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StartSSL [billing issue]
| Posted by Fordam, 02-21-2015, 08:35 AM |
| Do not where to write , if I did not pick up right place , moderatros please put it to where it belongs.
I have multiple problems with www.startssl.com ! I put revocation to one of my SSL Certificates , got email :
Your certificate with serial number (158082) has been revoked for the following reason(s):
- the subscriber of the certificate requested revocation.
The following comment has been added by StartCom's Administration Personnel:
Exceptionally revoked without revocation fee charge.
** If you feel, that the reasons above are not correct,
please contact us, by replying to this message, with
your explanation!
StartCom Ltd.
StartSSL Certification Authority
Now they are trying to force me to revew subscription - Is my english so bad that I can not understand : " Exceptionally revoked without revocation fee charge." ?????????
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| Posted by FCHosting, 02-21-2015, 08:56 AM |
| It says without a fee, where did you see them asking you to pay anything?
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| Posted by ryus, 02-21-2015, 09:18 AM |
| I think they are just confirming if the revocation request from initiated by you. Nothing wrong with that I guess.
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| Posted by Fordam, 02-21-2015, 09:28 AM |
| Yep , nothing wrong , Now they want to charge new subscription :
Thank you for requesting a digital certificate with us. However Class 1 certificates are not meant to be used for commercial activities or financial transactions according to our policy. For this purpose please consider upgrading to Class 2 or higher verification level.
After three telephone calls I made , I was assured there will be no fee and I got email I write about above - now they want me to pay .......
I must say all personal is very rood and unprofessional - Girl from yesterday I spoke was so so , today one ......
First it is my fault to have their service - I did not find anything bad from them last year when I sign in - now this.
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| Posted by jacobg830, 02-21-2015, 09:53 AM |
| They are asking you to consider buying a different (non-free) ssl certificate. They aren't actually charging you for any new subscription.
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| Posted by Fordam, 02-21-2015, 10:10 AM |
| No , no , I had a validation ( personal and organization ) which is for one year. All certificates are valid for 2 years - I ask precisely as my subscription was not valid anymore - if I have to renew it or I can get revoked certificate without new subscription - now I have to pay again and all other certificates will be still valid for 10 and more month.
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| Posted by critihost, 02-21-2015, 03:04 PM |
| I would continue working with their support. It sounds like a language barrier issue primarily so try to relax and take a little longer to write your message. I've had nothing but great experiences with StartSSL.
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