lots of they are valued customers
Posted by xeno007, 12-27-2009, 10:21 AM
I have been with them a while ago, and used to like them. But after 2 months (if I remember correctly... it may have been a month too) of being their client, I canceled my service (according to their website - No Term Contract - I have the full right to do that). After a while, I sent them an e-mail asking if it's OK to reactivate my account with them, and I got reply from Ethan saying that he looked through my previous tickets and for my requirements he suggested to me another company. The thing is, I personally stopped being their client, I wasn't abusing their services, they didn't cancel the service to me, and I had like 10-15 tickets opened in a month (OK, I agree that I like the job finished good, not just "finished", so there may have been more replyes in a ticket, but the total number of tickets have not been more then 15) but still they chose to refuse me becoming again their client. They have the right to refuse service to anyone for any reason (or no reason at all, it's their business), but I have the right too to be under impression that they don't like customers that open many (~15) tickets, based on my previous experience with them.
Posted by ServerManagement, 12-29-2009, 09:49 AM
We never refuse a customer based on the number of tickets. In fact, 15 tickets is less than the average number of tickets customers submit anyway, so that is definitely not why we refused you. If we refuse an account, it is for an abuse related incident. We have never changed our policies regarding 3rd party end user scripts, we have had the same policies since we started 10 years ago. However, we always still try to be accomodating and if a user asks occassionally, we may do it as a courtesy depending on the circumstances. But we can not do it on a repeated basis. You asked a few times and we have done it a few times, but then when you started asking more and more, we had to tell you we can not keep doing this because this is not part of our service, and then you had the audacity to threaten us. Last edited by ServerManagement; 12-29-2009 at 09:52 AM.
Posted by xeno007, 12-29-2009, 10:08 AM
Well, you refused your service to me and it can't be because of an abuse because: 1. I stopped using your service by my own choice and will. 2. Then, after couple of months, when I asked you if it's ok for me to order again your service, you answered: which made me believe that you dont like customers that know what they want and they want the service that they paid (which is server management in this case). Sorry but I had to reply, I can't tolerate someone telling me that they only refuse service for abusers, and no one else.
Posted by ServerManagement, 12-29-2009, 10:18 AM
I do not know who you are, so obviously I do not know why you specifically were refused. But I can assure you, the ONLY reason we ever refuse someone is for abuse. Just because you cancelled at your own will previously does not mean anything. When you signed up again, we reviewed your past account. We could have found you to be abusive and decided not to let you come back. If you would like an exact reason why, tell me who you are and I will be more than glad to give you the details. If you don't want to tell me who you are, then there's nothing to discuss further here.
Posted by xeno007, 12-29-2009, 10:25 AM
No, I didn't sign up again. I e-mailed you (sales) if it's ok for me to sign up again (was trying not to be abusive ) and you answered what you answered. Now, if I am not your (current) customer, and if I am asking you if it's ok if I become (again) your customer, I don't think you'll be that shy to tell me that I am abusive customer instead of telling me "based on your requirements..." Anyway, I agree that there's nothing to discuss further here. I am just sharing my experience and opinion. Which is something this forum is used for.
Posted by ServerManagement, 12-29-2009, 10:30 AM
It is the same thing, whether you signed up, or emailed asking to come back. As I said, I don't know who you are, you won't tell me, so I don't know what happened in your specific indicent. But either way, when you signup or email us asking to come back, we review your past account, and if we find incidents of abuse, we will refuse to accept you back as a customer. I agree that this is a place to share your experience, but you are only providing half the story. You are saying we are wrong, without allowing us to even know who you are. If you are sure you were not abusive, tell me who you are and I'll let you know what we find, it's as simple as that. Don't pretend to be helping the forum by providing half of a one sided story, because to the contrary, all this does is actually bog down the forum with useless information.
Posted by xeno007, 12-29-2009, 10:37 AM
No, I am providing the full story (except for my name, which is not really something crucial) here. I pasted exactly what you answered to my question, except for the link to the website of the other company. Also, I can provide screenshot or whatever it's needed to prove that form of contact, but I wont provide my name since it's really not important if my name is James or Ahmed. And I will repeat, IF you refused your service to me because of abuse, you would have told me so instead of using wording like based on your requirements.
Posted by ServerManagement, 12-29-2009, 10:44 AM
I will repeat again as well, if we refused your service, or if we nicely told you to go somewhere else based on your requirements, that means there was abuse related. You are not providing the whole story because you are not allowing us to tell our side. You are stating your side as if it is the whole truth and nothing but the truth, yet not allowing us to say WHY we told you what we did. End of story, until you allow us to see what really happened and tell our side.
Posted by xeno007, 12-29-2009, 10:47 AM
Although I never wondered why you refused service to me, because that e-mail is very clear, you can tell your side. I don't mind and I am not stopping you.
Posted by jshtoch, 12-30-2009, 12:48 AM
After being in this business I have come to realize that if you don't have a good support company behind you, you will end up learning the hard way. I don't recommend that to anyone. That's one of the reasons why I decided to try platinumservermanagement and I have beeen with them since the beginning and I just don't know what I would do without their support. My customers enjoy getting the server's all setup and secured right away and if their happy, than I'm happy.
Posted by desiweb, 01-01-2010, 06:45 PM
PlatinumServerManagement.com = Angry and Non Professional People If you want to use their service follow some simple rules; Never ask them questions Never doubt their expertise (no matter if they take years to shift your server) Never say them they are not taking care Never told anyone that there are only 1-2 true tech persons, which they only assign to a issue when customer's head boiled. If you do not follow these simple rules you will be kicked out. I will tell you my story later when they will reply here and will prove my case.
Posted by ServerManagement, 01-01-2010, 07:03 PM
You are mad because we refused your signup, but you forgot to mention that we have a list of tickets of you insulting our staff, threatening our staff, and being completely rude to our staff. And yes, if you treat us like this, we WILL kick you out. Case closed, end of discussion.
Posted by Scouse, 01-01-2010, 09:31 PM
I lol'd. I'm yet to see a bad review regarding these guys and reading the post they made above me I can see why the kicked you out. I would also if you was abusing my staff team.
Posted by desiweb, 01-02-2010, 01:52 AM
See the language they are using. Who is mad ? I or They ? Post the tickets here and show the world how I insult you. Let others decide whether it is insult or my right. I have also and already filed a complaint against you on BBB. O.k attitude is a different matter first prove that you are professional tech guys. Let everyone know how long it took to shift my server ? Most of the guys at PSM don't even have the understanding of basic Apache modules.
Posted by desiweb, 01-02-2010, 02:15 AM
I am not new. I am in the I.T Business from a decade now. I am a great admirer of USA based companies. I hardly seen attitude like this. Lets create that scene and I ask you how and what would you do; How would you feel if you are waiting and waiting and your server is not shifted even after a month ? and when it shifts you found too many things missing ? and the whole process starts again and again... How would you feel when your customers shouting and start running away ? How would you feel when you have to pay one month extra charges of your dedicated server because it is not shifted yet ? How would you feel when the server management company lie to you? How would you feel when the so called best dedicated server management company can't even change maxclient on apache? and after all that if you say them resolve the issues or I am going to complaint, Whats wrong with that ? If complaining a issue is not my right ? Is it abuse or threatening ? (have you forgot your so called freedom of expression?) They are running away because they know they can not prove me wrong. I have the evidences and proves of my sayings. Ask them to post all my insulting, abusive and threatening lines here. Thanking You, -- Kashif ISMAIL
Posted by JixHost, 01-02-2010, 02:28 AM
PSM has been very professional and knowlegeable each time I needed something done or a question that I had. I placed another server online with them yesterday and they are always available. It's a steal for the small amount they charge. You tried to sign back up with them and you were refused. Obviously they are not as bad as you claim they were, otherwise you would have not returned. I also believe and do show a few clients to the door when warrented and will not allow them to sign back up.
Posted by desiweb, 01-02-2010, 02:46 AM
You probably right. Everybody have their own experiences. I shared mine and I got proves that what I am saying is all truth. It might be that they take good care of their USA customers and neglecting the outer world. This even can seen on Google and Yahoo as well. I did not come back because I wanted their services. The only reason is that I read about them on webhostingtalk and signed up. I didn't know much of the server management companies. Now I have a list of over 100+ server management companies. I have already chosen one TouchSupport.com So far TouchSupport staff very friendly and professional. They not just solved the server problems even taught me what's wrong and why and how to fix it. So far I have submitted six tickets to TouchSupport.com. All tickets replied very quickly, One ticket have 55 replies. PlatinumServerManagement.com If you reply more than three four times on platinumservermanagement.com they ask you to submit a new ticket. They are tricky guys (PSM) Their first response is very fast and you know what the response is "We are looking into the issue" The second response should be "We are still looking into the issue" Last edited by desiweb; 01-02-2010 at 02:52 AM.
Posted by hostultimo, 01-02-2010, 02:57 AM
my question is if you had a bad experience with them why sign up again simply because of a forum? Does that mean if you saw another good review about them, you would sign up with them? Doesn't make sense to me at all
Posted by desiweb, 01-02-2010, 03:17 AM
You have not understand my case yet. They didn't suspend my account neither I terminated it. What they did stop charging my card and blaming me that your card is not charged. They are saying that you are terminated due to non-payment and I am saying that you chose this cheap way to get rid from a customer. I am not a person contacting support daily. I only need it if I am shifting my server or my server have serious issues which I can not resolve. The only good thing at PSM is their Monitoring system. Why I have tried to sign up back these are the reasons; 1- As I told you I was not much aware of other server management companies. 2- My Server was crashing 3-4 times a day and I wasn't able find out why. I needed some one to look at and resolve the issue as soon as possible. 3- I contact their support and telling them that My card has sufficient balance then how can you say that your card can not be charged. Then one of their support person asked me to sign up again. Does that mean if you saw another good review about them, you would sign up with them? Of Course, Not Please read my post again. I am talking about how I signed up first time. If you read a good review of OSAMA BIN LADEN would you like to invite him to your home ? Lolzzzzzzz (Just Kidding - Just a Joke - Don't take it serious)
Posted by ServerManagement, 01-02-2010, 09:18 AM
It's amazing how nice he speaks here, but here's how 'desiweb' really speaks: It's also nice to notice that ALL of this took place in just 1 day! It was a day of constant arguing with him. We asked him repeatedly to calm down and he replied with the typical arrogant answer of If that is not bad enough, then he signed up again on Dec 28, 2009 and we refused to accept him back, and he replied saying: Then to top this all off, he then must have had a change of heart and replied with this Then he comes on IM and continues.... So his story that we are not good enough is completely absurd, because he would not have signed up again, and he would not have tried so hard to come back again, and he would not have wanted to prepay annually if we were not good. So, after reading this, anyone want to have him as their customer? Last edited by ServerManagement; 01-02-2010 at 09:28 AM.
Posted by desiweb, 01-02-2010, 10:06 AM
I am really impressed how hard work you did to edit each ticket and posted the lines to show bad impact of mine. I wish if you do only a little hard work to keep your customers happy. O.k I have only two simple questions; How long you shifted my server ? What is your guaranteed resolution time of a issue ? How many replies and tickets I made to sort out my server issues ? As for my repeat sign up process, I told you about that. I was having managed servers with HostGator.com for long time. It was my first time to outsource server management. I was seeking someone to fix my server as soon as possible. If I am that bad speaker why I am happy with almost all USA based companies. I told you earlier I have made 55 replies to a single ticket on TouchSupport and they never replied a single harsh word. All the times they fixed the issues on my desire. At the end do you think you are the only guys can manage a server in the whole world that I am dying for ?
Posted by mikefrancis, 01-02-2010, 10:35 AM
It looks pretty clear that you were quite the customer. LOL. Sorry man, but I surely would not want you either! Like they said, it's stupid to say now that they were no good when you were practically begging them to use there service again. I'm really tired of reading about customers that think they can do anything they want all in the name of "I'm the customer". Go into a restaurant, insult the waitress over and over, curse at her, call her bad names, then see what happens! When you are thrown out on your butt, say "Let me back in! I'm the customer, I can do what ever I want!" and see how much they laugh at you. You have to be conduct yourself like a human being, not an animal. If you are going to treat someone like garbage, expect to be thrown out just like the garbage you are treating them to be. From what I see, you are not a customer that anyone "wants" to deal with. Just because one company puts up with your ridiculous behavior does NOT mean your behavior is acceptable. I feel sorry for them and whomever else has to deal with you. Bottom line, everyone else is happy with them PSM (including YOU since you kept begging to come back), you were rude and they don't want to deal with you, so move on. Stop trying to convince everyone they are bad because nobody is going to listen, there are pages and pages of compliments to them, and now proof that you were outrageously abusive, and you really expect people to listen to you. We are all businesses here, and all businesses have had bad customers like you and absolutely dread having to deal with people like you, we all know what it's like! So you are not going to get anyone to take your side.
Posted by fancypocket, 01-02-2010, 12:07 PM
We are not in US and PSM still delivers well. My average resolution is under 2 hours 30 minutes.
Posted by respite, 01-02-2010, 01:00 PM
PSM Terminated my Account, because i asked them to provide me proof that they are in the USA... I also asked them what the sales lady wage was, completely incompetent! Sales is not Support blah blah, they are not fixing the issue but they can answer questions related to you guys providing support! I think PSM outsource there sales department to India thats my opinion
Posted by ServerManagement, 01-02-2010, 01:08 PM
This is not true. We terminated your account for abuse as well. We already discussed this at length in a previous post, no sense clogging this thread up with the same thing as another thread. And yes we are in the US and can very easily prove it. You are just mad that we didn't want to play along with your silly games. You asked our Sales rep how much her salary was, you wanted us to visit your geotracker, etc.... And once again, you did like our service, and did ask to come back several times after we booted you for abuse. You even apologized to us, and even signed up under a different name to sneak back in! Last edited by ServerManagement; 01-02-2010 at 01:15 PM.
Posted by respite, 01-02-2010, 01:52 PM
Yes i apolgised for asking ur rep her wage!... And even listened to your crap excuse why you cant visit my site to proof that your rep is in new jersey. I signed up in family names under consent and then told you about it did not sneak it lol... Yes but if you are not so determined to remove every bad review with your I'm so right about everything tongue it would still be there!
Posted by desiweb, 01-02-2010, 03:05 PM
Are you a real customer. Another cheap trick from PlatinumServerManagement.com See guys your decide now whether he is abusing me or I abuse them ? I also have an example for you Mr. Fake; If you go to a restaurant with your girl friend and order for a meal to the same waitress kicked my butt. After waiting and waiting and waiting..... When restaurant closing times come you call that waitress and asked her where is my meal, I have waited long, I shell complaint about you. After listening your crap if she kick your butt and throw you out of the restaurant. I will see how human you behave in front of that restaurant. Lolzzz See other posts of happy customers of PSM. Lolzzzz at you I invite all unhappy PSM customers come here don't be afraid of these people, Let the whole world know how they behave. Bottom line Please don't mind your behavior looks like a gangster just came out of Jail. Lolzzzzzz
Posted by desiweb, 01-02-2010, 03:14 PM
I am very much convinced with your saying. I think they are some liar indian guys faking people. They lied to me many times and not even admit their faults. When they were shifting my server, They messed up with one of my database and claiming to me that it is perfectly perfect. I asked them again and again, after many requests they fixed the database and replied to me that "We have again checked the database and found no errors" Lolzzzz Last edited by desiweb; 01-02-2010 at 03:19 PM.
Posted by ServerManagement, 01-02-2010, 03:19 PM
There is no excuse for your behavior. Even if the service was bad, simply leave and move on. But instead, you claim the service was bad, but kept wanting to come back, you even wanted to prepay for a whole year! You are mad that we don't want to put up with your abuse, end of story. It's funny how the ONLY bad replies here are from people that WE did not accept back upon resignup! Each and every one is the same story. Customer used our service in the past, they signed up again later, we refused them for abuse, then all of a sudden they come here and say we're no good. Each and every one is exactly like this. Go figure! I am quite confident that the readers are smart enough to realize that the "dozens" of positive posts in this thread are the "real" reflection of our service, and "not" the 3 measely posts from disgrunted customers that "we" booted for abuse! -Finished. Last edited by ServerManagement; 01-02-2010 at 03:22 PM.
Posted by desiweb, 01-02-2010, 03:24 PM
That is also one of your trick, to ask customers to sing up again and if they complaint you simply show to the world "See he wanted to come back" You are not smart at service but got very smart brains to trick people. Hats off to you guys. I really learned a lot from you. Leave this why you are not answering the questions has been raised on you ? Lets start one by one. First prove that you are a USA based company. Come on .. Go Ahead!
Posted by desiweb, 01-09-2010, 03:43 AM
Yesterday I got a new server and this time I decide to give a try to another company. I have learned a very good lesson from PlatinumServerManagement.com that "NEVER PUT ALL YOUR EGGS IN ONE BASKET" I chosed WebbyCart.com There rates are lower and services are great so far. Before signing up I chat with a support person and asked about a Bad Review on WebHostingTalk.com He admit at the first that Yes, it was a human error and we will not let it happen again. Now thats like a US based company. They never make crappy excuses like PlatinumServerManagement do. We all are humans and made mistakes daily but if we learn from those mistakes and don't repeat them. I think mistakes are good thing. I straightly signed up with them Paid for three months in advance. Less than 12 hours they setup and harden the server and also moved accounts from old server to the new one. Now I realize how liar PSM guys are. they took one month to transfer the data from old server to new while WebbyCart.com guys transferred in just few hours. There are some Php application issue on the server which they are working on and 90% errors cleared.
Posted by hosteur, 01-09-2010, 05:01 AM
Bookmark WebbyCart for further jobs, I did also use PSM by the past and can also confirm how bad they are...
Posted by JLHC, 01-10-2010, 01:26 AM
Actually they seem to be based in the Philippines. Anyway I have used their backup services in the past and their support is indeed top notch, even though it may not be US based.
Posted by RobM, 01-10-2010, 06:38 AM
You could have answered this question by doing a little homework and a quick search... Here in the US you can search a business very easy? From NJ database: Business Entity Name PLATINUM SERVER MANAGEMENT, INC. Type Code DOMESTIC PROFIT CORPORATION <- this here tells you if it's a US based company
Posted by ServerManagement, 01-10-2010, 05:34 PM
Excuse me? Is this some type of joke? I'm really interested to know of any proof you have of your claim. We are absolutely not in the Philippines, and have no contracted/outsources employees there either. Our entire company is in New Jersey, US.
Posted by JixHost, 01-10-2010, 06:10 PM
PSM is certainly a U.S. based company out of New Jersey. The English spoken is native as well. I think they are wonderful and there is a higher level of trust based on their longevity, size and being domestic. The service has been excellent, fast and organized. PSM, you guys are doing a fantastic job and moving forward I will continue to add more servers under your management.
Posted by webhostmaniac, 01-11-2010, 01:04 AM
I too have used psm in the past and they are a great company though I did have an issue one time It was resolved quite quickly and psm did their best to help me
Posted by JLHC, 01-11-2010, 03:24 AM
Well if you read my post clearly you should be able to see that I am quoting and referring to this response:- http://www.webhostingtalk.com/showth...09#post6585209 Next time please read things carefully before you start to get offensive. I have recommended users to you guys in the past but with this rude response, I will have second thought on doing so in the future.
Posted by david510, 01-11-2010, 05:22 AM
WebbyCart is Philippine based. You can contact them and clarify that. And JLHC was referring to that.
Posted by hosteur, 01-11-2010, 06:38 AM
Not a problem from where are based the company, as we word world wide... Till the jobs are correctlly done... Don't really care about location...
Posted by Disclosure, 01-11-2010, 11:08 AM
I hope in the future, PSM will provide management with complex case, incase: cluster server.
Posted by ServerManagement, 01-11-2010, 11:11 AM
Sorry, but it wasn't clear so I just wanted to clarify. There were posts before accusing us of not being in the US, then your reply saying "they" were in the Phillipines was not too clear. Thanks for the clarification, sorry for the misunderstanding.
Posted by JLHC, 01-11-2010, 11:26 AM
No problem. No hard feelings.
Posted by ZenMonk, 01-12-2010, 01:05 PM
Exactly..the location doesnt matter as long as the goods are delivered as promised Infact, moving the support to different timezones would provide with efficient 24/7 coverage.
Posted by JohnnyUtah, 01-12-2010, 08:42 PM
I agree, we used them for a VPS setup we had. Awsome service. Great price. Will use them again for sure.
Posted by Nam, 01-18-2010, 12:47 PM
desiweb, it is very rude to bash the company no matter how bad they are, in their praised/compliment thread. It's like bashing the advertised thread (which against the rules). If you really want people to take you seriously, open your own thread review "PSM sucks", "or PSM horrible" whatsoever, just don't jump into other's people praised thread and say things negatively. Using your own thread you can actually "expose" about the bad company more clear to the world. Personally, PSM never failed me, they're rocked! Period. Of course, out of thousands of clients they have with their size, it's not unusual for a few unhappy customers. WHT is all about opinions, just don't jump on people's thread please! It annoys the heck out of me reading those.
Posted by hosting_we3cares, 01-18-2010, 01:09 PM
This is a perfect suggestion. I must depend you.
Posted by saimmalik, 01-18-2010, 04:37 PM
We once get management from them and they were totally unresponsive. Tickets were not being replied before 6 to 8 hours. Beware of them. What is your hosting company name. It seems you are a paid advertiser.
Posted by ServerManagement, 01-18-2010, 05:58 PM
I don't know what your account was, but I don't believe this. Every reply here contradicts what you say. Plus, I know that all tickets are resolved within our guarantee, we never have any tickets exceed our SLA guarantees. We guarantee our SLA with money back refunds also just to ensure customer confidence. Last edited by ServerManagement; 01-18-2010 at 06:01 PM.
Posted by respite, 01-19-2010, 03:36 PM
Well if you read your own sla then you would know its possible for that to be exceeded
Posted by saimmalik, 01-19-2010, 04:02 PM
It did happen with us. What on earth anyone can do if you deny. Also when we were getting services you said you will do this and you will do that but once we signed up there was nothing as you said so we canceled the services in the first month
Posted by saimmalik, 01-19-2010, 05:03 PM
They are charging heavy to the customers and want them to wait for 6 hours during server down time. Is it some kind of joke for you to play with innocent people on the name of services?. The same way when our server was down and there was no reply from your side for hours despite our emails and calls. The crap on the name of services. I will warn everyone don't go with them without reading their SLA where they have clearly mentioned 6 hours response time which a normal data center support can provide without charging a penny.
Posted by sd-designs, 01-29-2010, 06:01 AM
They are a very good company to have an extra pair of eyes on your servers. They provide professional service and very fair... Well I'd say beyond fair pricing for what they provide! -SD Designs
Posted by webmonkey, 02-01-2010, 05:05 AM
I used PSM myself at one point and may again in the future. I left them because I learned that I could get what I needed right at my data center for the most part. But seriously, I'm reading the complaints in this thread and I have to wonder, what DO people expect for 30 bucks a month? You can't get an "emergency squad" for your server at that price ANYWHERE, and why would anyone even remotely expect that they could ? I have to wonder what those people complaining, can do for a dollar a day !?!
Posted by david510, 02-01-2010, 06:04 AM
Low PRICE does not mean low QUALITY. This is not right? Or we should only expect that much?
Posted by hosting_we3cares, 02-01-2010, 06:15 AM
You are very correct and they are doing a fair job.

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