Experience with TeppaHost?

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Posted by darksanity, 08-06-2007, 07:59 AM
Has anyone had experience with teppahost? are they reliable at all? omg why can't i link without 5 posts... ok its www dot teppahost dot com
Posted by kjawaid, 08-06-2007, 08:14 AM
For your kind information teppahost.com domain is available for registration .. where you heard this name http://whois.domaintools.com/teppahost.com
Posted by darksanity, 08-06-2007, 08:16 AM
woops sorry its teppahosting dot com
Posted by Hosting Comments, 08-06-2007, 08:17 AM
The website doesn't work at my end. Not a single information is available about teppahost in Google.
Posted by darksanity, 08-06-2007, 08:20 AM
did you look at my second post? lol its teppahosting but you guys havent even heard of it? its a reseller host...
Posted by Hosting Comments, 08-06-2007, 08:23 AM
OK. This will give you more information I guess- http://www.webhostingtalk.com/showthread.php?t=616100 Just enter Teppahosting in search box of WHT you will get lot of info over here.
Posted by kjawaid, 08-06-2007, 08:39 AM
A very new company domain registered in late January this year .. however they don't offer reseller hosting package
Posted by rowdyplace, 08-06-2007, 11:07 AM
I use them. I am happy with their service. They have done well by me. Yes, they do sell reseller packages: http://www.webhostingtalk.com/showth...t=teppahosting
Posted by ldcdc, 08-06-2007, 01:44 PM
rowdyplace, please post a domain that you host with teppahosting, or send it to the moderating team via http://www.webhostingtalk.com/report.php?p=4647108. Thank you!
Posted by kjawaid, 08-06-2007, 01:55 PM
Sorry for the mistake
Posted by anon-e-mouse, 08-06-2007, 11:01 PM
Done and confirmed
Posted by darksanity, 08-07-2007, 03:02 AM
whats this confirming thing? Theres a lot of conflicting views here is anyone actually on there hosting plans? How's there service?
Posted by rowdyplace, 08-07-2007, 07:14 AM
Hey anon-e-mouse: What was the purpose of asking me to provide proof that I was a customer?
Posted by ldcdc, 08-07-2007, 03:17 PM
To make sure that you were complying with this rule: For any questions regarding the rules and moderators' actions, please use the helpdesk: http://www.webhostingtalk.com/helpdesk/
Posted by rowdyplace, 08-07-2007, 03:57 PM
Thanks... That is a very good rule.
Posted by 1imran, 08-07-2007, 04:51 PM
I have a reseller account with teppahosting to host personal domains. They offered good deals, and so far, I have had very good experience with them. No downtime and fast server performance. I have submitted my domain hosted with them at http://www.webhostingtalk.com/report.php?p=4647108
Posted by ldcdc, 08-07-2007, 05:48 PM
Confirmed. Thank you!
Posted by Dan321, 08-09-2007, 04:05 PM
hmm i cant get on their website? is it down?
Posted by rowdyplace, 08-09-2007, 05:56 PM
It is for me (Alabama USA - 4:50PM CST Aug 09, 2007) I have been experiencing slow downs and timeouts all day while setting up some domains. I noticed that they changed their WHM last night. Not sure if they changed version or display interface... Being the eternal optimist, I am sure they are conducting server maintenance, and all will be fine tomorrow.
Posted by Outlaw Web Master, 08-10-2007, 01:32 AM
yupps....I have the pleasure to confirm teppa's go for launch owm
Posted by iHubNet, 08-10-2007, 02:02 AM
Never heard and looks like pretty new " Created: 2007-01-29" thanks
Posted by Dan321, 08-10-2007, 03:13 AM
I got a question, Im in the UK... and it usually takes til around 10:30pm my time for them to come online and answer tickets. Any idea why they arent on very often? I can only catch them late at night my time.
Posted by anon-e-mouse, 08-10-2007, 04:15 AM
How about asking them? We would only be second guessing
Posted by darksanity, 08-10-2007, 06:09 AM
yeah they were definitely down today!
Posted by Tron Hosting, 08-10-2007, 06:41 AM
I asked them why that is. They said their Live Chat team is busy with support tickets in the client area, therefore the Live Chat is most time offline. If that's so, why don't they just hire more people for support? I asked them, and they told me that they have everybody they need right now. If that's correct, then why is the Live Support team answering offline support tickets?
Posted by darksanity, 08-10-2007, 06:42 AM
yeah that is a bit weird
Posted by darksanity, 08-11-2007, 05:47 AM
Down again who else is using them ? do any of you guys know why?
Posted by Outlaw Web Master, 08-11-2007, 05:57 AM
no idea mate but will tell you one thing. this looks like a clumsy outfit so if you're serious about your uptime, then maybe you should think about moving to a reliable place. over this last few days, teppa's been up and down more times than a manically depressed elephant on steroids. have you tried pinging their ip? owm
Posted by Pickin, 08-12-2007, 04:10 AM
Hello Guys, Unfortunately we are experiencing Serious Apache problems, for that reason the server is down and Up We are working hard in this problem, we are transferring all our Customers account to another server. Thank you Teppa
Posted by Tron Hosting, 08-12-2007, 06:56 AM
Hello, Will Teppa Hosting customers receive any refunds after this 3 days continuous downtime? Thanks, Tron Hosting
Posted by bobb1589, 08-12-2007, 01:37 PM
Hello, I orderde a reseller package on the 2nd. I was very happy the first week or so. Lately say the past 3 days or so i have had alot of downtime and now for the past day or so i havent had any uptime at all. I am very dissatsified with this service and so are my clients who are very reliant on their email and websites. to pickin: I would like a full refund and you may cancel my account. I havent even received an email of any problems. I have several clients who are very unhappy because they rely on their webhosting and email heavily. I am very dissatisfied with the downtime that i have been receiving lately. Best Regards, robert
Posted by phankhi, 08-12-2007, 10:31 PM
They are moving me to another server and if that fails then I will definitely ask for a refund. I would like to give them a go..Ill let you guys know.
Posted by Frimon86, 08-12-2007, 10:43 PM
Good deal. They should have moved you to a new server a long time ago, but let us know whats going on!
Posted by Tron Hosting, 08-13-2007, 04:33 AM
Hello, I was also told that I would be moved. I'll let WHT members know if the new server is any better. EDIT: I have received an e-mail from Teppa Hosting that customers that experienced the downtime will have their Storage Space and Bandwidth doubled. That would make my account have 120 GB of Disk Space and 1200 GB (1.2 TB) of Bandwidth. If that's not overselling, then what is? Regards, Tron Hosting Last edited by Tron Hosting; 08-13-2007 at 04:43 AM.
Posted by Outlaw Web Master, 08-13-2007, 07:53 AM
sounds more than just teething problems but they might be able to work it out. owm
Posted by Tron Hosting, 08-13-2007, 08:01 AM
Hello, I hope so; considering that their new server (Teppa5) is not very big, if I am correct. Regards, Tron Hosting
Posted by bobb1589, 08-13-2007, 09:08 AM
Hello, This is becoming a joke. I sent them an e-mail saying i would like a full refund and my account canceled. I received a reply back saying that they do not give refunds and that I could check the TOS and sent me a link and sure enough the site was down. I am going to file a paypal dispute because i feel that i should be refunded. What is their uptime guarantee then? That I get a free t-shirt if their is downtime? Best Regards, Robert
Posted by phonic2k, 08-13-2007, 12:58 PM
That's very interesting. While looking for a reseller I had a live chat with someome from teppahosting,and asked that question:: but you offer a 30 day money back? TeppaHosting: Yup. TeppaHosting: That we do."
Posted by GBServers-Mark, 08-13-2007, 02:23 PM
Small new hosting companies are better than going with big companies, better support, not as likley to oversell.
Posted by ldcdc, 08-13-2007, 02:31 PM
Interesting bit phonic2k. When did you have that chat with them? From http://www.teppahosting.com/tos.html:
Posted by Frimon86, 08-13-2007, 05:02 PM
snipped >> This is might interesting.. I think its another outsourced support person who doesn't know what their doing.. though while I had a little extra few minuets on my hands I'd drop by and talk their staff and ask the same question.. UPDATE: Now live chat is online again, with customer serivce. lol i think teppahosting is reading this topic Last edited by net; 08-13-2007 at 11:09 PM.
Posted by Outlaw Web Master, 08-13-2007, 07:33 PM
Overselling seems to be just a hassle for both the hosts and the clients. I mean okay it's a bummer when the services go up and down like a yoyo on steroids and the customers squeal like banshees. But on the other hand it must be a such a pisser checking your emails to see nothing but complaints and disputes from your clients. In my view, it wouldn't be worth the hassle to earn the pittance. owm
Posted by ldcdc, 08-14-2007, 12:19 AM
I don't see how we can conclude that the issues they had were due to overselling. If they were, then doubling the packages would not be the smartest move.
Posted by rowdyplace, 08-16-2007, 09:25 AM
Not Pleased - at all! Originally, I spoke up defending these guys, but now, I have to change my story. For the past week or so, they have gone from bad to even worse... My customers have started complaining, and I have to move these accounts to another reseller. I just do not have faith in these guys any more. I think for the first few days they were offering excuses (change server...additional RAM...) Now they are not even responding to my emails or support tickets. I have paid a year in advance - I feel like I have wasted enough money and time with these goof-balls. Time to cut our losses!!!
Posted by darksanity, 08-17-2007, 06:30 AM
doh the first reviews were good so i signed up with them and now they re down almost every day my site moniter tells me my site is down 40% every single day this is not good not good at all... i have lodged a paypal complaint and are waiting on paypal to retrieve my money as they have in their "tos" that no refunds are allowed... i did not accept the tos when i signed up and i believe its a new thing also it is not on their site so we can safely assume that they do not want people seeing their no refund policy....
Posted by Tron Hosting, 08-17-2007, 08:08 AM
Teppa Hosting must have done a mistake when configuring WHMCS, as if you do not tick a check box, the system allows customers to order without agreeing to the Terms of Service. Therefore, whoever ordered without ticking the "I agree" check box, should be fine against Teppa Hosting. UPDATE: I was told that I would be moved on a new server 5 DAYS AGO! I'm still waiting to be moved! I don't think Teppa Hosting is going to finally work, as they are having problems with ALL of their servers. <> Last edited by anon-e-mouse; 08-17-2007 at 08:26 AM.
Posted by rowdyplace, 08-17-2007, 08:41 AM
I'm not sure they are coming back... Been up and down for about 2 weeks - mostly slow or down. Received an email on 8/14/07 concerning their nameserver ips changing, and I have heard nothing since. They were down for hours after their email... Yesterday, I submitted email and also opened a ticket. Never got a response to the email - did get a "auto" response to the ticket. Later in the day, I tried the link to the ticket, and the ticket could not be found. They are messed up. I have moved most of my accounts away from them.
Posted by rowdyplace, 08-17-2007, 11:21 AM
I just received this response to a complaint ticket I submitted this morning: Posted: 17/08/2007 09:47 Dear Customer, We are working so so hard trying to help EVERY customer! We found the problems! There was a website hosted with us using 40%+ of are CPU causing us to crash or be slow! Sorry for this we really. I'm personal sorry for this. I wish you the best of luck. But I do believe we have fixed this problem. Regards, Tyler Hook TeppaWeb Support Operator
Posted by rowdyplace, 08-17-2007, 10:28 PM
They not even back on their feet (technically), and they have the gall to run this ad in WHT: http://www.webhostingtalk.com/showthread.php?t=628497 I am astonished! They cannot handle what they currently have, and now offer a FREE YEAR of hosting!! What is that smell????
Posted by Pickin, 08-17-2007, 11:49 PM
Hello Guys, First, Personally i Apologize for all the problems this 2 Weeks, We always tried to give a good Service but as they know, the technical problems are not Easy to solve. The Teppa1 Server will be discarded in Days, all the accounts has been moved successful to Our Teppa5 Server, Also there were some problems in the Server Teppa5, but all the problems now are solved and now everything are working at Full speed. Again I personally apologize for all the problems, now everything are working fine And about the WHT Offer, If they wish, can ask to all our clients if we have failed to our Customers For example, one of our Servers can work without problems 9 Months, but in the 10 Month the Hard Drive fails, we need change the Hard Drive and start all again. If you have Questions, you can Contact me at ceo@teppahosting.com for a faster Response. Thanks for your Time, Teppa
Posted by darksanity, 08-17-2007, 11:53 PM
Hello then can you refund me?
Posted by ldcdc, 08-17-2007, 11:59 PM
In theory at least, a company can have some issues to solve, but that doesn't mean marketing has to stop working. Then again, it's all relative. A very small company run by a couple of individuals would be expected to reduce its marketing efforts while a crisis is being handled.
Posted by rowdyplace, 08-20-2007, 08:03 PM
today is Monday, August 20, 2007 at 7pm CDT. Am I the only one still having troubles with these guys? I have fought nameserver issues all weekend, and sent several emails and tickets defining each problem, and requesting tech support. I got one email about 5am this morning asking "what kind of problems are you having?" This agitated me to no end...I had spent several lines and paragraphs describing the problems in the prior emails. Yet, I did summerize the nameserver issues I was having, replied to that email...and now have heard nothing. I did see that they have a new website up and almost running. If I am the only one having troubles with these guys, I will shut up and go away. I did not start this thread, but have been an active participant all along - going from backing them originally to changing my opinion about their product and support - It now is poor!
Posted by darksanity, 08-21-2007, 02:48 AM
what kind of nameserver issues... my custom ones don't work at all i don't think they even know how!
Posted by rowdyplace, 08-21-2007, 07:19 AM
My custom ones now don't work. They did before i got the email on (8/14/07) to change the ip since they were shifting us to Teppa5. I have had nothing but down time, technical troubles, and unanswered tickets for the past 2 - 3 weeks from these guys. They do not service their accounts, and they do not have the professionalism and technical ability to run a server provider. They are having too much fun "playing office". This weekend they ran the WHT adv giving a free year of additional time for a 1 year payment. They also have spent the last few days building their new website. I know for a fact, that they have NOT spent anytime serviceing their existing PAID customers. They cannot last much more than about one more month...Then, gone with our money! I am through with them. I am moving my business to another hosting reseller.
Posted by darksanity, 08-21-2007, 07:23 AM
mine have never worked... they ignore my tickets.... join me rowdy get paypal on them !
Posted by rowdyplace, 08-21-2007, 07:47 AM
darksanity- I think you have a good idea. I hear the crap about their TOS not providing for refunds. But, if several of us contact PayPal about this "fraud" we just may get some of our money back. I say "fraud" because they have not delivered what they advertised - like a functioning product with 24/7 support, etc. I think we should organize first. There is strength in numbers. Then, in a concerted effort - on the same day - individually, we all contact PayPal asking for a refund from Teppahosting. Heck yes, I'll join you!
Posted by darksanity, 08-21-2007, 07:54 AM
ermmm its a little late i have already escalated with paypal under item not as described... you have some catch up to do! also can i call on you for evidence of their crappy... everything?
Posted by rowdyplace, 08-21-2007, 08:03 AM
Good Move!! Sure, you can count on me for backup. Right now, I am too busy to mess with Paypal. But, later on today I will submit my case to Paypal. PM me with any good pointers you have used. In the meantime, any others wanting to join this efford should leave their posting here. We will present a stronger case if we show PayPal that there are 5...or 55 (??) of us having the same troubles with TeppaHosting.
Posted by rowdyplace, 08-21-2007, 08:40 AM
It looks like they killed my account!! It was up earlier this morning... Now I take time to notify PayPal...
Posted by Outlaw Web Master, 08-21-2007, 03:05 PM
hmm there own site doesn't seem to have problems. maybe people should request reseller accounts on the same server as them owm
Posted by rowdyplace, 08-21-2007, 03:42 PM
Try www.rapidvps.net I think this is the supplier based on their new nameservers and a healthy dose of whois. Yep, the jerks refused to read my emails and support request tickets all weekend - but they did read my WHT posts on this thread this morning and cancelled my entire account! I guess that was easier than solving my simple nameserver issues... This ain't over...teppa. You got a full years payment out of me and I own a coupla of dedicated ip's... Either send me the Paypal refund, or face charges of theft by deception... I'll give you a few days to come to your senses...
Posted by rowdyplace, 08-21-2007, 05:48 PM
Hmmmmm... Teppas WHT ads are being placed by a user known as "Pickin". I wonder why he is shown as suspended by the Webhostingtalk forum profile data... Anybody know??
Posted by phankhi, 08-22-2007, 10:13 AM
hi all moving my accounts to Teppa5 server DID NOT HELP! my sites were still down and couldnt install programs from Fantastico. So I decided to cut my losses and move to another decent reseller account. I wish i can get a refund because (only joined in July 2007) Teppa Hosting did not fulfil their end of the contract. 99.9% uptime?????? i had a monitor on the server and it was NOT 99.9% over the last 2 weeks!
Posted by rowdyplace, 08-22-2007, 10:37 AM
I agree with you! But, be careful what you say until you get all your data moved. I started moving my accounts away from teppa this weekend to a new provider. I have (had) 5 open tech tickets pertaining to slow downs, nameservers, etc. They responded with a curt email on Monday saying "I don't understand..." They had deleted all my tickets pertaining to problems that they did not want to address. Now at 8am Monday morning, instead of communicating with me, they CANCELLED my account. No email. No notice. NO nothing!! They just deleted my access to my WHM and cPanel accounts, and deleted all my customers site data. Now, If that is not THEFT, I don't know what is... They refuse to answer my daily emails asking WTF??? I prepaid a year in advance - They owe me (at least) the return of the balance of 11 months of the fees I paid them. I was only a customer for 1 month... And, during that month, they certainly did not deliver the advertised product - 99% uptime and 24/7 support... They appear to be too busy selling new accounts (see this forum - every 10 days they have a big sale advertised...and building a snappy new website to get around to solving their technical problems. It ain't over teppa........... Last edited by rowdyplace; 08-22-2007 at 10:40 AM.
Posted by Outlaw Web Master, 08-22-2007, 12:28 PM
In my honest opinion I think their advertisements in the reseller offers forum should be either deleted or hidden until the issues of their credability get sorted out. Seems like they are conning people all ways. If you don't like what I say teppahosting, then the simple answer is to fix everything. It's not rocket science and if you can't fix these simple issues, then you should go & ask if you can have your morning paper round back owm
Posted by Dan321, 08-22-2007, 08:16 PM
I can't really understand why you guys are having so many problems? I joined teppa around 2 weeks ago, and I experienced a little downtime but I am now on teppa 5 and everythings running smoothly.
Posted by Outlaw Web Master, 08-22-2007, 09:18 PM
hmm.... Then you must be one of the lucky ones. In fact you seem to be the only one in this thread who's not had a problem with teppa. What's the domain you have on teppa 5, because the posters above would most likely want to see some proof that not everyone is having such a bad time with teppa. If you don't want to share it on the forum, them pm one of the admin team so they can verify that you have a hosting account with them. owm Last edited by Outlaw Web Master; 08-22-2007 at 09:22 PM.
Posted by Dan321, 08-22-2007, 09:52 PM
pm sent to admin
Posted by Dan321, 08-22-2007, 09:58 PM
to be honest with you, I think the reason my reseller is fine, is because im in constant contact via tickets and live help. Cause you have to contact them to get them to move you and to give u new nameservers.
Posted by anon-e-mouse, 08-22-2007, 10:18 PM
Reporting the post might get a faster verification
Posted by Dan321, 08-22-2007, 10:19 PM
ok i reported
Posted by ldcdc, 08-22-2007, 11:05 PM
I confirm that the supplied domain is hosted by Teppahosting.
Posted by the-wizard, 08-23-2007, 02:07 AM
hi, i got account also at teppa, so far all ok for me, url wil be send to staff for verification.
Posted by anon-e-mouse, 08-23-2007, 02:22 AM
And verified. How long have you been with them? 3 days?
Posted by the-wizard, 08-23-2007, 02:38 AM
yes, and i must say i don't have any important site on it, so when things goes wrong its not much of a problem for me. Looked like i was setup at a new server, because looking at the available space left it was almost empty.
Posted by ramavps, 08-23-2007, 03:06 PM
i am founding this website that you are talking about is down for me isn't it ?
Posted by Dan321, 08-23-2007, 05:59 PM
it is teppahosting.com i can get on it fine
Posted by rowdyplace, 08-24-2007, 01:46 PM
A new day has dawned for Teppahosting. After several days of "negotiations", I now have a fully functioning account, and have burried the hatchet with Teppa. I have a brand new dedicated ip address, and functioning nameservers. I am accessing all my accounts with ease! I am now of the opinion that it is obvious these guys did not forsee all the technical challenges that lay ahead when they started a reseller hosting company. I do think that within the next few days they will return to their self advertised claim of 24/7 support. My accounts are working just fine... Thanks Teppa!
Posted by Dan321, 08-24-2007, 08:44 PM
so your back with them now?
Posted by Tsohxert, 08-25-2007, 12:39 AM
Thats great to hear your happy with your new host rowdyplace. Sometimes web hosting companies face obstacles, and have there issues, so its good you decided to stick around
Posted by phonic2k, 09-03-2007, 11:19 AM
I've been on holiday for 2 weeks, and returned to fine my dedicated IP dead, and no websites working. I logged into the client area to find I'm on a new shared IP and doing some research found that I'm on a VPS from powerVPS on a shared IP. I have SSH so I logged in to verify this by findindg "/dev/simfs" as the file system and the other signs in /proc that tell me it's OpenVZ. also, the wonderful anonymous hostname of beta.teppahosting.com really helps build back trust with customers! What a joke!
Posted by phonic2k, 09-03-2007, 04:19 PM
sorry, it's rapidvps not powervps! I traceroute shows it as: cup.rapidvps.NET (66.186.35.122) 155.007 ms 153.929 ms 153.882 ms beta.teppahosting.com (66.186.35.149) 158.141 ms 158.118 ms 158.153 ms high ping times too. used to get 100ms and fast downloads when located in AtlantaNAP.
Posted by rowdyplace, 09-05-2007, 06:39 AM
Although I did have issues a while back, I have had great service from these guys for the past two weeks. No problems! I have been active adding accounts and adjusting others. It appears to me that they just went through some "growing-pains", and now have everything worked out. Hope you get yours solved soon...
Posted by Dan321, 09-06-2007, 06:48 PM
teppahosting is down again? my webhost manager wont login and I cant see any of my websites.
Posted by Dan321, 09-06-2007, 06:51 PM
none of my websites will load. a lot of moaning customers yelling at me.. not happy
Posted by rowdyplace, 09-06-2007, 06:53 PM
I'm up, (Teppa is working fine for me) and have not been down all day. Just logged in to my WHM - 5:50pm (17:50hrs) EDT Sept. 06-07. cPanel is ok too.
Posted by Dan321, 09-06-2007, 06:57 PM
try visit http://www.teppahosting.com that is the page that is being viewed on all of my sites at the moment looks like they might be doing a reinstall not sure
Posted by next-hop, 09-06-2007, 07:44 PM
From the looks of it, it seems as though they had a root hack...very bad thing. Hope everyone had backups.
Posted by Dan321, 09-06-2007, 07:56 PM
as a reseller, it is not really our responsibility to take backups. do you know anymore information the person who last posted (forgot name)
Posted by Outlaw Web Master, 09-06-2007, 08:19 PM
hmmm.... maybe they should just have their box switched off....I mean it's hardly a great advertisement is it? owm
Posted by Dan321, 09-06-2007, 08:49 PM
can someone do a screenshot? cause i cant see anything bad on their site, only page cannot be displayed
Posted by rowdyplace, 09-06-2007, 09:05 PM
Here it is...see attachment. Attached Thumbnails
Posted by Dan321, 09-06-2007, 09:08 PM
so rowdyplace your reseller is still up? or wat? mines completely down :|
Posted by Outlaw Web Master, 09-06-2007, 09:12 PM
hmmmm....given that teppa have only been around for a few months...which has included multiple downtimes and now rooted, maybe they should just give up and go back to their early morning paper rounds. owm
Posted by rowdyplace, 09-06-2007, 09:25 PM
Nitratec02 -> I'm still up. I must be on a different server. These poor guys really have had the problems...I gave them a lot of grief in the old days, but they finally got all my issues resolved, and I have been up for about 3 weeks with NO problems.
Posted by nax9, 09-07-2007, 01:33 AM
It is always your responsibility to your clients to have backups. While the provider may or may not provide backups, they are usually not guaranteed, and provided "as-is".
Posted by phonic2k, 09-07-2007, 03:52 AM
Hi, Things must have hit rock bottom with staff offering customers hosting with a different company. oh, here's a quote from a staff member with regards to 24 hour support: "I'm on it all the time, even in School!" With regards to the root hack, it was only a matter of time! Current servers: beta.teppahosting.com is teppa5 VPS server hosted with RapidVPS running OpenVZ. teppa6.teppahosting.com is teppa6 VPS server hosted with Liquidweb running VZ.
Posted by Tron Hosting, 09-07-2007, 03:57 AM
Teppa Hosting was hacked and all of the accounts in Teppa5 (beta) server have been deleted! Their backups were also deleted! I have lost a tremendous amount of data, even though I personally do weekly backups. When I asked if they had any server security installed, they responded with some of the most secure protection measures. I can hardly believe a hacker could possibly get by all of these. I'll be moving to a dedicated server soon as Teppa Hosting is not reliable anymore. Last edited by Tron Hosting; 09-07-2007 at 04:00 AM.
Posted by phonic2k, 09-07-2007, 04:03 AM
I did tell them it's stupid to host customers on the same server as your company and support sites. I think they are from Chilie, as IP is from chilie. They did not even backup there own site, have a look at the current site: Dear Customers, TeppaHosting was hacked , i'm fully working to get back teppa as soon posible. The hacker has deleted all the Teppa6 Server accounts, also the Backups for that reason we don't have any possibility to get backups of the Websites http://freewebspace.net/forums/images/new/cry.gif I reloaded the server OS and now i'm working in the Teppa Main Website. If you are Customer, Please e-mail me to info@teppahosting.com with the following information: Type of Account (Shared or Reseller): Domain: Desired Username: Desired Password: Plan Bought: Unfortunately if you are Free Web Hosting user we don't recreate your account because the Hacker was a Free Host user.
Posted by phonic2k, 09-07-2007, 04:07 AM
no, that was a typo... they mean to say "some of the worlds most insecure servers, as we have an open door policy!"
Posted by phonic2k, 09-07-2007, 04:29 AM
That's just not possible, they have only 2 VPS one with RapidVPS and the other with Liquidweb. What's your doamin? Have you been moved to zeonwebhosting(owned by a staff member of teppa)? emm... now can 2 servers get hacked at the same time, unless they moved all to teppa6 (inc. company site) just before the hack.
Posted by rowdyplace, 09-07-2007, 06:47 AM
I have a few sites hosted with Teppa, and I am still up and running...(Friday - 5:45am Sept 07, 2007 EDT). My sites are up and running, and I am able to use WHM and cPanel. They (appear to have had) only had one server hacked.
Posted by phonic2k, 09-07-2007, 07:25 AM
Can you give an example domain?
Posted by rowdyplace, 09-07-2007, 10:36 AM
PM me for the details, please...
Posted by phonic2k, 09-07-2007, 01:16 PM
done that and checked, and can verify teppa6(VPS from liquidweb) has sites up and running, as of today. I would be very worried if my company sites were hosted with them. I've found out something intersting and will PM you...
Posted by Nnyan, 09-07-2007, 06:20 PM
Thats just plain BAD. No off site backups, running company and clients on same servers, etc... I agree if I was a Teppa customer I would find a new host ASAP.
Posted by darksanity, 09-07-2007, 09:24 PM
they got hacked i see paypal forcing a refund already. seriously these guys are goofballs...
Posted by Outlaw Web Master, 09-08-2007, 05:37 PM
owm
Posted by Dan321, 09-09-2007, 07:18 PM
suprise suprise my accounts with teppa are down yet again. and now theyve put all my accounts on freehostia what cheek.
Posted by darksanity, 09-10-2007, 07:47 AM
really what did they say?
Posted by Dan321, 09-10-2007, 05:00 PM
ok so now ive requested a refund they haven't even bothered answering my ticket yet (submitted it a day ago). not only that but either their server is down or they have deleted my account. What should I do? If I file a paypal complaint what chance of me getting my money back do I have? Thanks
Posted by Dan321, 09-11-2007, 02:35 PM
I have filed a paypal complaint. Hopefully I will get my refund..
Posted by darksanity, 09-12-2007, 03:38 AM
lo; i submitted a paypal complaint and have escalated it dunno how long it takes for paypal to respond though...
Posted by Outlaw Web Master, 09-12-2007, 08:07 PM
well to be honest, given the amount of downtime then getting hacked and accounts deleted etc all in such a short space of time, I would think that any of their customers wanting a refund are quite within their rights to ask and teppa should do the honest thing by paying back any of their customers who request a refund. owm
Posted by darksanity, 09-15-2007, 07:04 AM
they are currently ignoring all emails sent in there direction
Posted by phonic2k, 09-15-2007, 07:28 AM
I had a talk with teppahosting, and a person called Tyler Hook asked to talk via MSN, and turned out he was offering to transfer me to his own company(zoenwebhosting), but I will not go there, as it seems like the same setup. Anyway… I still have the MSN contact if someone needs it, and he’s online most days(when not in school, or maybe even in school ). I don't think it's allowed or a good idea to post it here, so PM me.
Posted by emailhosting, 09-15-2007, 09:17 AM
According to the website reviews, their service must be good. Out of 20 reviews, they scored above 99%. Then again, the best test is to simply try them.
Posted by ldcdc, 09-15-2007, 08:34 PM
Let me make sure I get this straight. Who is this Tyler Hook? Is he in any way connected with teppahosting? How did you end up talking with him?
Posted by PowerDot, 09-17-2007, 04:50 AM
Webhostingstuff is unreliable!!!! 90% from the 20 reviews you mention are false... Not 3 off them has nameservers pointed to Teppahosting! As well as the Webhostingstuff Uptime (http://www.webhostingstuff.com/uptime/TeppaHosting.html) is a gigantic joke Teppahosting was not 1 day up the last 3 weeks and Webhostingstuff Uptime indicate a uptime of 99.96% Honestly do not trust such websites how ask money to be mention as a popular hosting company. Paying $3 per click has noting to do with to be popular or trustworthy!
Posted by phonic2k, 09-19-2007, 05:20 PM
Typer Hook is the person who replies to most(if not all) help desk tickets. I had a problem with my account. Well it was moved from AtlantaNAP dc to a vps at rapidvps.com while I was on holiday, and so left all sites down as the IP changed. In one of his replies to my ticket, He asked me if I had MSN, or AIM. I thought this was to get my account sorted, but after a little while He started to offer me hosting with his own company. That's how the saying came about with regards to support: "I'm on it all the time, even in School!" yes, it's well strange!
Posted by ldcdc, 09-19-2007, 05:42 PM
Thank you for the reply phonic2k. To say the least. If he's just an employee, then what he's doing is highly unethical. If teppahosting is owned by several partners, and he's one of them, it's equally unethical. If he's the unique owner of teppahosting, then this may be an attempt to launch a new brand and quietly move its current customers over, so that the old brand's history doesn't follow the new. In either case, it's not a pretty picture.
Posted by kadk, 10-09-2007, 05:01 PM
I also had purchased a plan with teppahosting. Shortly afterwards they were hacked, so I hardly had any uptime at all for the couple sites I managed to upload. Anyone have any luck with a Paypal dispute? They denied my claim saying you can't get a refund on digital goods. What else can we do??? Were we scammed?
Posted by Tron Hosting, 10-09-2007, 05:23 PM
Hello kadk, Yes, I am sorry to let you know that ever since Teppa Hosting has been hacked there is a "We will be back soon" sign. That sign is there for about a month now. However, since Teppa Hosting clearly stated in their TOS that they did not offer a refund, and since PayPal won't let you get a refund for digital goods, you cannot get your money back. The only way to get your money back is if you ordered by Credit Card, so that you can contact you credit card company. Teppa Hosting was the worst hosting experience I have ever had, and that's what gave me the boost to start on my own. I must say that ever since what happened to Teppa Hosting, I'll never be buying Reseller Hosting again (not that I'll need since I have my own server). Teppa Hosting made me have doubts about all the hosting companies I was always sure about, and that's because of Teppa Hosting's unreliability and instability. I wish everyone who ever hosted with Teppa Hosting in the past: Good luck finding a better host.

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